Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smoot... See more
Company replied
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See what reviewers are saying
Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondal... See more
I bought a very nice bike with mammoth bikes and it was the best experience ever with an online shopping! I discovered them through web advertising and I clearly don't regret! They always answered... See more
Company replied
Excellent shopping experience. Bought bike online and got great help & support by customer service, Mike & Maggie. Bikes were shipped to Mammoth Bikes Barcelona, where they were assembled so I can... See more
Company details
About Mammoth Bikes
Written by the company
Mammoth nació como una pequeña tienda de barrio hace casi 30 años. En el año 2017, entró a formar parte del Grupo Barrabes, hoy es referente y líder europeo en venta online y offline de material de ciclismo.
En 2018 aprovechando el know-how de Grupo Barrabes, como uno de los primeros e-commerce españoles, lanzamos nuestra renovada web. Hoy realizamos centenares de miles de envíos al año a más de 80 países diferentes.
También contamos con más de 15 puntos de venta físicos y talleres repartidos en toda España y 2 almacenes logísticos.
Tenemos las mejores marcas de bicicletas Specialized, Cube, Brompton, Giant y Scott y muchas más. Todos los accesorios para tu bicicleta.
Contact info
Edificio Barrabes. Ctra. Francia s/n , 22440, Benasque, Spain
- 974 55 20 31
- atencioncliente@mammothbikes.com
- www.mammothbikes.com
4.3
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very slow delivery and drop-shipping suspicion
When buying goods in this store it is worth paying attention to the delivery time (although they do not specify them). The store works not only with its own goods, but also with the goods of third parties (dropshipping or marketplace - I don't know), but the support says that they have to wait for the delivery of goods from another store (or from partners) to deliver the goods.
4 July 2025
Unprompted review
Reply from Mammoth Bikes
We are sorry for your discomfort and the delay in shipping but we are neither dropshipping nor marketplace
Warranty claim solved by their friendly service
Bought a front light which stopped working after a few months. Their support was a bit difficult to reach for me first but took care of the broken light and refunded me.
5 June 2025
Unprompted review
Reply from Mammoth Bikes
Hi Moritz. Thanks for taking the time to review our online shop. We're sorry to hear you've had a problem with your Mammoth Bikes purchase. Unfortunately we haven't received any emails from you in our customer service center, but don't worry our team will be in contact with you shortly to handle your claim.
Great and professional staff and quality products
They almost always have what I am. Looking for, good quality and q up xk deliveries! And best of all, the staff are very knowledgeable and friendly. They give advice and five professional answers to my questions m
1 June 2025
Don't buy here!
Don't buy here!
Order placed on 22.04.2025 with estimated delivery from 28.04.2025 to latest 01.05.2025. On 28, bicycle has not been sent yet, so I contacted customer service and they replied that bike will be send in next days. After another week, bike still was not sent so I contacted them again. They finally sent it but till now did not receive it.
If I knew I would never buy from shop that lies to customer. First lie about estimated delivery, then second lie from customer service!
Shipping from China would be faster in my case. Worst experience since a very long time. Think twice before buying here!
17 May 2025
Unprompted review
Reply from Mammoth Bikes
Hi Cristoph. Thanks for taking the time to evaluate our online shop. We are sorry to hear you're not satisfied with the experience. Your bike is currently in transit and should be delivered in a couple more days. We apologize for the delay and are working to have the order delivered as soon as possible.
Very long processing time
Fatal experience, very long lead time in return of which the shop offers nothing but asks for patience. I do not recommend.
2 May 2025
Unprompted review
Reply from Mammoth Bikes
Hi Robert. We're sorry if there was a delay in shipping your order. We work to ship all orders as quickly as possible and deliver them on time, but sometimes delays occur.
Don't buy here
Ordered April 25 with latest delivery of May 5. I asked about the status May 1st, reply said it will be shipped next day. But that didn't happen and it's now 12 May and no shipment. And they are not even replying.
Don't buy here!
12 May 2025
Unprompted review
Reply from Mammoth Bikes
Hi Martin. We apologize if there was a delay in shipping your order. If you contact our customer service department with your order number they will be happy to give you more information.
Ordered & paid for a bike on the 13th…
Ordered & paid for a bike on the 13th of April
They promised to send it between the 22nd and thr 29th of April
Just received an answer on my email with the question where the bike is
that it can take approximately another 2 to 3 weeks that the bike will be transported……
I am really disappointed
5 May 2025
Unprompted review
Reply from Mammoth Bikes
Hi Wim. Thank you for taking the time to evaluate our website. We are sorry to hear you're not satisfied with the service. Please note that delivery times are estimates only and not guaranteed. Unfortunately delays due occur at times, please accept our apologies for the inconvenience.
Unacceptable shipping delay
The bike was purchased and paid for on April 16, 2025, and has not been shipped as of today, April 29, 2025.
Estimated delivery by store: April 22-25, 2025.
29 April 2025
Unprompted review
Reply from Mammoth Bikes
Hi Max. Thanks for taking the time to evaluate our website. As indicated at checkout, delivery times are estimated only and can change due to a variety of factors.
Very poorly handled order
This was the 3rd time the return/exchange option on the site does not work, it generated error.
Contacted support, I specifically told them I need an exchange, they told me to send the product back then they will send the replacement.
After 3 weeks I see the money returned to my account so no exchange was made.
They completely wasted my time with their chaotic and broken process.
25 April 2025
Unprompted review
Reply from Mammoth Bikes
Hi. Thanks for reviewing our site. We're sorry to hear you're not satisfied with the experience. We apologize for the confusion with your return. You can also make order if you are still interested in the item.
Best delivery fast and perfect
6 April 2025
NO stock items
They sell products that DONT have in stock. It may take a month to get your order as they wait for the items from suppliers.
7 April 2025
Unprompted review
Reply from Mammoth Bikes
Hi John. Thanks for taking the time to evaluate our website. We are sorry to hear you're not satisfied with the experience. The items we sell are in our stock and are available within the estimated delivery window clearly shown on our website, though it may be the case that we have to back order a certain item from a supplier in order to fulfill an order due to a defect or stock error. These things happend from time to time, unfortunately.
Smooth return process, slightly slow delivery
Mammoth Bikes handled the return of a faulty product very well. The process for exchange product was a bit rigid, but it also was worked out in the end. Deliveries took slightly longer compared to competitors.
31 March 2025
Unprompted review
good experience
Only one experience so far, but very good. Good price, fast shipping. Satisfied.
3 March 2025
Everithing was great!!!
6 February 2025
Thule Epos 3
Found a great towbar bike rack on sale and they delivered without any issues to portugal!
31 January 2025
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