McDonald’s Reviews 2,705

Spent £28 on 2 meals to be delivered and was freezing cold. Had to warm in the microwave, absolutely disgusting won’t be doing again a waste of money. This was Mcdonald’s Grantham

I ordered on the app for delivery. Spent £18.50! For nuggets. Fries. Children's happy meal and two cokes. Only two cokes games. I asked the delivery person where the food was. He told me it wasn't his fault and I should contact mcdonakds through the app. Did this through the text got told it's in their policy not to refund me. I asked what my next steps are at complaining they ended the chat. I rand the mcdonalds in glasshoughton they gave me a number. The number said I should use the messaging service that told me I wouldn't get refunded. I used mcdonalds chat. They then responded via email and offered me one meal voucher ! It's crazy. I paid £18.50 for two cokes ! Genuinely nit ordering from mcdonalds again. They always mess my order up in someone. Plantt if other takeaways that deserve the business over mcdonalds.

Mcdonald’s bathgate
AWFUL
ordered delivery and it had been 2 hours so I phoned the store and was informed they were busy but I will get my order however after another hour the order was cancelled absolute joke as it’s my wonderful child birthday and just caused chaos in the house
absolutely ridiculous will never ever order again

Mcdonalds Camborne food freezing. £67 for the order no straws, no dips, no service. Actually he worst restaurant. Avoid…..

I sat at McDonalds Marina Way Hartlepool for 40 minutes just for a chresburgwr a double cheeseburger and small fries...then today the App crashed and they had no knowledge of my order and got double charged

Deadfening awful music. It was so loud that the staff could not hear me when I asked to have it turned down. It was still too loud when they pretended they had turned it down.
Absolutely awful experience with my granddaughter.

Swanley kent. Asked for hot milk. They said they are not allowed to put it in. So I asked for cold milk. They can't put that in. So i had to stand there doing it myself. But if you ask for hot milk when you order, it is OK. So what is the difference. What a rubbish organisation. No stars.

Well I thought Just Eat were bad enough for not refunding cold food or spilled drink, so I changed to the Macdonalds app that uses Uber and they have the same policy. Strange that if you got that service in a restaurant you’d get a replacement, whereas home delivery they couldn’t care a less. I’m looking up the Macdonalds CEO to see if he knows what happens with both delivery partners.

I placed an online order, waited over an hour only to receive cold, incomplete food. Contacting customer support felt impossible and the staff shrugged off my concerns. This experience was unacceptable and has completely eroded my trust in the brand.

Ordered 2 £5 meal deals, was charged £10.13. Very disappointed, this is false advertising!

I recently visited the McDonald's located on Pettman Crescent SE28, and I had a very unpleasant experience. The managers on duty, Chris (Polish) and Saki (Indian), were extremely aggressive in the way they spoke to me. I was not allowed to finish my food, as they told me l could not stay inside for more than five minutes to consume my order.
Their attitude was unprofessional and made me feel unwelcome. I believe customers should be treated with respect, and I hope this issue will be addressed.

I pay £12.77'for food at McDonald's and you want to charge me 10p for ketchup after paying that much after you took away the ability to get out own ketchup from inside the stores?
Are you for real?
No wonder McDonald's is empty. no one can afford it. I can guarantee you I put a complaint in just to waste your staffs time and get some money back on the meal I paid for.

If you’re going to renew a mobile App why have you made such a mess of it. It’s now the most confusing app in the world. Remember the mobile app is supposed to speed up the order process! It now takes me 3 times longer to do an order in fact I gave up yesterday.
Sort yourselves out McDonald’s or the third party who you now out source this to.

Poor service, cold chips, no dips no napkins or receipt.

Worse place ever, zero customer service

If I could give no stars I would. Ordered through app on daughter’s birthday! The driver was rude. Drink sprite spilled on food and stone cold anyway. Tried to get a refund no chance. Delivery company took no responsibility either

Delivering cold and highly dangerous food, with the high potential off giving you serious food poisening. Phone them to complain no one answers. These people are going to kill someone. The manager of the Tonypandy store is clear ignorant to the potential poisen they are delivering. Ignores all phone calls to store and should be sacked imediately. You are going to poisen someone with the food you are delivering

الطعام غير جيد ويستخدمون لحم ودهن الخنزير ولا يبالون بالمسلمين اطلاقاً

I repeatedly get let down with delivery of online orders. There were 7 items missing from my latest order. When I completed the request for a refund, it was declined. I’ve now made a formal complaint via the online delivery provider. Get your act together MacDonalds. This just isn’t good enough.

Ordered through the McDonald’s app, waited over an hour for my food just for it to turn up stone cold! The fries were hard and stale, they obviously left my order on the side and forgotten about it! Sort it out. McDonald’s Biggleswade!!