Mammoth Bikes Reviews 

9,453
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smoot... See more

Company replied

Rated 5 out of 5 stars

Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondal... See more

Rated 5 out of 5 stars

I bought a very nice bike with mammoth bikes and it was the best experience ever with an online shopping! I discovered them through web advertising and I clearly don't regret! They always answered... See more

Company replied

Rated 5 out of 5 stars

Excellent shopping experience. Bought bike online and got great help & support by customer service, Mike & Maggie. Bikes were shipped to Mammoth Bikes Barcelona, where they were assembled so I can... See more

Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Bike accessories store

About Mammoth Bikes

Written by the company

Logo Mammoth

Mammoth nació como una pequeña tienda de barrio hace casi 30 años. En el año 2017, entró a formar parte del Grupo Barrabes, hoy es referente y líder europeo en venta online y offline de material de ciclismo.

En 2018 aprovechando el know-how de Grupo Barrabes, como uno de los primeros e-commerce españoles, lanzamos nuestra renovada web. Hoy realizamos centenares de miles de envíos al año a más de 80 países diferentes.

También contamos con más de 15 puntos de venta físicos y talleres repartidos en toda España y 2 almacenes logísticos.

Tenemos las mejores marcas de bicicletas Specialized, Cube, Brompton, Giant y Scott y muchas más. Todos los accesorios para tu bicicleta.

Visita Mammothbikes.com

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(9,453)

332 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality tools, good service

Tools were as I expected, nice quality and reasonable price from Mammoth. Only small downside was delivery was a little slower than I expected, but I'm very happy with my purchase!

6 August 2024
Rated 5 out of 5 stars

My experience was excelent

My experience was excelent. At first I was afraid to buy a bike online. This was my sixth mtb bike, but I bought it online for the first time. The support was great in answering my inicial questions, the price was excellent and so I decided to move forward. Everything went well from the beginning, the order was shipped quickly, around 1 week. To my surprise, the bike came fully assembled, I just had to adjust the handlebar and the air pressure in the fork and suspension. I loved it, I recommend it and I will continue to buy from this store.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

TOP dealer

TOP dealer.
Great costumer service, good prices, quick delivery.
I highly recommend Mammoth Bikes store.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

No bike and no money

Ordered a bike.
They gave a window in time.
The bike was a present, asked several times about it, told that would take up to 10-15 days to arrive.
Asked for a refund.
And now i dont have any bike and no money.

14 May 2024
Unprompted review
Rated 5 out of 5 stars

Topstone 2

Detailed instruction, fast delivery (arrived to Hungary in 2 weeks), well packed bycicle. I am highly satisfied!
Thank you guys!

9 May 2024
Unprompted review
Rated 1 out of 5 stars

I do not recommend that store

I do not recommend that store. Transport company lost my bike, and the store is not willing to return my money until they solve the problem with them and got info that it can take a couple of weeks 🤯. So at the moment neither do I have a bike for my son nor my money… so disappointed!

20 May 2024
Unprompted review
Mammoth Bikes logo

Reply from Mammoth Bikes

Hi, Malgorzata. Thanks for taking the time to review our site. We're sorry to hear you're not satisfied with the experience, but as explained by our customer service team, we must allow time for the transport company to locate the bike before we can accept your claim. We are working to have this done as quickly as possible, but please understand this is standard practice for a lost merchandise claim. We apologize for the inconvenience.

Rated 5 out of 5 stars

Excellent Customer Service

Even with my broken Spanish, the entire staff have always been very patient, helpful, knowledgable, and professional. Will definitely continue returing to this location for all my future cycling needs.

28 April 2024
Rated 5 out of 5 stars

Small set back, but solved and happy,

We had a bit of a nightmare with the transaction. When you send funds, yeah the banks like to take a bit off the top. We had a wee standoff over 10EU! I did a big follow up, emails, back and forth..in the end it was corrected and product shipped from their side. Product was very affordable, and was as described. Communications once payment was submitted were flawless. Safe company to do business with and one I will use again.

5 May 2024
Rated 5 out of 5 stars

Good prices

Good prices, fast shipping to Portugal.
It's a shame there is no free shipping above certain values. But overall good website and stores to shop.

30 April 2024
Rated 1 out of 5 stars

Bad experience

Ok, the bike was 400€ cheaper than in our country, but it's a gamble to buy a bike without seeing it before. The website says "Some components and/or specifications may undergo changes by the manufacturer without prior notice"... but I was shocked that they replaced the !whole set! Deore M6100 with a noname low quality derailleur!. Second thing - the bike frame was scratched in one place! Sorry but never again. Be careful if you are buying a bike remotely.

5 April 2024
Unprompted review
Mammoth Bikes logo

Reply from Mammoth Bikes

Hi. Thanks for taking the time to evaluate our site. We are sorry to hear you are not satisfied with the experience. Unfortunately, if you do not provide us with details of your order or contact information, we can neither verify the validity of your claim, nor can we offer a solution.

Rated 5 out of 5 stars

Cannondale Topstone 2

Highly recommend online web shop ! No problem with delivery to Poland. I got my bike delivered within 1 week. Everything went smoothly.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

En ingles: getting the bikes

En ingles:
We bought our bikes on the internet and had them sent to Mammot Bikes in Cordoba.
When we should get them, they were asembled and ready to ride. The salesman told us a lot about how to use the bike (electric), and helped us, getting the two bikes in our car.
We were very happy with the help from the shop.

22 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look