I reported an issue with one of our environmental cameras at 10:00am, i received a phone call at 12:15 advising situation was resolved. Great Service as always from M247!
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Every service has issues, but what matters is how they solved. M247 did a great job solving mine. After new Leased Line instillation we realised that speed wasn't what it supposed to be. Wit... See more
Company replied
Helena Westall fixed all my problems. She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed mas... See more
Company replied
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover). Brilliant service from both, explained everything and ensured the transition was s... See more
Company replied
Company details
- Telecommunications service provider
- Cloud Computing Service
- Cloud storage service
- Internet Service Provider
- Phone and internet services
About Convergence Group (Wireless) Networks Limited
Written by the company
M247 is a global technology partner specialising in the delivery of cloud, unified communications and connectivity solutions.
Through smarter cloud technology, faster connectivity, and stronger infrastructure we bring together service innovation and robust technology partnerships.
We believe in transforming businesses through intelligent and tailored technological solutions.
VISIT OUR WEBSITE GET IN TOUCH M247: Your technology partner for growthContact info
Turing House, Archway 5, M15 5RL, Manchester, United Kingdom
- 0808 253 6562
- sales@m247.com
- www.m247.com
4.8
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good Efficient Service
Ana Maria in the support team was extremely helpful and quick to respond to our queries.
13 August 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Elaine, for your kind feedback. We appreciate you taking the time to share your experience with us.
We’re delighted to hear that our Network Engineer, Ana Maria, was able to assist you so promptly and effectively. Her expertise is a valuable asset to our team, and we’re thrilled that her support made a positive impact.
We’ve shared your compliments with Ana Maria, who is thrilled to know her work was appreciated.
Please don’t hesitate to contact us if you need anything further. Thank you for choosing M247.
Best regards,
M247
2 chaps who provided service and kept…
2 chaps who provided service were excellent and kept us up to date during the install.
9 August 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Susan, for your kind words about our team. We truly appreciate you taking the time to share your positive experience.
It’s wonderful to hear that Tom and Curtis provided excellent service and kept you informed throughout the installation process. We’ll be sure to pass along your compliments to them.
Thank you again for choosing M247. Please don’t hesitate to contact us if you need anything else.
Kind Regards,
M247
Excellent support and time for…
Excellent support and time for resolution, the engineers were very knowledge and issue resolved in under 24 hours.
7 August 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Shirwan, for your feedback. We appreciate you taking the time to share your positive experience.
It’s fantastic to hear that our Engineers were able to provide such excellent support and resolve the issue so quickly. Their expertise is a valuable asset to our team, and we’re thrilled to hear it made a difference for you.
Customer satisfaction is our top priority, and feedback like yours motivates us to continue delivering exceptional service. Thank you for choosing M247. Please don’t hesitate to reach out if you need anything further.
Best Regards, M247
M247 - Curtis and Ashley
Curtis and Ashley came to our site. They explained everything to me and the work that needed to be done. The work was completed without any fuss. Well done lads - Hayel at Heap & Partners Ltd
6 August 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Hayel, for your positive feedback about your experience with Field Engineers Curtis and Ashley. We truly appreciate you taking the time to share your kind words.
It's wonderful to hear that Curtis and Ashley were able to clearly explain the work needed and complete it efficiently. Your satisfaction is our top priority, and feedback like yours motivates our team to continue providing exceptional service.
We'll be sure to pass along your compliments to Curtis and Ashley.
Thank you again for choosing M247. Please don't hesitate to contact us if you require further assistance.
Kind Regards,
M247
Ryan and Ash brilliant service
Ryan and Ash arrived exactly on time and were more than helpful in rectifying an existing problem. They worked quickly and were professional throughout ensuring an after service of testing broadband speeds etc. would recommend.
29 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Ally, for your feedback. We appreciate you taking the time to share your positive experience with our Field Engineers, Ryan and Ash. Their quick and professional resolution of your issue is a testament to their dedication.
Your kind words will be passed on to them. Positive feedback like yours drives us to continue providing exceptional support.
Thank you for choosing M247. Please don’t hesitate to contact us if you need anything else.
Kind Regards,
M247
We needed to create a new VPN…
We needed to create a new VPN connection, and they did this very efficiently. They respond quickly to tickets and scale the tasks if the first response can't find a solution. Very good support.
26 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you, Juan, for your feedback. We appreciate you taking the time to share your experience.
