Macks Solicitors  Reviews 

1,089
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, approachable, and helpful staff who guide clients smoothly through complex property sales and personal legal matters. Consumers emphasize the exceptional support received, noting that representatives always go above and beyond to ensure everything is handled efficiently. People also value clear explanations and reassuring guidance that make stressful milestones much easier to manage. Some reviewers were not happy with the communication, mentioning unanswered messages and difficulties reaching staff members during urgent situations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive knowledge, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting professional conveyancing and legal support... See more

Customer service

Clients share positive opinions on customer service, highlighting that communication is professional and... See more

Customer communications

Reviewers highlight mixed experiences regarding customer communications, as some consumers praised staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mack’s were really helpful from the start when I enquired about selling my late mums house privately. They kept us well informed with the sale and although the buyers solicitors were not very forthcom... See more

Company replied

Rated 5 out of 5 stars

Our house sale was dealt with by Rebecca Genner who we found to be professional at all times . The process was lengthy and Rebecca did her utmost to keep us updated throughout and replied quickly to a... See more

Company replied

Rated 5 out of 5 stars

Amazing service from both the family team and the reception team. These ladies have been fantastic. The court process has been incredibly hard throughout, but they’ve supported me with so much care... See more

Company replied

Rated 5 out of 5 stars

Mack’s Solicitors were great handling my conveyancing needs, competitive pricing too. A special shout out goes to Sara Khan who dealt with everything from start to finish, making it easy for me.. Than... See more

Company replied


Company details

  1. Personal Injury Lawyer
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Family Lawyer
  5. Lawyer
  6. Property lawyer

Information provided by various external sources

Macks is a modern, progressive law firm with traditional values. Our lawyers are amongst the best in their fields and we pride ourselves on the quality of our client care. Since establishment in 1995, Macks Solicitors has built a reputation for providing exceptional legal advice, from a team of experienced lawyers. Having dealt with a wide range of cases over the years, not only in personal injury, but also family law, wills and probate, conveyancing and employment law we are confident that whatever your situation, one of our solicitors will be able to provide you with the advice you need and achieve the best possible outcome for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,089)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Sara Khan for house conveyancing.

I would highly recommend Sara Khan as a really good conveyancing lawyer. She is highly professional and is incredibly trustworthy. She is very fair in complex situations and provides and delivers an effective outcome.
Her communication was excellent throughout. Thank you Sara.

8 August 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are happy she could help you.

Rated 5 out of 5 stars

First Rate for Employment Law Advice

I recently needed legal advice in respect of an employment law issue. Macks was superb in their support and advice. They were super efficient, they genuinely cared about me as a customer, and their work was first rate. I would highly recommend them, and I am very grateful for their advice and assistance.

31 July 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our Employment team a review. We're pleased they were able to support you.

Rated 5 out of 5 stars

Sara Khan at Mack’s solicitors has been…

Sara Khan at Mack’s solicitors has been dealing with the purchase of our house, she is amazing, so professional but yet personable, taking the time to explain everything and keep us updated and informed, poor Sara would be bombarded with emails and questions but yet she always responded quickly.

Brilliant service and highly recommend Sara and Mack’s

K and N McAlistair

1 August 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review, we are happy she was able to help. Congratulations on your new home!

Rated 5 out of 5 stars

I used Macks solicitors for conveyance

I used Macks solicitors for conveyance, we where linked with Sara. I have to say the experience was much less daunting than I was anticipating after speaking to others who stated they constantly had to "chase" for responses. Sara, along with Lorraine , was so helpful. If I emailed a query, I received a reply the same day, often within a few hours. Sara kept me up to date with the process as she obtained the information, which was very helpful as a first-time buyer.
I would highly recommend Sara and her team for conveyance.

1 August 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara and the team. Congratulations on your first home. We are pleased Sara could make the process less daunting for you.

Rated 5 out of 5 stars

I used Mack’s solicitors every time I…

I used Mack’s solicitors every time I had either an accident of for advice. Brilliant company. Wouldn’t use anymore else. Thank you MACKS..

21 July 2025
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Reply from Macks Solicitors

Thanks for leaving our team a review. We are happy they've been to help!

Rated 5 out of 5 stars

Sara Khan was always approachable

Sara Khan was always approachable, responsive to queries, and proactive in keeping me updated at every stage. Their attention to detail and thorough understanding of the conveyancing process gave me great confidence and made the entire experience far less stressful than I had anticipated.

I particularly appreciated how smoothly everything was managed, with key deadlines met and all documentation handled promptly and accurately. I wouldn’t hesitate to recommend Sara to anyone in need of conveyancing services and will certainly be using them again in the future.

7 July 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. We are pleased she was able to help with the conveyancing process.

