Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2k reviews
Asks customers to review
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Duaa helped me very good thanks
24 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Awais,
We're so happy to hear that Duaa provided you with excellent assistance. We truly appreciate your kind words and feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
the website is hard to navigate
the website is hard to navigate, and I can't even sign back into my account because it needs a LycaMobil number, which they didn't give me.
22 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand how frustrating it is when the website is difficult to navigate and you’re unable to access your account because you haven’t received your Lyca Mobile number. Please send us your order or reference details via private message so we can check your account and assist you with your number and login access.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Can't turn off Auto-renewal setting
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it.
Update: I sent them my number, it didn't help. I still can't turn off auto-renewal
20 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Mikhail Ivanov,
We understand your frustration, especially after having a good experience with the mobile internet and then encountering difficulties when trying to disable auto-renewal. We appreciate your feedback and would like to help. Please send us your Lyca Mobile number via private message so we can check the auto-renewal status and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet is extremely slow
Internet is extremely slow, the apps are not working properly
22 August 2026
Reply from Lyca Mobile SE
Dear Natalia,
We understand how frustrating it is to experience extremely slow internet and have difficulty using your apps. Please send us your Lyca Mobile number and location via private message so we can check the network and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
This is horrible
This is horrible. Still not working. I am using MC Donald's wifi. Ridicolous.
22 August 2026
Reply from Lyca Mobile SE
Hi Stefano Tarroni,
We understand how frustrating it is to still be without a working service and have to rely on public Wi-Fi to stay connected. We’d like to look into this and help resolve the issue. Please send us your Lyca Mobile number and location via private message so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I cannot register my esim
22 August 2026
Reply from Lyca Mobile SE
Hi Suzanna,
e understand how frustrating it is when you’re unable to register your eSIM. Please send us your Lyca Mobile number or order/reference details and a screenshot of any error message via private message so we can check the eSIM status and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Thank you Dua is a very helpful support
Thank you Dua is a very helpful support
21 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear asghar,
We are delighted to hear that you had such a positive experience with our support team. Your feedback is greatly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not happy with your service because you…
Not happy with your service because you discontinued my bundle plan. Very disappointed.
21 August 2026
Reply from Lyca Mobile SE
Dear junu,
We understand your disappointment regarding the discontinuation of your bundle plan. We are reviewing our offerings to better meet our customers' needs.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Did not like auto debit feature …Inhad…
Did not like auto debit feature …Inhad selected 225 Kr 3M package …after 3 months it automatically starts deducting 99 SEK ..instead of continuing with previous one
21 August 2026
Reply from Lyca Mobile SE
Dear kund,
We appreciate you sharing your experience with the auto-debit feature. We are reviewing our subscription processes to prevent such automatic changes.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
i was contact one girl nam sandia in…
i was contact one girl nam sandia in lyckamobil in coustemrservis she is a sweet girl, and she kindess she helpingfull to me thanks for that nice and kindess i thanks her so much thank for helping me .
with my regrader to you
GOURJINA
20 August 2026
Reply from Lyca Mobile SE
Dear Gourjina,
We are so happy to hear about your positive experience with our customer service team! It's wonderful to know that one of our representatives was able to provide you with such helpful and kind assistance. We truly appreciate you taking the time to share your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
You must have live customer service 24…
You must have live customer service 24 hours, you must design all information regarding Lycka to be easily accessible, easy to understand and as short as possible. Do it very cheaper or cheapest to surf using credit/saldo, not as stealing character as today, where great amount of our credit are unbelievably and unfairly consumed for a few minutes surf. You are so far away to meet these qualifications.
20 August 2026
Reply from Lyca Mobile SE
Dear kund,
We appreciate you taking the time to share your detailed feedback regarding our services. We understand your concerns about customer service availability, the clarity of our information, and the cost of data usage. We are actively working to improve these areas to ensure a more accessible and affordable experience for all our users. Your input is invaluable as we strive to enhance our offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Gayathri,
We are so happy to hear that our assistance was helpful to you. We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor internet connectivity.
20 August 2026
Reply from Lyca Mobile SE
Kära kund,
Vi beklagar att du upplever dålig internetanslutning. Vi förstår hur frustrerande detta kan vara och ber om ursäkt för besväret. Vänligen skicka ett privat meddelande till oss med ditt telefonnummer och din plats så att vi kan undersöka problemet vidare.
Med vänliga hälsningar,
Lyca Mobiles recensionsteam
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Hassan,
We're so happy to hear you enjoyed our service! Your kind words mean a lot to us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear kund,
We are so happy to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
When you buy a one-year subscription
When you buy a one-year subscription, it tricks you into thinking it will automatically renew and then you'll be charged monthly. But when you renew for another year, the fee only shows one month's worth of charges. The rules are extremely confusing.
19 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Alex,
We appreciate you sharing your experience regarding our subscription renewal process. We understand how confusing differing payment displays can be, and we are actively reviewing our communication to ensure clarity for all our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst service ever
Never received the qr to install the esim and they did not help me, how can I call them if if have not esim
18 August 2026
Reply from Lyca Mobile SE
Dear Oscar,
We are very sorry to hear about the trouble you've experienced with not receiving your eSIM QR code and the difficulty in contacting us. We understand how frustrating this must be, and we want to assure you that we are here to help resolve this issue for you. We are looking into this matter to ensure we can assist you promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Information is not available in clear…
Information is not available in clear way. For example I want to port nbr from another network to Lyca but that old nubr is not active how will I do that
19 August 2026
Reply from Lyca Mobile SE
Dear Pankaj,
We appreciate you sharing your feedback regarding the clarity of our information. We understand your concern about porting an inactive number. We are actively working to improve our guidance on such specific scenarios.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Three Days and Still No Support
Three days ago, I wanted to port my phone number to Lyca Mobile. Their website says that you first need to purchase a SIM card from them, and then you can transfer your existing number from another operator.
I went through the entire process and reached the point where, after filling out the number porting form, I’m supposed to receive an OTP code to confirm the transfer. It’s been three days, and I still haven’t received the code.
What makes it even worse is that Facebook support hasn’t replied, my email hasn’t been answered either, and when I called them, I was told that I had to send an email and that it could take up to seven days to get a response.
I know things in Sweden can be slow sometimes, but honestly, Lyca Mobile has managed to take this to a whole new level. It’s hard to believe that such a simple issue can take days just to get a response, let alone get resolved.
17 August 2026
Reply from Lyca Mobile SE
Dear Farnoud,
We appreciate you taking the time to share your experience with us. We sincerely regret the difficulties you've encountered with the number porting process and the lack of timely communication from our support channels. We understand your frustration regarding the delay in receiving the OTP code and the challenges in getting a prompt response. We are actively reviewing our processes to ensure such issues are addressed more efficiently in the future. Your feedback is invaluable as we work to improve our services and customer support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
All the time having issues with kyca…
All the time having issues with kyca mobile buying internet after a day activated why am i losing 1 day and nobody helps
18 August 2026
Reply from Lyca Mobile SE
Dear kund,
We sincerely apologize for the persistent issues you're experiencing with your mobile internet service. It's certainly frustrating to lose a day of service after activation and not receive the help you need. We understand your concern and are here to assist. Please provide more details about the problem so we can investigate and work towards a resolution for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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