We’re glad that Farman was able to quickly resolve your issue by creating a new VPN connection. Your positive comments have been shared with him, and he's delighted to hear that his efforts were appreciated. He looks forward to assisting you again in the future.
Please don’t hesitate to contact us if you require any further assistance. Thank you for choosing M247.
Best regards,
M247
VOIP and Data port in, excellent customer service
Special efforts from the VOIP and Data team, pulling in a wide range of staff at M247, but in particular Craig Rathbone, Tim Rathbone, Nick Grayson and Rob Boardman. As a team they really helped in pushing this over the line. I had almost daily contact with Craig and he was calm and methodical and worked with the wider team to resolve our issues. Our porting in wasn't particular complex but there were challenges, however the team kept on top of them and got us over the line. The escalations team did exactly what what it says on the tin and dealt with anything that came there way.
23 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you for your review Scott and appreciate you taking the time to share your thoughts.
We've shared your feedback with the VoiP and Data team, also the wider teams that helped support you with your porting challenges in getting it over the line. They are really pleased and look forward to working with you again in the future.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
Billing / Support staff non existant
I was a customer for over a decade, at first it was brilliant - if you had a problem the customer services were available and quick to fix, but it's gone steadily downhill. The services themselves were fine but getting hold of support was harder and harder - tickets would sit for days, weeks and in one case months without being answered.
The final straw was needing a SSL certificate renewed which needed a support tech to action... it didn't happen... I ended up moving companies as a faster fix than waiting for support to deal with it.
Another example - business email was down for four days because they were having trouble with thirdy party spam filter... again I was at the point I was going to move that service elsewhere as a fix and told them so... at which point they suggested turning off the filter which resolved it instantly - four days of business interuption because no one thought to do that earlier.
When the services worked it was great and the staff are friendly enough, but I have absolutely no trust that if there is a problem I'd be able to reach support and get it resolved.
Billing is worse than tech support. They raised a duplicate invoice in 2022 and dispite several conversations they still haven't managed to remove it from the account so regularly chase me for unpaid invoices... then added a fee for not allowing them to direct debit (which if I did they would be taking the incorrect payments). When I left they tried to claim there was a 3 month notice period. They can't find a copy of my contract... but sent me a blank one and assured me that would have been the terms I signed. (I didn't, they brought out the company I was orginally with and never changed terms).
I'm still in dicussions with billing, it takes weeks for a reply and every email they send starts with an apology for the delay. Here are the dates of the email chain to show I'm not exagerating.
15/04 - I Emailed
30/04 - They replied
30/04 - I replied
17/06 - They replied
17/06 - I replied
20/06 - They replied
1/07 - I replied
23/07 - still waiting for a reply...
I don't usually write negative reviews, but it's getting ridiculous.
23 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Tam, I'm sorry you haven't received a positive customer experience. Please can you email customercare@m247.com with your details relating to your billing queries as we have asked th team to look into this for you. Thank you
Kind Regards
M247
Pay actioned my request quickly thanks.
16 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thanks Keith, we appreciate you taking the time to share your thoughts.
We've shared your feedback with Pav and he was overjoyed with this and looks forward to working with you again in the future.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
Helena Westall fixed all my problems.
Helena Westall fixed all my problems.
She has been essential to me working with M247 over the last couple of months. I've been given incorrect information and even an install was being processed massively incorrectly. Helena has worked tirelessly to solve my problems, all of which were not of her making yet she went above and beyond to find solutions.
Thank you, Great work Helena!
26 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thanks Chris, we appreciate you taking the time to share your thoughts.
We're glad that Helena was able to go above and beyond to resolve your issues. We've shared your feedback with Helena and she was delighted with this and looks forward to working with you again in the future.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
Friendly & professional
We lost our radio signal for internet, and Kurt & Tom both patiently & successfully resolved the issue.
16 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thanks Phil, we appreciate you taking the time to share your thoughts.
We're glad that Kurt and Tom were able to support you successfully. We've shared your feedback with them both and they were very happy with this and look forward to working with you again in the future.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
excellent customer service
I would like to pass on some positive feedback. I always find Abi O’Neill in your customer service team super helpful and what is a big plus when she says she will call you back or sort a issues this it is always done efficiently and promptly.
8 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thanks Angela, we appreciate you taking the time to share your thoughts.
