Maisons du Monde UK Reviews 

Doesn't deserve even 1 star. Dreadful customer service. No way of contacting them to complain. My daughter's bedside table was faulty on unboxing. The paint had chipped around the star on the drawer and 2 fixings broke whilst putting the product making it unusable. Online form does not work. When I phoned up and explained the situation I was told it would be passed on to management but nothing happened. Phoned again, exactly the same thing happened. Sent email and got a response telling me to phone... Not sure why this company is allowed to trade like this. Avoid at all costs and save yourself some stress!

I ordered two months ago a mirror and 2 bedside that supposed to arrive two weeks after the order , clearly didn’t arrive and so I start to call the customer service every week and every time they told me that in 24/48h I would received a shipment confirmation, I’ve been calling every week the customer service for a month and half to have an update , then my case has been escalate so they offer me another order for the same item.Today without any email confirmation the 2 bedside have been delivered to my neighbors , when I opened the package they were completely damaged and in very poor quality.I’m extremely disappointed with this company and the customer service , they made me waste time and money . I will never buy again from them.

Cannot get in contact after placing my order on 23rd of September,
Still waiting for my order.

Do not recommend as I am now £200 out of pocket.

Delighted with quality of table. Packaged well and delivery quite prompt. Will definitely be buying from you again.

Reliable delivery when expected and great quality and sturdy coffee table!

Trying to get a hold of customer services is awful. Phone doesn’t ring, nobody picks up emails. Second bit of furniture delivered now damaged too. Haven’t even got through to someone about the damage on the first one. They items are lovely shame they look like they have been thrown around the back of a lorry

Order no 100003769643 and paid for.
Order on 31st July 2022
NOT DELIVERED even though it shows as delivered on my account page. Tired of calling customer service who promise to help but nothing ever happens !!!!!
Don’t know what to do next, any advice ??

Delivery 3/3 n° 10000431774-A Sold and shipped by GRUPO BC FABRICS, S.L.
Never Received third part of order, waited over a month and now stated received?
Cannot get through to customer service by Phone, Email or Chat??
Customer Service gave me two numbers
020 385 946 22 DOES NOT RING
912 15 82 26 UNAVAILABLE

Delivery took slightly longer than we'd hoped, but worth the wait and it was duly hung in our cloakroom within hours of arriving 😁

Absolutely loved these pasta dishes. They are so stylish

The mirror I ordered arrived badly damaged. I cannot get through to customer services by phone. I have filled in the form on the website and have only had an automated response. How do I get it collected and a refund?
The mirror has now been collected but no response about my refund?

As so many people have said, the customer service is appalling/non-existent. I ordered a table at the end of July. It was delayed and arrived 3 weeks later, incredibly badly damaged - so bent out of shape that it was of absolutely no use whatsoever. To be fair to them, they arranged for a replacement to be sent out quite quickly, however, it took me nearly 3 months of almost constant hounding on my part for them to collect the damaged table. The table was large and I had no way of getting rid of it myself, and they constantly fobbed me off, telling me it was being sorted, when it wasn't - I have never had a customer service experience that has made me so angry - I will never order from them again!

Received a clock that I ordered and there are marks all over it Trying to contact the company to send photos, no response apart from an automated response.
Customer service is shocking, looking at the reviews now I cannot even contemplate trying to return for a refund !!!

Just hope that you don't have any issues... I ordered side tables for our bedroom, they arrived after quite a long wait of 3 weeks. Upon opening the parcels it was clear one of the side tables was very poorly constructed - clearly quality control is not their strong point.... Contacted customer service, and still no response about a replacement after more than a week. Meanwhile I have two very large cumbersome boxes blocking my entrance hall whilst I wait for them to reply. Come on, it's not that hard is it??

Estimated delivery date is past and I have had no notification of dispatch. Impossible to contact customer service - no email or chat options, and there is never a response by phone other than press this and that, but no human answers. Can someone from this company please email me!

We bought a Maison du Mond Persiennes washstand. Nice looking piece of furniture but the design of the plinth means your feet don’t go under the stand and makes for an awkward lean over the sink putting a strain on your back. Not sure it is really fit for purpose. I may try and cut away the plinth.

Order 1001043399.

So glad I ignored the negative reviews. I procured a lovely small gold leaf table with a glass top. Not charged twice. Delivery was very efficient and swift. No damage upon delivery. Entire experience was easy and good. I would recommend this company.

Sent the wrong product (1000 euros) and claimed it was the right one. The accepted it wasn’t and offered DIFFERENT COLOURED CUSHIONS!

Rejected this and no response

Update ref no 10000351597

Online order
N° 10000351597

Ref M21022652

I ordered a sideboard which arrived in a timely manner and good condition. However, it wasn't suitable and trying to return it Maisons du Monde is impossible! I requested a return 2.5 weeks ago but their logistics company, Panther, is yet to received a collection request from them. I have emailed and run numerous times - each time I am told they have sent a collection request to Panther. They are unable to tell me when it will be collected, they are unable to allow me to speak to a manager or complaints team. Meanwhile I have a massive 1.5x1m box in the middle of my living room! This is an infuriating company to deal with and I won't be purchasing from them again.

Update - I received a generic email from MdM in response to this post stating a technical issue means it’s taking longer for their courier to receive their collection requests. No mention of any timeframe to resolve. Meanwhile the massive furniture box is still in the middle of my living room (currently 3 weeks and counting!).

Have ordered multiple times from this company with no issues before. Ordered a Bathroom unit in June, it arrived in September with no signs of damage to the outer brown box. I opened the box and inside the unit was packed extremely well with both polystyrene corners and hard cardboard outer frame and no visible damage ro the inner packaging so I slid it back into the box until I was ready to fit it. On taking all of the inner packaging off today I found one side dented. I'd not removed all the packing yet - I worked from top to bottom so took pictures of the item still in polystyrene & cardboard inner to show the item was packaged damaged. Having spoken to customer service there's nothing to be done as I found out 12 days too late.
I kept the item in the inner packaging to keep it safe until our build work was done! It shouldve been complete by the time the unit arrived but was delayed. Now although I have proof it was shipped damaged there's no resolution. No individual customer approach just a bog standard answer of no. Really poor service for a regular customer!!