Rated 5 out of 5 stars

Highly Professional Service

The service was highly professional and explained the details in plain language to ensure I could understand the legal text.

16 July 2025
Unprompted review
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Reply from Macks Solicitors

Thanks for leaving us a review. We are happy our team were able to help!

Rated 5 out of 5 stars

Josie

Josie was fast, clear and efficient. She did what she said she was going to do when she said she was going to do it and that took most of the stress away which is just what you need and you can’t ask for much more than that really.

4 July 2025
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Reply from Macks Solicitors

Thank you for leaving Josie a review. We are pleased she was able to help and reduce your stress.

Rated 5 out of 5 stars

Very helpful and allways responsive in…

Very helpful and allways responsive in a prompt timescale. I didn't feel the fees charged were at all excessive for the support provided, compared to my previous legal experiences. In fact a considerable difference. Thank you very much.

1 July 2025
Unprompted review
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Reply from Macks Solicitors

Thanks for leaving the team a review. We are pleased they were able to help.

Rated 5 out of 5 stars

Never give Up

I January 2025 following the death of my wife I met Jessica to help me formulate a new will, one which would protect the interests of my property for the benefit of my children.I had already completed the necessary requirements to HM Land Registry to change the property joint ownership to mine,singular. Jessica explained clearly and professionally what was needed .
In May I rang LR to enquire how long my re registration would take only to be confronted by a brusque officer who told me to ditch the Deed of Variation condition otherwise he didn’t know how long the approval would take.
When I spoke to Jessica she immediately took forward a complaint to the LR and within 2 weeks I received approval.

16 June 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for taking the time to share your experience. We're sorry to hear about the loss of your wife and appreciate you placing your trust in us during such a difficult time.

We're pleased to hear that Jessica was able to provide clear guidance and take swift action on your behalf when issues arose with the Land Registry

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and professional support
Would highly recommend

20 June 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving us a review and recommendation. We are happy our team were able to help.

Rated 5 out of 5 stars

5* service - Macks Solicitors - Sara Khan

I was extremely impressed with the service i received from Macks Solicitors especially from Sara Khan who was so very professional, kind, patient and understanding and helped me greatly through the process of selling and buying. I am very grateful to Sara and would recommend her to anyone. Thank you.

11 June 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Sara a review. Congratulations on your new home.

Rated 5 out of 5 stars

I had tried a free online divorce but…

I had tried a free online divorce but my ex husband wouldn't respond so got Macks Solicitors to act on my behalf, they have acted quickly and with ther help any holdups have been dealt with

16 May 2025
Unprompted review
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Reply from Macks Solicitors

Thanks for leaving our family team a review. We are pleased they could help with your divorce.

Rated 5 out of 5 stars

5 Stars – Highly Recommend

Mack’s Solicitors were incredibly helpful and supportive throughout my difficult divorce and the ongoing child arrangements, including numerous court appearances. I’d especially like to thank Chloe Newsome, who was outstanding from day one.

Chloe provided clear, honest advice and guided me through every tough situation with professionalism and compassion. Her support led to positive outcomes at every stage, and most importantly, the best result for both myself and my son.

Communication was always prompt, and I felt fully informed and reassured throughout the entire process. I can’t thank the team enough for their dedication. I would highly recommend Mack’s and Chloe Newsome to anyone going through a similar situation.

2 June 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving Chloe and the team a review. We are pleased she was able to support you.

Rated 5 out of 5 stars

Always was constructive and honest…

Always was constructive and honest advice all the way through. Its hard when you need a solicitor an the constant worry fogs your mine sometimes and i am lucky i had a really good team at Macks Solicitors to help me.

29 May 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for leaving our team a review. We are pleased we were able to help.

Rated 5 out of 5 stars

Impressive service

Really professional service with great support and always fast and efficient feedback.

31 January 2025
Unprompted review
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Reply from Macks Solicitors

Thanks for leaving us a review. Pleased we could help.

Rated 5 out of 5 stars

MACKS SOLICITORS - AMAZING

I would just like to say how amazing and helpful MACKS solicitors have been with the process of me buying my own property, from start to finish they have been exceptional and couldn’t thank them enough, massive thank you to SARA KAHN who was most involved, she really made the process easy and smooth for me, many thanks to all those part of MACKS solicitors.

23 May 2025
Unprompted review
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Reply from Macks Solicitors

Congratulations on your new home!

Thank you for leaving Sara and the team a review. We are pleased they were able to make the purchasing process smooth.

Rated 5 out of 5 stars

Thank you to Sara Khan for helping me…

Thank you to Sara Khan for helping me with my ID1 form, very pleasant experience and knowledgeable i will definitely be using Macks again.

20 March 2025
Unprompted review
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Reply from Macks Solicitors

Thank you for Sara a review. We are happy she was able to help with your ID1 form.

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