I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... See more
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Review summary
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Reviews shaping this summary
great service and prompt delivery, in these times it is a pleasure to find and deal with a company that offers excellence service. Well done.15
Company replied
Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.
Company replied
A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C
Company replied
Company details
Information provided by various external sources
Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.
Contact info
United Kingdom
- www.lyco.co.uk
4.1
Great
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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No fuss refund.
Big shout out to Lyco. Following a problem with two outdoor lights they responded very quickly & offered a refund for both items. There was no quibble or requests for more information. I would have no hesitation to buy from them in the future.
25 February 2026
Unprompted review
Reply from Lyco Group Ltd.
We work very hard to provide excellent customer service so thank you for your acknowledgement.
Kind regards
The customer Care Team
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
So glad we found Lyco
So glad we found Lyco. Prices are good value and the item came the following day as promised.
12 February 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.
Kind regards
The customer care Team
Reply from Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
So far so good
So far so good. Purchased four outdoor lights. Arrived promptly. Well packaged. Items as described no issues with installation though install notes not that good But not company fault . Good value. Would I use again defo.
9 January 2026
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
What's not to like
I purchased two led ceiling lights around 2 years ago one of these ceased from functioning, I sent an email as to whether this was the acceptable life span, and thought no more of it, then a few days later a replacement turned up, now I wasn't expecting that but thank you for the exceptional service, so good that I have purchased two more to replace other ageing lights in the house.
2 January 2026
Unprompted review
Reply from Lyco Group Ltd.
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Kind regards
The customer care Team
Worst customer service I’ve seen
Made my order on Dec 30 with next day delivery. Received my first package on Jan 5th (the delay that I can understand). However a big chunk of order was missing. Emailed about it, got a response that it will be DISPATCHED on Jan 14th. Then they just cancelled my order and didn’t refund me but kept the payment on the website balance. An absolute joke of a customer service
6 January 2026
Unprompted review
Reply from Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant manager
Kind reagrds
The customer service Team
I paid for a delivery that was to…
I paid for a delivery that was to arrive Sat 3rd Jan. Supposedly now arriving Mon 5th
4 January 2026
Unprompted review
Reply from Lyco Group Ltd.
I am sorry that you feel your experience shopping with us wasn’t as it should have been.
Let us know please if we can assist further
Kind regards
The customer care Team
The goods arrived on time and the…
The goods arrived on time and the company easy to order with
16 December 2025
Unprompted review
Reply from Lyco Group Ltd.
Thank you, we look forward to you shopping with us again soon.
Kind regards
The customer care Team
Light up peoples life
These are usually brilliant fast delivery great prices and decent gear. Last order took a long time from processing to being sent out which is unusual for them they must sell Christmas lights as well so we’ll let them off this time. Good company on the whole, will definitely be using in future
18 December 2025
Unprompted review
The down-lights were great.
The down-lights are exactly as expected, great quality and easy to install. However, the delivery (by FedEx) was a catalogue of missed appointments and lies, "next day delivery" took three days.
9 December 2025
Unprompted review
Thieves.
You have asked me to review a product I still haven't received. I ordered a lamp and was promised next day delivery. When it hadn't landed 2 days later I emailed to ask where it was. You apparently didn't actually have one in stock to sell me. That didn't stop you pocketing my money. I'm aware that for some reason that's perfectly legal, something I've always thought strange. If I advertise a BMW for sale, pocket someones cash, then tell them I don't actually have one, I'd get arrested for fraud. Not the case with online shops. I have no idea if and when I will actually get the lamp so I can't comment on it's quality. I can however review Lyco Group Ltd as a company. Crap!
6 December 2025
Unprompted review
I would leave a review if my order ever…
I would leave a review if my order ever arrives!!!!!.
Last time I ordered from Lyco an led strip light that was supposed to be 14mm wide turned out to be 16mm wide. Sent it back waited ages for the refund
30 November 2025
Unprompted review
Great experience
Great experience. Best price online by quite a bit, rapid delivery. Well packaged and as described.
17 November 2025
Unprompted review
Placed my order on a Monday goods were…
Placed my order on a Monday goods were delivered the next day
Every item I ordered was in stock
The quality of the lighting ordered was excellent
Nothing broken in transit
17 November 2025
Unprompted review
Slow customer service
Invoice didn't match amount charged. Emailed to request a correct invoice. Automated reply said busy and would reply within two working days. It's now 7pm and 7am tomorrow will be two working days so let's see ..... First lot of products seem good quality so far. This is a trade purchase as a new customer.
Update - correct invoice never arrived....
12 November 2025
Unprompted review
Claire for the WIN
Just spent half an hour speaking to Claire on the phone, ordering lots of products. Talk about patient! What a pleasure that experience was, Claire was super knowledgeable and friendly and just so helpful. I got some really gorgeous products I wouldn't have bought without her. Be more Claire I say!!!!
12 November 2025
Unprompted review
We ordered exactly what we needed at a…
We ordered exactly what we needed at a very reasonably price. Parts arrived the next mornig.
Will definitely use again
7 November 2025
Unprompted review
Reply from Lyco Group Ltd.
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review
Kind regards
The customer care Team
Incorrect site listing
Hi, I ordered led round panels listed as 185mm cut out but when they arrived they stated a cut out of 170mm.
YOUR SITE INFO IS INCORRECT.
I have made these fit as job had to been completed on day of delivery.
Not very helpful !
4 November 2025
Unprompted review
Reply from Lyco Group Ltd.
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team
Kind regards
The customer care Team
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