For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I highly recommend Lyle & Scott's…
I highly recommend Lyle & Scott's customer service for their outstanding support.
30 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Davide,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you would highly recommend our Customer Support team. Providing outstanding service and ensuring our customers feel supported is something we always strive for, so it’s wonderful to know this was reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Very quickly sorted out my order.
I made a mistake while placing order but Micheal was able to find my order and correct my mistake. My order arrived next day and was perfect fit, great colour.
18 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Mrs Haldane,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that Micheal was able to quickly locate your order and help correct the mistake with your purchase. It’s wonderful to know that your order arrived the very next day and that you were pleased with both the fit and the colour.
I will be sure to pass your kind comments on to Micheal, as recognition like this means a great deal.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Swift and professional response
Swift and professional response. Refund was processed in a timely manner without me chasing. Great customer service experience.
17 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response to your query and the refund was processed for you. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Excellent customer service .
Excellent customer service my delivery issue was dealt with immediately and efficiently.
16 June 2026
Unprompted review
Reply from Lyle & Scott
Hi Pauline
Thank you for taking the time to leave us this 5 star review, it really appreciated.
We are delighted to hear that your delivery issue was resolved immediately and if we can be of any assistance in the future please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Still no way to track down my package
Still no way to track down my package. Links worked at first but info was poor. They are not working anymore. Just need to know when the order will be delivered.
18 June 2026
Unprompted review
Reply from Lyle & Scott
Hi Xavier
We are sorry to hear that you are having problems with the tracking on your order, I have traced the correspondence and checked on the tracking and can see that the order was shipped and was on route to the courier, this can take a few days to arrive but has since been updated with the delivery details.
Kind regards
Lyle & Scott, Customer Support
It was easy to submit my query and the…
It was easy to submit my query and the response was swift and helpful.
Tracey, who was dealing with my issue was very professional and understanding.
Great customer service
14 June 2026
Unprompted review
Reply from Lyle & Scott
Hi Stephen
Thank you for taking the time to leave us this great review.
We are delighted to hear that your query was was resolved quickly and you received great service from Tracey, your feedback has also been forwarded on to the Team.
If we can be of any help in the future, please do not hesitate to contact us.
Thanks again
Lyle & Scott, Customer Support
Refused a discount code as I wasn’t…
Refused a discount code as I wasn’t buying enough items. Their attitude was a bit “snotty”.
15 June 2026
Unprompted review
Reply from Lyle & Scott
Hi Phil
We are sorry to hear of your disappointment when trying to use the discount code, unfortunately the code that was being applied was for a specific promotion where if you purchased 2 or more items a further 10% discount could be applied.
We do offer a 10% discount for 1st time orders when you sign up to the newsletter and this applies to any purchase, we will reach out to you directly with the details.
Kind regards
Lyle & Scott, Customer Support
I lkie this brand but i can not buy something from website.
I lkie this brand, but for me it's impossible to buy soething via website. Everytime my orders are cancelled. Pitty. Tryed to solve those problems with customer support, but still exist.
11 June 2026
Unprompted review
Reply from Lyle & Scott
Hello
We are sorry to hear of your disappointment and that your orders are cancelled.
The increased security measures through our third party payment platform is unfortunately beyond our control and all security measures are in place to protect the customer and retailer alike.
Kind regards
Lyle & Scott, Customer Support
1874 its a Good Vintage
Was auto added to the 1874 Loyalty Scheme, but didnt get the 250 sign up points. Contacted Customer Service automatically added - no fuss. A company with excellent quality products and good customer service
9 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Martin,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Service team was able to quickly resolve the issue with your 1874 Loyalty Scheme sign-up points and ensure everything was added correctly with no fuss.
It’s especially pleasing to know that you’re enjoying the benefits of the programme and that you value both the quality of our products and the service you received from our team.
Thank you for taking the time to share your experience and for being a valued member of the 1874 Loyalty Scheme.
Kind regards,
Customer Support
Lyle & Scott
Fast response and clear answer to my…
Fast response and clear answer to my queries
9 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Ros,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you received a fast response and clear answers to your queries. Providing timely, helpful and easy-to-understand support is something we always strive for, so it’s great to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Outstanding Customer Service!
I recently contacted the customer support team regarding an issue with my order, and I could not be happier with the experience.
From start to finish, the service was absolutely exceptional. They listened to my problem patiently and resolved it promptly.
1 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Tiz,
Thank you very much for your fantastic 5 star review.
We’re absolutely delighted to hear that you had such a positive experience with our Customer Support team. It’s wonderful to know that your concerns were listened to carefully and that your issue was resolved promptly.
Providing patient, attentive and effective support is something we always strive for, so it’s incredibly rewarding to hear that this was reflected throughout your experience.
Thank you for taking the time to share your kind feedback and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Customer support great help
Customer support promptly helped me with a return and an exchange order. Very efficient and caring.
