For an order of three shirts I received only two, the last one wasn't sent. I have send a message to the customer service and got an answer within an hour. They investigated what went wrong and it see... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic customer service today from the Lyle and Scott team with emails resolving my inquiry over a parcel I had problems sending it back because I think I’d messed up doing the return details. They... See more
Company replied
Love the product, also love getting a bargain. When sale came up I jumped on it. Fast prompt delivery and great prices. Unfortunately great service can't be said for the carrier who left my parcel ou... See more
Company replied
This is not my first time of writing a review for Lyle and Scott. And my views haven't changed since. Love the brand and love getting a bargain whilst they have sales. Items wear well and don't disc... See more
Company replied
Company details
Written by the company
Quality menswear since 1874.
Contact info
4.4
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great customer support after an initial issue
The ordering process was a bit bumpy because my order did not arrive after a month, without any explanation.
Once I pointed out the problem, it was dealt with immediately.
Marcus took care of everything, and I received my order today. Since one item was out of stock, it was no problem to switch to two alternative items that were slightly more expensive.
21 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Simon,
Thank you for taking the time to leave us a 4 star review and for sharing your experience. We are truly sorry that your order did not arrive within the expected time and that you did not receive an update. We understand how frustrating that must have been.
We are grateful that you brought this to our attention, and we are pleased that Marcus was able to resolve the issue quickly and ensure your order arrived. We also appreciate your flexibility in switching to alternative items.
Thank you again for your patience and for giving us the opportunity to make things right. If there is anything else we can assist you with, please do not hesitate to reach out.
Kind regards,
Customer Support, Lyle & Scott
Very good experience
Very good experience. Totally customer‑focused, both in the guidance provided for the return process and in the way they handled the customer issues and the necessary actions.
On top of that, it’s a brand with very cool clothing and good quality.
21 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Manolo,
Thank you so much for taking the time to leave us a 5 star review and for sharing such thoughtful feedback. We are delighted to hear that you had a very good experience and felt well supported throughout the return process. Providing clear guidance and handling customer concerns with care is very important to us, so your comments truly mean a lot.
We are also really pleased to hear that you love our clothing and are happy with the quality. Thank you again for your kind words and support, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Stock Enquiry
My enquiry was dealt with by Michael who answered all of my questions in a clear and concise manner.
18 January 2026
Unprompted review
Reply from Lyle & Scott
Hello!
Thank you very much for taking the time to leave us a 5 star review. We really appreciate your feedback. We are pleased to hear that your stock enquiry was handled clearly and thoroughly, and that Michael was able to answer all of your questions in a clear and concise manner.
Your kind words mean a lot to us, and we will be sure to pass your feedback on to Michael. Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Good clear correspondence throughout…
Good clear correspondence throughout sales process
Customer service exceptional when questioned
Thanks
20 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Nigel,
Thank you so much for taking the time to leave us a 5 star review. We truly appreciate your kind feedback. We are delighted to hear that you found our communication clear throughout the sales process and that our customer service team was exceptional when you had questions.
It means a great deal to us to know that you felt well supported, and your comments will be shared with the team. Thank you again for your support and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
i received a quick response to my mail…
i received a quick response to my mail from Michael which is always nice in this digital age
20 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Anthony,
Thank you so much for taking the time to leave us a 5 star review. We really appreciate your kind words. We are delighted to hear that you received a quick response and that Michael was able to assist you promptly, especially as we know how important timely support is.
Your feedback truly means a lot to us, and we will be sure to pass your comments on to Michael. Thank you again for your support, and we are always here if you need anything in the future.
Kind regards,
Customer Support, Lyle & Scott
Lyle & Scott not only supplies…
Lyle & Scott not only supplies excellent quality fashion. Their Customer Service Department always goes above and beyond, they are a pleasure to deal with. Thank you Lyle & Scott!
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Ryan,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you’re happy with the quality of our products, and that our customer service team have consistently gone above and beyond for you.
It means a lot to us to know that you’ve had such a positive experience, and we truly appreciate your kind words. Thank you again, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Martin,
Thank you for taking the time to leave a review. We’re pleased to hear that you received a quick response to your query.
Your feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Excellent service and very efficient
Excellent service and very efficient. Got my product exchanged at speed after a very quick phone call to customer service.
10 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Anthony,
Thank you for taking the time to leave a review. We’re delighted to hear that you received excellent service and that your exchange was handled quickly and efficiently following your call to customer service.
Your feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Amazing customer service!
Tracey was just so helpful when I was struggling to return something ordered via ASOS (I had lost the returns slip). ASOS customer service was a total nightmare and despite 5 attempts I failed to get through to a human being. From the moment Tracey answered the phone, the whole process was so simple and handled with great professionalism. Thank you!!
9 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Clare,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that Tracey was able to help you so effectively with your return, especially after your experience with ASOS customer service.
It’s wonderful to know that the process was simple and handled professionally from the moment Tracey answered the phone. Your kind words are truly appreciated, and we’ll be sure to pass your thanks on to Tracey. Thank you again, and we look forward to assisting you in the future.
