MandM Reviews 115,233

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 17,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the competitive pricing, often highlighting significant savings. Many people appreciate the efficient service, with orders frequently arriving quickly and as described, making the overall purchasing process smooth and easy. However, some people were dissatisfied with aspects of their order and delivery. A few customers reported issues with lost parcels, delayed deliveries, or receiving incorrect items. There were also mentions of difficulties with customer service when trying to resolve these order-related problems, with some feeling that communication was lacking or that resolutions were not satisfactory.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product. Customers frequently praise the excellent quality of... See more

Price

Customers had positive experiences with price, consistently finding competitive and affordable prices on... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of products, often... See more

Order

Consumers have mixed experiences with orders. Many praise the ease of ordering, quick delivery, and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cant fault the trainers, or price and shipping is ok. Would be better if shipping was quicker or cheaper but thats not necessiarly m&m costings

Rated 5 out of 5 stars

MandM, Great service & Fast delivery. Orded 28th april and arrived 1st may . Good choice of sketchers sandles, got myself 4 different pairs all at a great price. Highly recomend Excellent A*****

Rated 5 out of 5 stars

Easy to use site with great communication. You have a great selection to choose from and actually had stock in that you were advertising! So good that I bought another pair a week later.. would defi... See more

Rated 5 out of 5 stars

M and M always offer branded goods at very competitive prices. I bought some trainers and jogging bottoms for myself and some gifts for my family. The parcel arrived quickly and the quality of the pro... See more


Company details

  1. #333 of 622 best companies in Clothing Shop
  2. #61 of 83 best companies in Children's clothes shop
  3. #6 of 10 best companies in Discount shop
  4. #150 of 241 best companies in Men's clothes shop
  5. #86 of 153 best companies in Sportswear Shop
  6. #134 of 257 best companies in Ladies' clothes shop

Written by the company

MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.

Unlimited Delivery at MandM

Written by the company

Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115K reviews

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Rated 1 out of 5 stars

I have ordered an item from Trustpiolt…

I have ordered an item from Trustpiolt and a delivery day has been arranged on 07/05/2026, I waited for the delivery but they didn’t arrive and told me that they had delivered the item to my neighbour but they didn’t mention which neighbour and til now I haven’t received my package

7 May 2026
MandM logo

Reply from MandM

I apologise for the inconvenience caused by your delivery.

I have sent you an email now so we can look into this further for you.

Rated 5 out of 5 stars

excellent

great selection of clothes and trainers very good quality made and the price is very low they keep you informed of your package up into the delivery day 5* service

9 May 2026
Rated 5 out of 5 stars

Excellent company to purchase from

Excellent company to purchase from! Wide range of clothes to choose from with the best prices. Pay a yearly subscription for postage which is an excellent idea so not to constantly being charged for postage… highly recommend!!! Receive parcels within 3/4 days. Thank you 🤩

9 May 2026
Rated 5 out of 5 stars

A very simple process.

A very simple process.
Look at items your interested in. Get the size and colour required. Order job done.
It's really that easy which I like.
The prices help too. 😊

1 May 2026
Rated 5 out of 5 stars

Very comfortable Skechers trainers

Very comfortable Skechers trainers. My third pair. Much cheaper from MandM from where I previously bought them even with the postage charge. Arrived very quickly. Will definitely order from here again

28 April 2026
Rated 3 out of 5 stars

They charge for you to return items

They charge for you to return items. Meaning you paid for delivery both ways. Ordered some sketchers which were far too big. No warning that they may come up bigger. Checked the reviews on the site after and it was clearly a common issue.

7 May 2026
Unprompted review

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