Major Son & Phipps Reviews 

24
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Dear Andrew , Lisa and the Team I wanted to take a moment to express my heartfelt thanks for the exceptional support and professionalism you have shown throughout my time at the property. Y... See more

Rated 5 out of 5 stars

Like most people, I've always been incredibly dubious of Estate Agents, especially when cut from the 'Sloaney Clone' mould. But the team at Major Son & Phipps are a massive breath of fresh air. Helpfu... See more

Company replied

Rated 4 out of 5 stars

I rented a property let and managed by Major Son & Phipps for two years and in that time I found them to prompt and courteous whenever I had a request or needed assistance. I would recommend their ser... See more

Company replied

Rated 5 out of 5 stars

You won't find any other estate agent who are more responsive, attentive and helpful. Their fees are clear and very reasonable, unlike so many/every other estate agents. The team always replied quickl... See more

Company replied

Company details

  1. Commercial property estate agent

Written by the company

Major Son & Phipps are an owner-managed independent Estate Agency based in the heart of Richmond Upon Thames since 1912. Providing a comprehensive sales, lettings and management service from a friendly knowledgeable team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.7

All reviews

(24)

1 review in the last 12 months

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Rated 5 out of 5 stars

The best estate agents around

You won't find any other estate agent who are more responsive, attentive and helpful. Their fees are clear and very reasonable, unlike so many/every other estate agents. The team always replied quickly to any issues we had and found efficient solutions. Having rented in London for many years and gone through many other estate agents, our experience with Major Son & Phipps is second to none! Thank you to Lisa, Kelly & Team

29 October 2020
Unprompted review
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Reply from Major Son & Phipps

What an amazing review to read; thank you so much Rupert. We very much appreciate this and it means so much to us as an independent local business.

Rated 5 out of 5 stars

Fantastic service

I am very pleased with the service provided by Major Son & Phipps. The renting process was smooth and efficient; all our queries were answered promptly, our references were collected and the Tenancy Agreement drawn up within a few days of us registering our interest in the property. I would highly recommend renting through them.

5 October 2020
Unprompted review
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Reply from Major Son & Phipps

Thank you for sharing your excellent experience Edwin, we pride ourselves on the service we provide so we are thrilled to hear this feedback.

Rated 5 out of 5 stars

Fast, efficient service, good value for money

I have recently used Major Son & Phipps to let my flat. They were quick to find tenants, even in the difficult covid-19 market. Their fixed letting fee also works out as good value for money for tenancies which last for more than a year.

30 September 2020
Unprompted review
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Reply from Major Son & Phipps

Thank you for your fantastic review Mark. It was a pleasure to work with you and to find lovely new tenants for your flat... despite the global pandemic!

Rated 5 out of 5 stars

I had a great experience with the team…

I had a great experience with the team at Major Son & Phipps especially Lisa, always very helpful and incredibly proactive. She got everything done quick and supported us throughout the whole process. She was great, super friendly and made us feel happy and comfortable the whole time !

30 September 2020
Unprompted review
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Reply from Major Son & Phipps

Thank you so much for your lovely review Melina! We will be sure to share your experience with Lisa and the rest of the team.

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