Kind regards,
Customer Support, Lyle & Scott
Still my favourite brand to buy from…
Still my favourite brand to buy from and I must have over 20 items of clothing from L&L, I should probably diversify. The website is easy to use, their clothes are great value and the returns process is the most efficient I've experienced. Could be a happier customer. On the rare occasion there's a delay, I email customer service and get a quick response and it's resolved immediately,
10 December 2025
Unprompted review
Reply from Lyle & Scott
Hello Stephen,
Thank you for taking the time to leave such a detailed and positive review. We’re delighted to hear that Lyle & Scott remains your favourite brand, and that you’re happy with the value, quality, and ease of shopping on our website.
It’s especially great to know that you find our returns process efficient and that our customer service team are able to respond quickly and resolve any rare delays. Your continued support means a lot to us, and we truly appreciate your kind feedback.
Kind regards,
Customer Support, Lyle & Scott
Ripped Jacket
I bought a jacket and Fell and i ripped and i asked friendly about if they could repair and i got a complete new one top Service very friendly top Service
18 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Collin,
Thank you for taking the time to leave a review. We’re really pleased to hear that our team were able to help and that you received a replacement jacket following the accident.
It’s wonderful to know you felt supported and that the service was friendly and helpful throughout. We truly appreciate your kind feedback and are glad we could assist you.
Kind regards,
Customer Support, Lyle & Scott
Excellent customer service
I reached out regarding a faulty t shirt and the problem was dealt with in a timely manner. Excellent customer service.
15 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Samantha,
Thank you for taking the time to leave a review. We’re pleased to hear that your issue with the faulty t-shirt was handled promptly and that you were happy with the service provided.
Your kind feedback is truly appreciated, and we’re glad we could assist you. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Great service and quality clothing
Great service and quality clothing! Package came just on timer for vacation!!
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Tristan,
Thank you for taking the time to leave a review. We’re delighted to hear that you received great service and that you were happy with the quality of our clothing.
It’s also wonderful to know that your package arrived just in time for your vacation. We truly appreciate your feedback and hope you had a great trip. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Bought an item through Brandalley
Bought an item through Brandalley, took a while to get an answer from Lyle and Scot, but once an agent picked up the query, it was seamless.
15 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave a review. We’re sorry to hear that there was a delay in responding initially, but we’re pleased that once your query was picked up, the process was seamless.
We appreciate your feedback and are glad we could assist you effectively. We look forward to helping you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Tracey was a brilliant customer support…
Tracey was a brilliant customer support representative and really helpful with my enquiry.
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Danny,
Thank you for taking the time to leave a review. We’re delighted to hear that Tracey was brilliant and supportive in helping with your enquiry.
Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Tracey. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
It was absolutely the best customer…
It was absolutely the best customer service I have ever seen. And the quality of product seems to be very decent as well
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello,
Thank you for taking the time to leave such a wonderful review. We’re truly delighted to hear that you felt you received the best customer service you have ever experienced, and that you’re also pleased with the quality of our products.
Your kind feedback means a great deal to us, and we’re grateful for your support. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Perfekt customer service…
First there was a problem whith my order and the shippment aparently got stuck. Two emails later i receved a complete new order via express delivery.
Perfekt customer Service 👍
16 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Felix,
Thank you for taking the time to leave a review. We’re delighted to hear that our customer service was able to resolve the issue with your order quickly, and that a new order was sent via express delivery after your emails.
We’re pleased that everything was sorted out efficiently and that you were happy with the outcome. Your feedback is truly appreciated, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
Fabulous customer support from Tracey
Ordered a matching top and trousers in Dark navy on arrival they were a completely different colour.
Emailed customer support and Tracey was good enough to send me two different types of bottoms and a further top in order to colour match them. Once we had a match we kept two bottoms and a top as Christmas gifts for our Grandson and returned the others. Because they were now in the sale I was given the price difference in return along with shipping costs paid.
19 December 2025
Unprompted review
Reply from Lyle & Scott
Hello David,
Thank you very much for taking the time to leave such a detailed review. We’re delighted to hear that Tracey was able to support you so effectively and help resolve the issue with the colour mismatch by arranging additional options until a match was found.
We’re pleased that everything worked out well and that you were able to keep the items as Christmas gifts, and that the price difference and shipping costs were refunded appropriately. Your kind feedback is truly appreciated, and we’ll be sure to pass your thanks on to Tracey.
Kind regards,
Customer Support, Lyle & Scott
Reply from Lyle & Scott
Hello Asier,
Thank you for taking the time to leave a review. We’re delighted to hear that you found our customer service to be magnificent.
Your kind feedback is truly appreciated, and we’ll be sure to share it with the team. We look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
You are the best customer support department in internet's world
You have addressed all my concerns promptly and in a considerate manner.
Many thanks,
Fb
15 January 2026
Unprompted review
Reply from Lyle & Scott
Hello Sicas,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that our customer support team were able to address all your concerns promptly and with care.
Your generous words truly mean a lot to us, and we’re grateful for your support. Many thanks to you as well, and we look forward to assisting you again in the future.
Kind regards,
Customer Support, Lyle & Scott
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