I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more
Company replied
Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more
Company replied
Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more
Company replied
Company details
- #171 of 201 best companies in Online marketplace
- #477 of 624 best companies in Clothing Shop
About Lyst
Written by the company
For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.
Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.
Contact info
The Minster Building, 21 Mincing Ln, EC3R 7AG, London, United Kingdom
- customercare@ly.st
- www.lyst.com
4.0
Great
4K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a pair of size 8 boots on…
I ordered a pair of size 8 boots on Lyst for $303 and was excited to finally get them at a decent price. But instead of shipping, my order was cancelled without explanation, other than technical. When I went back to reorder, the exact same boots were suddenly listed for $550.
This feels like a scam—bait-and-switch tactics at their worst. There was no attempt to honor the original price, no customer service follow-up, nothing. I expected better transparency and consistency from a platform like Lyst. Extremely disappointed and won’t be shopping here again.
15 July 2025
Unprompted review
Reply from Lyst
Hey there, we're sorry to hear about your experience!
Apologies if we are not able to meet your expectations. We’d appreciate the chance to check other options for you. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
Great shopping experience
Ordering via LYST was really easy. When the retailer changed the price after my order was placed, LYST customer service worked with me to get the difference.
They were very courteous, thorough and quick.
Thanks for the great shopping experience and I definitely recommend LYST and will be back.
12 July 2025
Unprompted review
Reply from Lyst
Hey Murali, thanks for sharing your experience!
We're thrilled to hear that your experience with LYST was smooth and that our customer service team was able to assist you promptly and courteously.
We welcome you back soon to shop with us- Lyst.
My One and Only Time Shopping With Lyst
Actually, my experience with Lyst wasn't great, but Kyla was very helpful and the 5 star rating is for her, not Lyst. My shopping experience was disappointing, because evidently you don't check prices before you list them on your site. Kyla, on the other hand was very nice and helpful. You are lucky to have her.
10 July 2025
Unprompted review
Reply from Lyst
Hi Laura, thank you for your review!
We're pleased to know that Kyla was able to offer you excellent support with your Farfetch issue.
Feel free to contact us anytime if you have any concerns - Lyst
I had challenges regarding my order…
I had challenges regarding my order being processed. Luis, explained the partnership and retail model and assisted with a price adjustment. Excellent communication and excellent customer service. Luis sets the pace for anyone working in the customer service industry.
12 July 2025
Unprompted review
Reply from Lyst
Hey Darrell, thanks for your amazing review!
We're sorry to hear you experienced some challenges with your order; we're thrilled that Luis was able to assist you and provide the support you needed. We'll be sure to pass along your feedback, he'll be delighted to hear it!
We welcome you back soon to shop with us- Lyst.
My order was canceled by Macys,very disappointed
My order was canceled by Macys,without explanation Very dissatisfied , could you please let me know why.
10 July 2025
Reply from Lyst
Hey Mary, we're sorry to hear about this experience!
We regret to learn your order was canceled without notice, causing dissatisfaction. One of our team members will be reaching out to you to further investigate.
We'll wait for your response. - Lyst
I always feel confident purchasing via Lyst
Lyst always advertise the best price for the items I am interested in. I have found it easy to access the website of the company selling the item. So far, I have not experienced any issues with any of the companies I have ordered from, via Lyst’s website. I feel confident ordering from companies I may not have dealt with before, when going through Lyst.
6 July 2025
Reply from Lyst
Hey Kath, thanks for your amazing feedback!
We're happy to hear that you've consistently found the best prices and easy access through our platform. It's great to know you feel confident ordering via our website.
Happy Shopping - Lyst
Just do it
Yeah some good prices and quality and fast response when you purchase anything
8 July 2025
Reply from Lyst
Hey Ian, thanks for your review!
We're really glad to hear you enjoyed the prices, quality, and quick service.
We welcome you back soon to shop with us- Lyst.
Reply from Lyst
Hey Yousef, thanks for your review!
We're glad to hear that your experience was fast and straightforward. That’s exactly what we aim for!
We welcome you back soon to shop with us- Lyst.
Reply from Lyst
Hi Femi, thank you for your 5 star review!
We happy to hear that Kyla was able to help you resolve the issue with incorrect item.
