Cant fault the trainers, or price and shipping is ok. Would be better if shipping was quicker or cheaper but thats not necessiarly m&m costings
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Company details
- #333 of 622 best companies in Clothing Shop
- #61 of 83 best companies in Children's clothes shop
- #6 of 10 best companies in Discount shop
- #150 of 241 best companies in Men's clothes shop
- #86 of 153 best companies in Sportswear Shop
- #134 of 257 best companies in Ladies' clothes shop
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Unlimited Delivery at MandM
Written by the company
- Get Express delivery and exclusive Offer Alerts for one whole year from only £9.99!
- Can’t wait to get your hands on your favorite brands at unbeatable prices? Join thousands of happy customers today and become an Unlimited member! Enjoy Unlimited Standard and Unlimited Express Delivery on every order you place.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customerservices@mandmdirect.com
- www.mandmdirect.com
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I placed an order but unfortunately was…
I placed an order but unfortunately was too big.Easy to return and refund didn’t take long.
Great choice and fab prices.
Great communications
Website was easy to navigate and great communications throughout the delivery process - items delivered warp speed!!
They were delivered very quickly and…sketchers sandals
They were delivered very quickly and got what I asked for and they were cheaper than from the shops only thing wrong was £4.99 was a bit steep for delivery which then puts them close to shop prices
May use AI-assist with repliesRead more
I have ordered an item from Trustpiolt…
I have ordered an item from Trustpiolt and a delivery day has been arranged on 07/05/2026, I waited for the delivery but they didn’t arrive and told me that they had delivered the item to my neighbour but they didn’t mention which neighbour and til now I haven’t received my package

Reply from MandM
already told you once
We xan always get a good price and…
We can always get a good price and sometimes find a,bargain on m&m .
Very happy with purchase
Very happy with purchase, value for money & delivery was on time..
excellent
great selection of clothes and trainers very good quality made and the price is very low they keep you informed of your package up into the delivery day 5* service
Pleased with purchase quality and price…
Pleased with purchase quality and price also quick and smooth delivery
good quality as all ways fast delivery…
good quality as all ways fast delivery 10 out of 10 as stanard
Excellent company to purchase from
Excellent company to purchase from! Wide range of clothes to choose from with the best prices. Pay a yearly subscription for postage which is an excellent idea so not to constantly being charged for postage… highly recommend!!! Receive parcels within 3/4 days. Thank you 🤩
A very simple process.
A very simple process.
Look at items your interested in. Get the size and colour required. Order job done.
It's really that easy which I like.
The prices help too. 😊
Very comfortable Skechers trainers
Very comfortable Skechers trainers. My third pair. Much cheaper from MandM from where I previously bought them even with the postage charge. Arrived very quickly. Will definitely order from here again
They charge for you to return items
They charge for you to return items. Meaning you paid for delivery both ways. Ordered some sketchers which were far too big. No warning that they may come up bigger. Checked the reviews on the site after and it was clearly a common issue.
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