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Made-in-China.com Reviews 

1,145
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their promptness, professionalism, and helpful communication, often receiving excellent support. Many people are satisfied with the product quality, finding items to be as described or even exceeding expectations. Reviewers also appreciate the fast and efficient delivery services, with orders often arriving ahead of schedule. However, some customers noted dissatisfaction with customer service and dispute resolution, reporting unhelpful responses. Others experienced issues with product quality, receiving incorrect or faulty items. Additionally, some encountered delivery problems, such as unexpected additional shipping costs or difficulties with product pickup.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, finding... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the extraordinary service... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and efficiency of... See more

Customer service

People report ambiguous experiences with customer service, with some finding agents helpful, efficient, and... See more

Delivery service

Users describe ambiguous interactions with delivery services, with some customers reporting fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Dean Douglas seeking a one-off Sample 96ounce solid bronze casket SOVEREIGN so far has been assisted to obtain quotes how ever some company's are just replying to my email without any content,,no... See more

Rated 4 out of 5 stars

Product is good. Interaction and feedback from agent was excellent. Service was good. Only the payment system i battled with a little. Happy overall.

Rated 5 out of 5 stars

Ms. Susan and her team were amazing. I found the Pilates machine I wanted and she worked very quickly in confirming the details and getting it shipped. It arrived on schedule and was a breeze to set u... See more

Rated 5 out of 5 stars

I bought a sample t-shirt directly from Yuedong to South Africa. The communication was immediate and addressed my needs. We used English language. I love the fact that even when we continued our... See more


Company details

  1. Online marketplace
  2. Ecommerce solution provider

About Made-in-China.com

Written by the company

About Made-in-China.com

Made-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service.

source on Made-in-China.com

What can you get through Made-in-China.com?

* A vast selection of curated products

From clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.

* Customization options to meet personalized purchasing needs

Accepts processing with provided designs, samples, or materials.

* Enhance your product price competitiveness

Factory-direct prices from original manufacturers ensure generous profit margins.

* Bestsellers list to stay updated with the latest market trends

Get a clear view of the most in-demand products.
🏆 Access The List

* Verified suppliers by third-party agencies

Suppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.
✔️ Learn More About Audited Supplier

* Secure Transaction Service

Made-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery.
🔗 Search for products supported by the STS service.

Contact info

Promotion box for Made-in-China.com

🔥 Golden Sourcing Season is Live!

Factory Prices, Secured Transactions, Fast Shipping

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,145)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Stay away from these machines

These machines are extremely poor quality - the display has blurred resolution
the fees are not displayed
we were short changed in Tangier and the hotel where it was placed could do nothing about it
cannot recommend these machines from a consumer standpoint or that of a service provider
poorly made rubbish

18 May 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi henry cussell,

We’re truly sorry to hear about your negative shopping experience.

Could you please confirm whether your purchase was made through Made-in-China.com? If the product was indeed ordered via our platform and has obvious quality defects, you may submit a complaint online.(https://sourcing.made-in-china.com/complaint/)
Our after-sales team will assist you in coordinating with the supplier to seek a resolution.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Poor quality product that you can…

Poor quality product that you can guarantee will fall apart and corrode within a year or two avoid at all cost !! Definitely better off spending a little bit more and getting a product that’s been manufactured in the uk we have bought many products made in china that have given us very poor results.

6 July 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi Graham,
We’re very sorry to hear about your unpleasant shopping experience.

Could you please confirm whether your purchase was made through Made-in-China.com? If the product was indeed ordered via our platform and has obvious quality defects, you may submit a complaint online.(https://sourcing.made-in-china.com/complaint/)
Our after-sales team will assist you in coordinating with the supplier to seek a resolution.

Made-in-China.com Service Team

Rated 1 out of 5 stars

Bought a shockwave device for $2000…

Bought a shockwave device for $2000 from Solana Beauty Tech. The web page stated it had a 1 year warranty. It stopped working after 6 months. Contacted the company communicated with a Clara Wei. They have been stringing me along and made a comment that makes me think they are trying to get out of honoring their warranty.
Then I tried to file a complaint with “Made in China” and was just frustrated to no end by the malfunctioning website.
So I don’t know if my complaint went thru. Am I screwed out of 2 grand?

23 June 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Dear Rick McGee,

We're truly sorry to hear about the issue you've encountered, and we completely understand your frustration.