1 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Mic,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our Customer Support team was able to assist you promptly with both your return and exchange. It’s wonderful to know that you found the service efficient and caring throughout the process.
Providing helpful and responsive support is something we always strive for, so your kind feedback means a great deal to us.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
cortesi e disponibili al 100%
3 June 2026
Unprompted review
Reply from Lyle & Scott
Hello Carlo,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our team to be so courteous and helpful. Providing attentive and reliable support to our customers is something we take great pride in, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and your kind words.
Kind regards,
Customer Support
Lyle & Scott
Very helpful and problem resolved…
Very helpful and problem resolved straight away
30 May 2026
Unprompted review
Reply from Lyle & Scott
Hello Mary,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that our team was able to assist you and resolve your issue straight away. Providing helpful and efficient support is something we always strive for, so it’s wonderful to know that this was reflected in your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
After getting a initial poor response…
After getting a initial poor response to my problem from the retailer.
Contacting the head office Tracey in customer care restored my faith in this quality brand. With her rapid resolution. Many thanks
17 May 2026
Unprompted review
Reply from Lyle & Scott
Hello Andrew,
Thank you very much for taking the time to leave us a fantastic 5 star review.
We’re delighted to hear that Tracey in our Customer Care team was able to restore your confidence in the brand and provide a quick resolution to your issue. While we’re sorry to hear that your initial experience was disappointing, it’s wonderful to know that the support you later received made such a positive difference.
I will be sure to pass your kind comments on to Tracey, as feedback like this is always greatly appreciated.
Thank you again for your support and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
responds quickly and politely
28 May 2026
Unprompted review
Reply from Lyle & Scott
Hello Jean,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our team quick to respond and polite throughout your experience. Providing efficient and friendly support is something we always strive for, so it’s great to know this was reflected in your interaction with us.
We truly appreciate you taking the time to share your feedback.
Kind regards,
Customer Support
Lyle & Scott
Great service
Manufacturing defect with original product, but fantastic customer service led to a replacement being issued immediately and followed up to make sure all was ok.
Very impressed
27 May 2026
Unprompted review
Reply from Lyle & Scott
Hello Dave,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that, although there was an issue with the original item, our customer service team was able to resolve this quickly and arrange a replacement for you without delay. It’s also great to know that the follow-up support helped ensure everything was fully resolved to your satisfaction.
Providing responsive and reliable support is something we always strive for, so your kind feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Outstanding customer service from Lyle & Scott
I recently had an issue with an order and the support team handled everything incredibly fast, professional and friendly. A special thank you to Tracey from Customer Care for the excellent support and smooth communication throughout the whole process.
The replacement arrived very quickly and the entire experience honestly made me even more convinced of the brand. It’s rare to see customer service at this level nowadays.
Really impressed — both with the products and the people behind the brand. Highly recommended.
27 May 2026
Unprompted review
Reply from Lyle & Scott
Hello Timo,
Thank you very much for taking the time to leave us such a fantastic 5 star review.
We’re absolutely delighted to hear about your positive experience with our Customer Care team. It’s wonderful to know that your issue was handled quickly, professionally and smoothly from start to finish.
We’re especially pleased to hear your kind comments about Tracey and the support she provided throughout the process. I will be sure to pass your feedback on to her, as recognition like this truly means a great deal.
It’s also fantastic to hear that your replacement arrived quickly and that the experience strengthened your confidence in our brand. Your recommendation and support mean so much to us.
Thank you again for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
Customer service
Customer service very easy to correspond with, professional and friendly, it was no real issue, but everything was easy sorted just by a couple of emails...
21 May 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for your fantastic 5 star review.
We’re delighted to hear that you found our customer service team professional, friendly and easy to communicate with. It’s great to know that everything was resolved smoothly and efficiently through just a few emails.
Providing simple and hassle-free support is something we always strive for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
TOP CLASS CUSTOMER SERVICE
What can I say about L&S is untouchable on how customer service and support should be run. I dealt with an individual named Tracey who helped me immediately without issue, few pictures to confirm issue and new product sent out in a matter of days. Honestly best customer service I’ve had in years , email response couple mins later … TOP CLASS SERVICE L&S AND TRACEY YOU A STAR ⭐️
19 May 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you very much for taking the time to leave us such an incredible 5 star review.
We’re absolutely delighted to hear about your experience with our customer service team, and especially with Tracey. It’s wonderful to know that your issue was resolved quickly and smoothly, and that the support you received left such a positive impression.
We’re particularly pleased to hear your comments about the speed of communication and how efficiently your replacement was arranged. Providing this level of care and support is exactly what we strive for.
I will be sure to pass your fantastic feedback on to Tracey, as recognition like this truly means a great deal.
Thank you again for your kind words and for choosing Lyle & Scott.
Kind regards,
Customer Support
Lyle & Scott
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