For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Query with an order
Query with an order. Expertly and quickly sorted by Tracey. V good customer service!
28 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to share your 5-star feedback. We’re really pleased to hear that your order query was resolved so efficiently, and that Tracey provided such excellent support.
Delivering a quick and knowledgeable service is something we strive for, so it’s great to know this was reflected in your experience.
Thanks again for your kind comments. We truly appreciate your support and if you need anything in the future please do not hesitate to reach out.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service
Fantastic customer service, my mistake not ordering the gift at check out, but Tracy was so helpful and re-ordered what I wanted.
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Barry,
Thank you so much for taking the time to leave a 5-star review. We’re delighted to hear about your positive experience and that Tracey was able to help resolve the issue quickly by re-ordering the gift for you.
Providing helpful and efficient support is very important to us, so it’s great to know our team was able to assist and make things right.
Thank you again for your kind feedback and support. We’re really pleased you had a fantastic experience and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
I found Lyle & Scott customer services…
I found Lyle & Scott customer services very approachable, Michael in this department was very professional.
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Andy,
Thank you for taking the time to leave a 5-star review. We’re delighted to hear that you found our customer service team approachable and that Michael provided such a professional experience.
Offering friendly, knowledgeable support is a key focus for us, so your positive feedback is greatly appreciated and will be shared with the team.
Thank you again for your kind comments and support. We’re pleased you had a great experience.
Kind regards,
Customer Support, Lyle & Scott
Impressive customer service team
Part of my order was cancelled without advising me, meaning I paid full delivery for one small item. I was really annoyed so contacted customer service. I promptly received a solution with a discount code to allow me to reorder and not be out of pocket. I went from really annoyed to impressed with service.
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Scott,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our team was able to respond quickly and provide a solution to help resolve the issue with your order.
We’re sorry for the inconvenience caused by the cancellation and the delivery cost, and we appreciate you highlighting this so we can continue improving our communication.
Thank you again for your feedback and support. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service from a staff member.
Excellent customer service from Michael. Kept me updated and resolved a minor issue quickly and professionally. An asset to the company.
29 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Ian,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that Michael was able to keep you updated and resolve the issue quickly and professionally.
We’re very grateful for your kind words, and we’ll be sure to pass your praise on to Michael and the team.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Great customer service
Great customer service! We had a little problem with the transport and customer solved the issue as soon as possible! We are very pleased with the service 🙏🏼
30 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Els,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our customer support team was able to resolve the transport issue promptly and provide a positive experience.
We always strive to support our customers as efficiently as possible, so your kind comments are truly appreciated and will be shared with the team.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Matter was dealt quickly and…
Matter was dealt quickly and effeciently, much appreciated.
29 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Akhib,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that the matter was handled quickly and efficiently by our team.
We always aim to resolve matters as smoothly as possible, and your feedback helps us know we’re on the right track.
Thank you again for your feedback. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
What a service of this company
What a service of this company! I recommend every one to buy at this company. There was a problem with one of my clothes and they send me a very goog proposal. Love this company.
29 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Mario,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you were happy with the service provided and that our team was able to resolve the issue with your item by offering a solution you were pleased with.
Handling matters efficiently and fairly for our customers is very important to us, so your kind comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and recommendation. Should you ever need assistance in the future, our team would be more than happy to help.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Mohamed,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our team was able to respond quickly and provide a prompt solution.
Handling matters efficiently and fairly for our customers is very important to us, so your comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Great return policy and good communication
The complete return info was a little bit difficult to find but after a short email it went smoothly to prepare and return.
29 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that once you got in touch with us, the return process went smoothly and our team was able to assist you quickly with clear communication.
Handling matters efficiently and fairly for our customers is very important to us, and we also appreciate your comments regarding the return information, which will be shared with the team as we continue to improve our guidance.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Quick and perfect service.
Quick and perfect service.
