Great looking product and fast delivery.
Great looking product and fast delivery.
Maisons du Monde UK Reviews
9,787 • Great
great
I ordered an item, a pink globe for a photography shoot and it looks fantastic in the pictures also arrived well in time for the shoot, Also so happy that it works in my home too!
Love the website
Love the website, everything is so easy to access and room inspiration part is amazing so you really get a feel of how to put the furniture/ decor together !
I purchased a pink cheval mirror for my daughters room it was so easy to put together as per the instructions. Will definitely be purchasing more in the future!
I bought two Chevet Wayne bedside…
I bought two Chevet Wayne bedside tables and they look fantastic! Industrial look and really practical and amazing value.
Excellent overall service
Excellent overall service, the tables look amazing quality and the price was amazing!
Lovely product
Lovely product
great service and product
great service and product - easy tracking service
Only the latest review will count in the company's TrustScore
I’ve recently bought a desk
I’ve recently bought a desk, which is beautiful. Really good quality, although easily scratched unfortunately. I love their products and it’s good value for money.
Only the latest review will count in the company's TrustScore
Well made unique furniture and quick delivery
Stumbled upon the site and omg I'm so glad I did there are so many amazing unique pieces to choose from I struggled for a week to make up my mind.
Once I placed my order I couldn't believe how quickly it arrived, it was well packaged easy minimal assembly and looks fabulous. I am already looking to buy more.
Great products
Great products, quirky design and quick delivery
Great communication
Great communication, mirror well packaged, lovely mirror
Great delivery and product
Great delivery and product
Absolutely amazing this I would really…
Absolutely amazing this I would really recommend
Lovely product and amazing services!
Lovely product and amazing services!
Lovely well made products
Lovely well made products
Only the latest review will count in the company's TrustScore
I read a lot of bad reviews but can…
I read a lot of bad reviews but can honestly say I had a great experience and loved our side tables. Will be ordering more from Maisons du Monde for sure.
Don't stand by their product or delivery. Watch out!
We've ordered a mirror from these guys which was never delivered to the DPD pickup point and we were only told it had been returned to France! That's a problem but these things happen. The real problem is they won't make it right.
We have builders coming in next week and they need the mirror on site. After waiting more than 10 minutes to speak to a customer service rep, rather than agreeing to get a new mirror sent ASAP, they will only delivery next week! When I asked to speak to a manager I was told it would take 3 days for a manager to get back to me! In short, they avoid responsibility and are making their poor shipping problem mine.
There is no reason for accepting this level of poor customer service. Mistakes happen in shipping but they should do their best to make it right. Instead they are giving me the run-around.
Reply from Maisons du Monde UK
Hello David,
I am sorry that your mirror couldn't be delivered.
You will be contacted by one of our customer service representatives shortly.
Thank you for your understanding.
Kind regards,
Team MdM
I am sorry that your mirror couldn't be delivered.
You will be contacted by one of our customer service representatives shortly.
Thank you for your understanding.
Kind regards,
Team MdM
great product and delivery was smooth
I am very pleased with my purchase. I purchased a floor mirror. I am from London and delivery took about 10 days, but it was done with care, and the mirror looks even better than on the pictures.
The only minor comment is - I received an email with the tracking number which was invalid, so I could not track the delivery.
Mirror arrived late and smashed to pieces!
Seemed like a lovely company with good reviews but my mirror took ages to arrive, the courier company were most unhelpful and when it did eventually arrive, it came smashed into a thousand pieces! I sent Maisons Du Monde an email asking politely what’s best to do next, which they acknowledged receiving over a week ago yet nobody has been in touch to help. Absolutely awful and will not be returning in a hurry unless somebody can fix this mess!
Reply from Maisons du Monde UK
Hello Emilie,
I am sorry that your mirror has arrived damaged.
You will be contacted by one of our customer service agents shortly.
Thank you for your patience.
Kind regards,
Taylor
I am sorry that your mirror has arrived damaged.
You will be contacted by one of our customer service agents shortly.
Thank you for your patience.
Kind regards,
Taylor
The bedside table arrived covered in mould
Avoid Maisons du Monde at all costs. My partner and I ordered two bedside tables and a gold mirror from this company. We opened one of the bedside tables to discover that it was covered in mould - a health hazard - and the mirror arrived cracked. We notified them of these problems within the 14 day free return period and sent in photos as proof. They notified us that their logistics provider would be getting in touch with us to arrange a pick up. We are STILL waiting for their logistics provider to get in contact with us almost two weeks later, despite following up multiple times via email and on the phone and contacting the logistics provider directly with our details (they claimed they would call us back). The logistics provider then tried to claim that they received no notification of a pick up request, despite multiple call centre employees contacting them. We just want our money back and the mould-infested bedside tables out of our apartment! Ultimately it is MDM's responsibility to sort this out and they have failed to do so. Avoid the pain and hassle and go for better quality furniture from another company!
Reply from Maisons du Monde UK
Hello Kimberley,
We apologise for all the inconveniences caused.
This is not the kind of service we want to provide our customers with.
Our customer service team will contact you shortly.
Thank you for your understanding.
Kind regards,
Taylor
We apologise for all the inconveniences caused.
This is not the kind of service we want to provide our customers with.
Our customer service team will contact you shortly.
Thank you for your understanding.
Kind regards,
Taylor