We encourage you to submit an online complaint through Made-in-China.com (https://sourcing.made-in-china.com/complaint/) so our dispute resolution team can assist both you and the supplier in resolving the matter. Our goal is to help facilitate fair communication and find a proper solution as quickly as possible.

If you need help submitting the complaint, please feel free to contact our online customer service team at any time.

Made-in-China.com Service Team

Rated 1 out of 5 stars

NEVER RECIEVE MY PRODUCTS AND MONEY

NEVER RECIEVE MY PRODUCTS, NEVER RECIEVE MY MONEY BACK

3 June 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear Mr. Diep,
We’re very sorry to hear about the issue with your order and sincerely apologize for the inconvenience caused.

We have checked the shipping status of your order and found that your package is currently stuck at Mexican customs.

We recommend that you contact DHL by phone to assist with the clearance process.
If any documents are required for customs clearance, please make sure to request them from the supplier as soon as possible.

Made-in-China.com Service Team

Rated 1 out of 5 stars

I never received my order and your…

I never received my order and your asking me to do a review
The most terrible experience ever!!!

2 June 2025
Made-in-China.com logo

Reply from Made-in-China.com

Dear Quinn Mckinzie,
We’re truly sorry for the inconvenience and the unsatisfactory experience you've had.

Upon checking your order, the latest logistics update shows that the goods cleared customs on May 24 and are currently in transit within the United States.

Please continue to monitor the tracking updates through your order dashboard. If you have any questions or need further assistance, feel free to contact the supplier directly or reach out to our online customer service team. We're here to help.

Made-in-China.com Service Team

Rated 3 out of 5 stars

I have recently been scammed by a…

I bought a product listed as “cups,” but it was actually IPTV — something that’s not allowed on Made-in-China. The seller issued an invoice clearly stating IPTV and completed the sale over WhatsApp.

The service didn’t work properly, and when I asked for a refund, I was given vague replies, ignored, and the seller later used our WhatsApp chat to deny the refund. Despite reporting everything, the platform has taken no real action.

Very disappointed — I’ve filed a chargeback with my bank and won’t use this site again.

--Update – Second Dispute Initiated, Awaiting Resolution--

After receiving an incorrect product (IPTV instead of the listed items), I filed a dispute through Made-in-China.com. Although the seller initially closed the refund request, the platform has since reopened the dispute due to inconsistencies between the order content and what was delivered.

This is my second attempt at resolving the issue. I have now obtained the seller’s email via the dispute team and reached out directly, as instructed by Made-in-China.com. I’m currently waiting for a response from the seller and a proper resolution from the platform.

I will keep this review updated depending on how the seller and platform handle this complaint.

Final Update: Situation Solved by the platform and refund received.

23 May 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi Trevor,
We’re very sorry to hear about your experience.

We’d like to inform you that one of your paid orders has already been refunded. Kindly check and confirm if this is the correct order you were referring to. If you need any assistance, please feel free to contact our online customer service team.

Thank you for your understanding.

Made-in-China.com Service Team

Rated 1 out of 5 stars

IS IT RELIABLE?

IS IT RELIABLE?
Hello, I've seen that many people place orders and never receive the product, so there are fraudulent suppliers.

I want to place an order with the following seller: Shenzhen Vapsolo Technology Co., Ltd.

Do you have any information on this supplier? Is it reliable? When I try to order from the website, it says they accept several payment methods, but when I checkout, I'm redirected to an external messaging app and only accept bank transfers.

****When they respond to my inquiry, I will change the website rating.

22 May 2025
Unprompted review
Made-in-China.com logo

Reply from Made-in-China.com

Hi angel martinez,
Thank you for your feedback and concern.

Shenzhen Vapsolo Technology Co., Ltd. has been verified through an on-site audit conducted by the third-party certification agency BV (Bureau Veritas). This audit includes key business registration information, trade capacity, on-site photos, and product certification details. You can access the supplier’s showroom on Made-in-China.com to view the full audit report free of charge.

We also recommend evaluating the supplier’s store rating alongside the audit information to make a more informed decision.

Please note that due to regulations, e-cigarettes cannot be purchased directly through online transactions on our platform. Therefore, when placing an order or making payment, it’s important to verify the supplier’s identity and communicate as much as possible through the website to keep a clear record and avoid potential after-sales disputes.

If you need further assistance, feel free to contact us at any time.
(https://www.made-in-china.com/aboutus/contact/)

Made-in-China.com Service Team

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