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Made-in-China.com Reviews 

1,146
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their promptness, professionalism, and helpful communication, often receiving excellent support. Many people are satisfied with the product quality, finding items to be as described or even exceeding expectations. Reviewers also appreciate the fast and efficient delivery services, with orders often arriving ahead of schedule. However, some customers noted dissatisfaction with customer service and dispute resolution, reporting unhelpful responses. Others experienced issues with product quality, receiving incorrect or faulty items. Additionally, some encountered delivery problems, such as unexpected additional shipping costs or difficulties with product pickup.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, finding... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the extraordinary service... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

People report ambiguous experiences with customer service, with some finding agents helpful, efficient, and... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online marketplace
  2. Ecommerce solution provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(1,146)

219 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful experience/product

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set up. Would highly recommend purchasing through this supplier.

2 January 2026
Rated 1 out of 5 stars

Made-in-china

Made-in-china
On I filed a complaint against the fraudulent company, and my problem has not been resolved for about three months. They continue to keep the fraudulent company's account active.They haven't made my complaint visible on the platform.

22 December 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hello, your complaint is currently being followed up and processed. Thank you for your patience.

Rated 1 out of 5 stars

Hebei Chen Zhi Yuan Trading…

Used the Hebei Chen Zhi Yuan Trading Company Limited and was severely disappointed. Once arrived product was of very poor quality, states to be an EPDM rubber surface, but in fact is extremely porous. Once dirty we were unable to remove footprints from the rubber matts. I sent to the company, pictures and a video of me mopping, scrubbing, rubbing with a cloth and wet vacuuming the mats - still marks remained. They simple suggested that flooring must be cleaned throughout the day and our cleaners should work harder. We now need to place flooring over the top of what they sent. Would strongly avoid - poor quality product and poorer customer service.

24 November 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

Xuecheng Global Trader Co., Ltd –Scam- Consumer Warning

I conducted business with Xuecheng Global Trader Co., Ltd in March 2024 after being introduced to a representative named Laurance Lu via WeChat. They registry in Made-In-China.com. I prepaid for products in accordance with a Proforma Invoice issued by the company.
Despite full payment, the products were never shipped as specified. After waiting for more than one year and making repeated attempts to resolve the matter, I was unable to obtain either the goods or a refund. As a result, I have retained legal counsel and initiated legal action in China.
Based on my experience, I believe this transaction was handled in bad faith. I strongly advise others to exercise extreme caution and conduct thorough due diligence before engaging in business with this company or with Laurance Lu, as there is a significant risk of financial loss.

15 December 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re truly sorry to hear about the issue with your order. Please contact us as soon as possible and provide your registered email address on Made-in-China.com so we can help verify the issue and offer further assistance.

Made-in-China.com Service Team

Rated 1 out of 5 stars

STAY CLEAR THEY WILL ALLOW YOUR MONEY TO BE STOLEN AND SIDE WITH SELLERS WHEN THEY HAVE NOT PROVIDED ANY LEGITIMATE TRACKING DOCUMENTS AND CONTINUE TO CANCEL MY REFUND REQUEST!!! THIS PROVES THE SCAM

Continued to engage with illegal activities stealing peoples money. I have opened a refund 3 times I am 15 days after order without no viable tracking. Seller keeps fobbing me off declining my request with the excuse of i will find out where the package is. The first thing would be supplying me with a legitimate tracking number!!. If you want to have your money stolen use made in china if not stay well away from
These crooks!

No item arrived and seller keeps updating false delivery info so it stays in transit option so I can cancel or get refund. It is theft!! Stay well clear from these scammers you go on live chat and they side wirh the dodgy seller all clearly working together and all sellers are linked to each other. Have had a bad impact on my business!!! STAY CLEAR OF THESE!!!

