Makemytrip Reviews 1,954

I booked flight and Make my trip cancel the booking by their own without giving any reason, Now they are not responding to my call and not giving any reason. Also they are not responding to Email.

Flix bus does not provide amenities as promised and do not adhere to the time in tracking. Constant harrassment call for good feedback post ride for their pathetic service.

after sales customer support staff named Shubham, Vishal, Anchal, Sweety tiwari all of them gave false promises to call back regarding 3rd class services they are providing as the trip is still ongoing, we paid approx 90k for Ayodhya ji and nearby places in which they are providing Rs 50 worth Breakfast and worst hotel services. Advise all to stay away from MMT Booking No. NL2122225690598

I am beyond frustrated with the pathetic service provided by MakeMyTrip. If you value your money and your peace of mind, do not book with them. Use Trip.com, Booking.com, or Agoda instead—even if they are slightly more expensive, at least they are legitimate.
My experience with Booking ID NN2AHHT98562864022 has been a total disaster:
• Fake "Attempted" Contacts: They repeatedly send automated emails claiming they tried to reach me on my registered numbers ending in XXXX-3020 and XXXX-3057. This is a blatant lie. I have been monitoring my phone 24/7, and not a single call has come through.
• Endless Delay Tactics: I first reached out on March 3rd. It is now mid-March, and I am still getting the same copy-pasted "we are working on it" and "we couldn't connect" excuses.
• Zero Accountability: Despite me calling out their lies in the email thread, they continue to send the same template response from "Chandani Negi" without addressing my actual concerns or providing a real solution for my date change.
This is a scam-adjacent business model designed to exhaust the customer until they give up. Their "24/7 customer service" is a wall of bots and scripted agents who do nothing. Never again.

have been followingup since 3 days continuously on email but I have not received any update. If you guys don't have any update atleast have the courtesy to deny that you can't provide solution to my problem. Ignoring customer's complaints after taking all the money is a sign of SCAM.

Note - I was also not given Breakfast for 1st March which was supposed to be given to us. I asked the hotel receptionist to pack our breakfast the day before but he clearly denied that we don't pack breakfast. And this is the first time i have experienced it. Everytime I travel, we were given packed breakfast, if our flights are scheduled early morning.

So in total I have not been provided with 2 Lunches (24th Feb & 27th Feb) and 1 breakfast (1st March).

I want compensation / refund for all these missed meals. I have paid for them and if its not provided, I have the right to ask for refund.

Worst costumer service, they will automatically cancel your flight at the end moment and will not entertain you, scammers.

My international itinerary was cancelled on 28th of February 2026 through MMT Global PNR - CQFZSA. But till now no refund received. Can not contact customer care. Very bad experience.

It Is the worst agency to book with this company. The customer service representatives did not even pick the call to explain my situation to the airline in order for a cancellation and to request a refund.

MMT is totally fraud. Yesterday I booked one cab and driver denied to carry my luggage and he asked me to cancel my ride. I connected with customer care they assured me that you will get full refund within 24 hr. But I got 0 refund. And now no one is picking my call in call center. No email id for conversation. Big big fraud it is. It is time to big shout out that Never ever use MMT. All customers are coming in their trap once you paid.

The worst agency to book with. We are all aware of the conflict currently affecting the Middle East, yet the customer service representatives did not even attempt to explain my situation to the airline in order to request a refund.

I booked a domestic flight from Istanbul to Mardin. However, I live in Dubai, and my flight to Istanbul has been canceled. I was not the one who canceled the flight to Istanbul, so how am I supposed to fly from Istanbul to Mardin?

The only reply I have received is: “We’ll get back to you within 24 hours.” Until now, I have not received any further response.

I believe the airline I was supposed to travel with is fully aware of the conflict in the region, and its representatives should be able to make some exceptions, especially since the airline itself has canceled many flights to and from the UAE.

REALLY PATHETIC, I BEEN GETTING THE BAD CUSTOMER SATISFACTION. ,

PNR : J3EQTF

IT WAS AGREED BY AIR INDIA THAT ITS BEEN TRANSFERED RUPEE 12,048/- BUT AS PER YOU , I AM GETTING ONLY AED 247/-

IS THIS THE WAY YOU DEAL WITH PEOPLE , THE CUSTOMER CARE IS DISASTER

U DON'T CARE ABOUT THE PEOPLE ,

WHEN IT CLEARLY MENTIONED THAT ITS BEEN CANCELLED BY THE AIR-INDIA ITSELF WHICH MEANS FULL REFUND

WHY THIS HALF CUT ISSUED

Brust & painful experience.
I have booked balaji home stay at ayodhya from 19/02/26 to 21/02/26. booking id=NH75143465706806
But unfortunately I have cancelled after visiting the property due to wrong location & no any fooding arrangement.
And hotelier called on 19/02/26 & Mailed to make my trip for fully cancellation & refund full amount to customer.
But till now make my trip not refunded our money already 20 days over.
Even I have send 43 mail & daily calling to make my trip.
Only make my trip saying we refund soon.
But still zero progress.

Stay away from this indian company
They’ve charged money from my card but did not issue my ticket.

Booking ID: AN71AK3D19950336862
Route: JED – DXB
Amount: AED 623

I am currently in Makkah and this was my last money to return to Dubai. After they had charge money from me at the same time they’ve sent me this email

I have very bad experience with MMT . I am booking flight ticket . If flight is cancelled they are not refunding the amount. Very Bad

I'm extremely disappointed and frustrated with MakeMyTrip's service. Despite being a loyal customer for 15 years, my recent experience with them has been a nightmare. My flight was cancelled, and I'm struggling to get a refund. The customer support is unresponsive, and the IVR system is forcing me to navigate through unnecessary options without any resolution.

I've tried contacting them multiple times, but no one is willing to help. It's clear that they're prioritizing profits over customer satisfaction. I'm extremely dissatisfied with their service and strongly advise others to avoid booking with them.

Here's a review you can use:

"WARNING: Avoid MakeMyTrip at all costs! They are now big scam. Flight cancellation, no refund, and no support. -5/5 stars. Worst experience in 15 years of using their services.

My experience with MakeMyTrip has been extremely frustrating. Services during the trip were not as per the booking confirmation, and despite continuous follow-ups for more than 10 days, the company has failed to provide a proper resolution. Instead of addressing the issue, they keep delaying with standard responses. This kind of negligence and lack of accountability is unacceptable. I am now compelled to escalate the matter to consumer authorities for compensation and action against deficiency in service. They are Cheaters

I had booked flight tickets via this company from Air Canada which got cancelled by airline

First, there customer care line doesn’t get connected to operator, I reached via instagram to ask for update for refund. They keep saying they are awaiting airline confirmation for refund however when I contacted Air Canada , they immediately sent refund confirmations and receipts

Despite providing the receipts, I have no update for the refund

This seems like a scam and DED complaint has been registered from my side

Be careful while booking through this website

My Dubai to Auckland booking was cancelled, and the support from Makemytrip experience was extremely disappointing. There is no proper email support only expensive IDD calls. The travel insurance team has never responded, and no real assistance was provided. Instead, customers are asked to deal with the issue themselves. Customer service is very poor. In the end, you may spend more than double what you saved just trying to get a refund. It feels like a trap, so please be careful before booking.

I cancelled my train ticket on 7 March through the MakeMyTrip app. Initially, the refund status showed that the amount would be credited by 11 March. However, now the refund date has been extended again and I have still not received the refund.Very bad service no response nothing this is totally disappoint

Fraud company
Waiting fir more than 15 min on call no one is answering
Booked my ticket for 2k aed they didn't refund after cancellation from their airline 0507678498 call me