I was forgotten to select the free item. One question and everything was resolved within the day
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that your query regarding the free item was resolved quickly and efficiently, and that you experienced such prompt and seamless service.
Providing fast and reliable support is extremely important to us, so your kind words truly mean a lot to the team.
Thank you again for your support. We’re really pleased you had a great experience and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Excellent service and polite will be buying again
Prompt response and amazing service
28 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Philip,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you received a prompt response and experienced such excellent and polite service.
Delivering a high level of customer care is extremely important to us, so your kind words really mean a lot to the team.
Thank you again for your support. We’re really pleased you had a great experience and look forward to welcoming you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Customer support accepted my complaints…
Customer support accepted my complaints immediately and asked me to send photo of, what I experienced as, the problem and sent a link to return the product.
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Per,
Thank you so much for taking the time to share your feedback. We’re pleased to hear that our customer support team was able to acknowledge your concerns promptly, review the issue, and provide you with a return solution quickly.
Handling matters efficiently and fairly for our customers is very important to us, so your comments are truly appreciated and will be shared with the team.
Thank you again for your feedback and support. We’re glad we could assist and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Response was quick but I wasn’t helped…
Response was quick but I wasn’t helped with my query. I was asked to resolve the issue myself with the courier. Agent certainly didn’t go out their way to be supportive
26 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you so much for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that the support provided didn’t fully resolve your query.
Providing helpful and supportive service is very important to us, so we appreciate you bringing this to our attention and we will share your comments with the team to improve our process.
Thank you again for your feedback. We will be looking into this matter further to ensure the issue is resolved.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service dealing with…
Excellent customer service dealing with my missing parcel which turned up in my neighbours bin.
27 January 2026
Unprompted review
Reply from Lyle & Scott
Hello David,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you with your missing parcel and help get everything resolved, even with such an unexpected outcome.
Providing efficient and reliable customer service is extremely important to us, so your kind words really do mean a lot and will be shared with the team.
Thank you again for your support. We’re really pleased we could help and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer services
The company were great sorting out my problem they sorted it out quickly and efficiently and above normal customer service the make things right, great to deal with
22 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Brad,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that our team was able to resolve your issue quickly and efficiently, and that you felt our customer service went above and beyond.
Making things right for our customers is extremely important to us, so your kind words truly mean a lot and motivate our team to continue delivering the high level of service we strive for.
Thank you again for your support. We’re really pleased you had a great experience and hope to welcome you back again soon.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Audrey,
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found our service efficient and that your enquiry was handled quickly.
We really appreciate your support and hope to assist you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Great customer service from Tracey
19 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you received great customer service from Tracey.
We’ll be sure to pass on your kind words to her, as feedback like this is always greatly appreciated by our team. Thank you again for your support.
Kind regards,
Customer Support, Lyle & Scott
Fantastic customer service
Fantastic customer service, the best I have ever encountered.
Fast delivery. Super satisfied
23 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Jenny,
Thank you so much for taking the time to share your feedback. We’re absolutely delighted to hear that you found our customer service to be the best you’ve ever experienced and that your order arrived quickly.
Your kind words truly mean a lot to our team and motivate us to continue delivering the high level of service our customers deserve. We’re so pleased to know you’re super satisfied with your experience.
Thank you again for your support, and we hope to welcome you back soon.
Kind regards,
Customer Support, Lyle & Scott
Delivery was over 5 working days
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Paul,
Thank you for taking the time to leave a review and for sharing your feedback. We’re truly sorry that your delivery took over five working days and did not meet your expectations. We understand how frustrating this can be, especially when timely delivery is important.
We appreciate you bringing this to our attention, as feedback like yours helps us identify where improvements are needed. Please be assured that we are reviewing this with our delivery partners to help prevent similar delays in the future.
Thank you again for your feedback. One of our Customer Support agents are reaching out to you shortly to discuss this further and to ensure your faith is restored in the Brand.
Kind regards,
Customer Support, Lyle & Scott
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