15 December 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
After verification, your goods are currently undergoing customs clearance at the local customs office. You may contact the buyer and consult the customs authorities or the courier company for more details.If you need assistance, please reach out to the supplier or our customer service team.(https://www.made-in-china.com/aboutus/contact/)

Made-in-China.com Service Team

Rated 2 out of 5 stars

I've had 2 out of 10 vendors actually…

I've had 2 out of 10 vendors actually work out on here with good decent products the rest have been the absolute cheapest version of whatever product picture they show you and yea it may have similar tags (usually misplaced or crooked)as the product in the picture but is small as hell don't fit right ECT.

2 December 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 1 out of 5 stars

AVOID MADE IN CHINA! COMPLICIT & NEGLIGENT

Although China deal with a majority of the world’s manufacturing, this platform is complicit and negligent to its platform users in Europe. Bias and nonchalant behaviour for us customers ordering from their platform. There is NO protection and your money will be wasted.

10 December 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 5 out of 5 stars

Very communicative and that builds trust.

Took a chance and jumped in with both feet. Demi is one of the most amazing and informative team members. Answered all of my questions and taught me a lot for my next order. Happy to be doing business with them.

1 December 2025
Rated 1 out of 5 stars

Half of the products was damaged and didn’t replace

Half of the products was damaged and didn’t replace. And i waited for 6 months for the products

1 December 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
We’re very sorry to hear about the issue with the product quality. Please kindly submit a return or refund request, your supplier will handle it accordingly. If you need any assistance during the process, feel free to contact sts email. For more details about the dispute resolution process, please refer to: https://trading.made-in-china.com/buyerfaq#faq

Made-in-China.com Service Team

Rated 5 out of 5 stars

Great company

Great company, Great communication & Great product especially from half around the world. Highly recommended.

2 December 2025
Rated 1 out of 5 stars

The worst ever

The worst ever. Fraud! Deception! Lies! Rude, dishonest! Bad customer service! Sells fake goods.
I delt with Lisa from Xian Tongze Biotech Co., Ltd. I bought as I thought Orlistat from them. But indeed, it was a counterfeit. It did not work at all. I always have bought Orlistat from trusted European companies, but this time decided to deal with Chinese market. I regret. They do fake product which does not work at all. People!!!! Buy only from trusted producers. It can be expensive but surprisingly you will save money. Buying from unknown company like i did was a disaster. They became rude after you paid. Did not provided invoice, refused. The way they talk to you - unacceptable.
I am ok now but I am sorry for people who are potentially can buy this useless and may be dangerous "flour/ starch" from them

30 October 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear ,
hank you for your valuable feedback. To clarify, we understand you may have encountered issues after making a payment to a supplier whose information is listed on our website. If the supplier is a registered member of Made-in-China.com and your transaction was initiated through our platform, we can assist in forwarding your inquiry to the supplier and facilitating communication between both parties.

In order to continuously improve customer experience, we have upgraded our system and currently only accept complaints through online channels. We kindly request you to submit your complaint via the following link: https://sourcing.made-in-china.com/new/complaint/page/index.html?pv_id=1j96e1jr9cd5&faw_id=1j96e1lj43df&bv_id=1j96e1lj7eca&pbv_id=1j96e1ivv874.

Once we receive your complaint, we will respond to you promptly. Should you have any further questions or require additional assistance, please do not hesitate to contact us. We will make every effort to support you.

Made-in-China.com Service Team

Rated 5 out of 5 stars

BRAKEPARTS EXPERIENCE KINGRACING

I have just bought som brake parts for my car from KINGRACING. I have been served by Jessie. This is the most fantastic service I have experienced . During the years, I have bought very much from China but the service like this I never seen. The parts was heavy, but she packed the parts herself, send them in different boxes, only to Get the transport cost down, and it was lower than by ship. All the time she has followed the transport and given me the necessary
information. I am so happy for her as seller, and will only buy parts for my cars at this place:KINGRACING in Made-in-China.

14 November 2025
Unprompted review

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