Lyco Group Ltd. Reviews 

945
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast shipping and secure packaging, noting that packages often arrive safely the very next day. People are also very happy with the affordable prices and the fantastic quality of the items received. Consumers find the website simple to use, making the entire purchasing process smooth and convenient from start to finish. However, some people mentioned issues with delivery delays and frustrating courier problems that negatively impacted their daily schedules. A small group of consumers also experienced missing parts or packages taking much longer than expected to finally show up.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items feature very high build quality... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting super fast shipping and items arriving... See more

Order

Users describe satisfaction with order experiences, highlighting easy online ordering and remarkably fast... See more

Quality

Clients share ambiguous opinions on quality, with many expressing satisfaction regarding solid build... See more

Price

Customers consistently note positive experiences with price, often highlighting great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m blown away by the service, speed and quality we received. I ordered the light on Saturday and by Monday afternoon it was installed! Super fast delivery, which we were given tracking details all th... See more

Company replied

Rated 5 out of 5 stars

great service and prompt delivery, in these times it is a pleasure to find and deal with a company that offers excellence service. Well done.15

Company replied

Rated 5 out of 5 stars

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

Company replied

Rated 5 out of 5 stars

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage. Delivered next day service. The bulbs look great. Thanks C

Company replied


Company details

  1. Lighting Shop

Information provided by various external sources

Lyco was established in 1995 and has grown to become the UK's premier lighting company. What sets us apart from our competitors is our focus on providing the latest products from around the world at the very best prices coupled with a level of service that is second to none.


Contact info

4.1

Great

TrustScore 4 out of 5

945 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(945)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Generally good.

Generally good.
My only criticism is the packaging, the outer box had been crushed which also damaged the inner box.
The lights were undamaged and work perfectly.

4 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Fast turnaround

Fantastic company ordered Sunday received Monday mid day, would definitely recommend

3 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

A very happy customer

A very happy customer - The ordered vintage ST64 style light bulbs, they arrived really well packaged to prevent damage.
Delivered next day service. The bulbs look great. Thanks C

1 November 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 4 out of 5 stars

You really want a review

You really want a review? Ordered Monday, delivery confirmed for Tuesday and it's now 21:30 on Wednesday and the package has moved all of eight miles to Fedex's depot in Ridgmont.
Apart from the delivery problems the lights are installed and look really good.

29 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Ordered it 2pm had delivery next…

Ordered it 2pm had delivery next morning now that’s quick

23 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Great product, swift delivery & value for money

Easy to order online. Quick delivery & the product I purchased was as described. It is fabulous & does the job I wanted it to do. I was kept up to date with delivery & my items arrived in excellent condition.

16 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

great service and prompt delivery

great service and prompt delivery, in these times it is a
pleasure to find and deal with a company that offers excellence service. Well done.15

15 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review

Kind regards
The customer care Team

Rated 5 out of 5 stars

Prompt efficient no nonsense service

Prompt efficient no nonsense service.
Did what it says on the tin.

14 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you, we very much value our customer’s feedback.

Kind regards
The customer care Team

Rated 5 out of 5 stars

I have not used Lyco Group Ltd before…

I have not used Lyco Group Ltd before and the transaction was faultless.

11 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Next day delivery

We ordered some coving and it arrived the next day at no extra cost. Excellent service.

10 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review.

Kind regards
The customer care Team

Rated 2 out of 5 stars

Waited in for delivery ( signature…

Waited in for delivery ( signature required), never came. Tracking had it stuck in some depot, not even “out for delivery” yet it still maintained I would receive it by 1800 hrs that day! Still hasn’t arrived but it’s only 10am on the following day(08/10/2025). So don’t ask what I think of the product because I haven’t seen it!

8 October 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am sorry that you feel your experience shopping with us wasn’t as it should have been.

Let us know please if we can assist further.

Kind regards
The customer care Team

Rated 5 out of 5 stars

Great service

Arrived next day even though I didn’t order ‘til gone 5pm. Really nice quality product at a very good price. Great comms as well. Very impressed with Lyco will definitely recommend.

24 September 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.

Kind regards
The customer care Team

Rated 1 out of 5 stars

fed ex as couriers claim the items were…

fed ex as couriers claim the items were delivered - i have spent 30 minutes trying to contact fedex and then finding out that maybe they were delivered next door

if any company offers fedex as delivery again i will go elsewhere

24 September 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Kind regards
The customer care Team

Rated 2 out of 5 stars

Delayed delivery by FedEx

Haven’t received next day delivery of items yet. FedEx scheduled to deliver by 4pm Friday, rescheduled until 6pm Friday. Then rescheduled for 6pm Monday.
Will see what happens, not confident.
Thought this would be useful information for your company.

22 September 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Manger.

Kind regards
The customer care Team

Rated 3 out of 5 stars

Disappointed Experience

I placed an order on 1st September, but because one item was on back order until the 5th, the rest of my order was delayed too, which held up my project. The delivery was scheduled with FedEx for the 9th, but it ended up in the wrong part of the UK. Unfortunately, the choice of courier has put me off ordering again. I’ve already lost a day off work waiting for a delivery that may or may not arrive tomorrow.

9 September 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Manger

Kind regards
The customer care Team

Rated 5 out of 5 stars

Eterna KCOMCS13 downlights

Brought some round flush LED panels. Great price and spec and super fast delivery.

5 September 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service

Kind regards
The customer care Team

Rated 1 out of 5 stars

Customer service is useless!

I bought 4 Dora 3 Circuit Track Lights, item E1798. They don't work in the 3 circuit track lighting system that another 3 circuit TL product I bought from Lyco does (item #63029). I have been calling and emailing Lyco for months, spoken to several different people, and no one provides me with an answer as to why, or a resolution of any kind. Just fobbed off with 'leave it with me and I'll get back to you' over and over again. Do not expect any customer service if you have a problem of any kind. I'll be looking elsewhere now, I've given up trying to give this company my business.

28 June 2025
Unprompted review
Lyco Group Ltd. logo

Reply from Lyco Group Ltd.

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Kind regards
The customer care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look