Happy shopping! - Lyst
Reply from Lyst
Hey Randy, thanks for your review!
We're thrilled to hear you're enjoying the assortment.
We welcome you back soon to shop with us- Lyst.
Good place to search for merchandise
Good place to search for merchandise that is no longer listed/available on a particular vendor's website. For example, I have found shoes and clothing that I wanted to purchase that is no longer on the vendor's clothing website. Lyst does a search for me! Also Lyst remembers items you are searching for and sends periodic updates to your email
25 June 2025
Reply from Lyst
Hey Susan, thanks for your kind review!
We're really glad to hear that Lyst has helped you find items that were no longer available on the original vendor's site. Our goal is to make your shopping experience easier by doing the searching for you, and it's great to know the email updates have been helpful, too.
We welcome you back soon to shop with us- Lyst.
Good quality clothing Happy with my…
Good quality clothing Happy with my purchase fast delivery
27 June 2025
Reply from Lyst
Hey Martin, thanks for the 5-star rating!
We're thrilled to hear you're happy with the quality of the clothing and the fast delivery.
We welcome you back soon to shop with us- Lyst.
Reply from Lyst
Hey John, thanks for your feedback!
We're thrilled to hear you had a great experience.
We welcome you back soon to shop with us- Lyst.
None of mine requirements was accepted
None of mine requirements was accepted, nothing was successful to improve the costumer service, bad experience
22 June 2025
Unprompted review
Reply from Lyst
Hey Vadim, we're sorry to hear about your experience!
Apologies if we are not able to meet your expectations. We’d appreciate the chance to better understand what went wrong and see how we can make things right. Please feel free to reach out to us directly at customercare@ly.st so we can work on a resolution together.
Looking forward to helping you - Lyst.
Timely and not a scam.
19 June 2025
Reply from Lyst
Hey Zack, thanks for your review!
We're glad to hear you had a smooth and timely experience. We appreciate your trust and look forward to serving you again!
Happy shopping! - Lyst
Disappointed and Won’t Be Returning
I purchased a pair of Balenciaga shoes through Lyst expecting a seamless experience similar to platforms like Rue La La or Gilt where once you buy the item is yours. Instead, I received a confirmation email saying the order was “awaiting approval” by the seller. That was the first red flag.
Shortly after, I got a follow-up email saying there were “technical difficulties” and that I should contact customer service. When I did, I was told the seller had rejected my order because the price had changed between Lyst and the seller’s site. That completely defeats the purpose of using Lyst. Why shop through an aggregator that cannot honor the price or guarantee the order?
This was a complete waste of my time and yes, disappointing. I could have gone directly to the seller or found the shoes elsewhere without the false promise of a confirmed purchase. Will I use Lyst again? Absolutely not.
18 June 2025
Unprompted review
Reply from Lyst
Hey Shauny, we're truly sorry to hear about your experience!
We’re sorry to hear that we couldn’t fully assist you in resolving your issue with the price discrepancy. We have responded to you via email with details about what happened with the price discrepancy on your order.
We'll wait for your response. - Lyst
Kyla could not have been more helpful
Kyla could not have been more helpful! She went over and above to fix an order that Lyst cancelled. She provided a human experience which is hard to find these days! Thanks so much Kyla!
19 June 2025
Unprompted review
Reply from Lyst
Hey Brit, thank you for your awesome review!
We're glad to hear that Kyla was able to greatly assist you in resolving the issue with your cancelled order.
Happy shopping! - Lyst
Reply from Lyst
Hi Sorn, I am sorry to hear that you are experiencing this on Lyst.
We wanted to further investigate it. One of our team members will be reaching out to you to further investigate.
We'll wait for your response. - Lyst
Excellent and most helpful shopping…
Excellent and most helpful shopping assistance! Love it!
14 June 2025
Reply from Lyst
Hey Hope, thank you so much for your kind words!
We're thrilled to hear you had an excellent experience and found our shopping assistance helpful. We're always here to help.
Happy Shopping - Lyst.
Reply from Lyst
Hey Ebenezer, thanks for the amazing review!
It truly means a lot to be seen as kind and trustworthy, which we deeply value. We are grateful for your support!
We welcome you back soon to shop with us- Lyst.
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