We've shared your feedback with Abi and she's thrilled with this and looks forward to working with you again in the future.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
Damien n Ryan came to install our…
Damien n Ryan came to install our internet
Great lads all went smooth
Very pleasant and friendly
No issues
3 July 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thanks Kirsty, we really appreciate you taking the time to share your thoughts.
Damien and Ryan are delighted with the feedback. They always strive to deliver efficient and friendly service.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best Regards,
M247
Kurt was very helpful
Kurt was very helpful with my issue and got it working for me. Thanks
27 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Thank you so much for taking the time to share your feedback! We’re delighted to hear that Kurt was able to assist you effectively and resolve your issue. We’ll be sure to pass along your feedback to Kurt. Thanks again for choosing M247, and if you need any further assistance, please don't hesitate to reach out!
Kind Regards
M247
Excelent
Shuku provided excellent technical support, demonstrating both deep knowledge and patience. He explained complex solutions clearly and followed up diligently to ensure everything worked perfectly. Highly recommend his services for anyone needing expert help!
24 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Necker
Thank you for your wonderful feedback! We’re thrilled to hear that Shuku provided you with excellent technical support and demonstrated knowledge and patience. We will definitely share your kind words with him. If you need any further assistance, please don't hesitate to reach out!
Kind Regards
M247
Support rep Frank was helpful &…
Support rep Frank was helpful & resolved our issue quickly.
He also followed up later on to check that everything was working as it should.
25 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Colin
Thank you for your kind words! We're delighted to hear that Frank was able to assist you effectively and that he followed up to ensure everything was working smoothly. Your satisfaction is our priority, and it's great to know we met your expectations. We will share your comments with Frank. If you need any further assistance, please don't hesitate to reach out.
Kind Regards
M247
Seamless transition from Gamma to M247
Seamless transition from Gamma to M247. We weren't happy with our original ISP as we were paying a fortune for a service that went down far too often and the customer service was awful. M247 have been nothing short of brilliant in terms of customer service right from the initial sales call through to deployment of services. We now have a much more robust system in place with adequate failover and access to a team who are efficient, responsive and knowledgeable. Thanks
25 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Craig
Welcome to M247, and thank you for choosing us!
We are thrilled to hear about your positive experience transitioning from Gamma to M247. It's wonderful to know that our team has met your expectations in terms of overall support.
Providing a reliable service with efficient and responsive customer support is our top priority, and we're delighted that you have noticed the difference. We appreciate your kind words and are committed to continuing to deliver the high standard of service you deserve.
If you need any further assistance or have any questions, please don't hesitate to reach out. Thank you once again for your trust in M247!
Best regards,
M247
Smooth transition...
Damian & Curtis (engineers) today completed a switch over from our radio line to fibre (including a failover).
Brilliant service from both, explained everything and ensured the transition was smooth without any issues.
Luc (engineer) has been brilliant throughout the process providing care and assistance along the way.
Thanks Guys!
25 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Dominic
We're delighted to hear about your positive experience with our engineers, Damian, Curtis, and Luc. They genuinely take pride in ensuring smooth transitions and providing exceptional service. Your feedback is incredibly valuable to us, and we are thrilled that they were able to meet your expectations.
We will make sure to pass on your kind words to Damian, Curtis, and Luc. It's feedback like yours that motivates our team to continue delivering top-notch service.
Thank you for choosing us, and please don't hesitate to reach out if you need further assistance in the future!
Kind Regards
M247
Curtis and Damien went above and beyond…
Curtis and Damien went above and beyond to make sure our internet was connected as we were under strict time pressure to get it running. Great service! Thanks
7 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Good Morning Stephanie
Thank you so much for taking time to share your feedback! We’re thrilled to hear that Curtis and Damien provided you with exceptional service and were able to get your internet connected under time pressure. Your satisfaction is our top priority, and it’s great to know they went above and beyond to meet your needs. They will be very happy with the comments you have left.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards
M247
Lee Austin was helpful, responsive and knowledgeable.
Lee Austin from the NOC team was extremely helpful and committed to getting our issue resolved. Lee's responses were quick and informative!
6 June 2024
Unprompted review
Reply from Convergence Group (Wireless) Networks Limited
Hi Jay
Thank you so much for your kind words and positive feedback! We're thrilled to hear that Lee Austin from our NOC team was able to assist you promptly and effectively. Lee is indeed a valued member of our team, and we're glad to see his dedication and quick responses made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Kind Regards
M247
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