M&S Energy Reviews 3,858

My wife Contacted re the Energy Bill Support Scheme. I wanted to keep my D/D payments the same rather than at the reduced rate. Spoke to Sophie who was so helpful and fully explained the process and how the discount would be applied to my account. She amended my monthly payments back to the original amount while talking to me and confirmed by email everything was completed.
First class service as always.

Always helpful and friendly Sophie who I spoke to was so nice and explained it all to me.

Excellent service from this company.
Easy to contact and very helpful staff.
Highly recommend.
Printable bills with full details each billing period.

I have had a really very good telephone conversation with Zara at msenergy. I recently moved house and finding meter readings was so very difficult. The house I have moved into has a smart meter and I did not know where the gas and electric meters were.
But the smart meter was always on but when my account came through by email it did not show the gas reading. I telephoned today and Zara answered and managed to connect the smart meter to the gas.
Absolutely brilliant and extremely patient with me a dinosaur in technology. Brilliant service. Thank you.

Excellent customer service by Sophie - easily able to obtain some of my credit balance

I noticed a discrepancy on my statement and rang to discus the issue. I spoke to Maddie who swiftly resolve the matter. Many thanks for her professionalism, knowledge and cheerfulness. As always fantastic Customer Service. Definitely worthy of more than 5 stars !! Highly recommended. Many thanks x

Aimee at octopus is a absolute diamond, she is a massive credit to the company and went out of here way to help me resolve my issues with previous supplier. She kept me up to date and also really sympathised and showed she cared, really hands on at such a worrying time. Thank you so much and hope your employer knows what a credit to the company you are.

Easy and managable transfer to very clear tariffs before and after.

After my Smart Meters were installed in April 2022, there was a problem with them not sending the readings to M&S Energy. I contacted them and was helped by Zara, who took great care to look into this matter and arranged for engineers to call back to inspect the Meters. It has taken a little while to get this sorted but Zara took ownership of the issue and has contacted me on a regular basis with an update.
It is very rare to get such great Customer Service and is very much appreciated. Highly recommended.

I have found Zara to be very helpful with excellent listening skills, Just would like to say a big thank you to Zara.

At M&S request I had a smart meter fitted on April 13th. Todate 22/08 22 said meter does not work. In spite of 7 emails, endless telephone calls, during which I am assured my problem is being attended to, that my complaint has been registered etc, the meter still does not work. In exasperation I asked for it to be removed to be told once it is installed, it cannot be taken out.

I contacted originally to amend my monthly payment to an affordable level. Liam explained how the amount is set and the impact of amending the levels before he made the change for me. Liam also helped me to switch another gas account to M&S Energy/Octopus so that I can save on my current monthly charges on British Gas.
Liam was friendly, patient and knowledgeable. I felt that he explained all the details at every stage. He displayed the kind of customer service and efficiency that has ensured my continued loyalty and recommendations to friends and family.

The new fitted gas smart meter was not displaying the usage. Phoned on 5th August and spoke to a young lady named Zara who advised after all the security checks and going through the meter checks stated that it was sleep. Went step by step so I could advise the usage reading. I was then advised that I will be contacted by an engineer so the meter can be conditioned. Zara was very professional and toke the time to sure I was both happy with the checking of the meter and the outcome.

Manager Liam was fantastic, he sorted the final bill, explained what will happen and started the take over from another company for my energy and within 3 minutes an email from my present supplier to say it had begun. Faultless and so easy can’t recommend enough

Always helpful if I have a problem and they always get back to me, a lot better than other suppliers.

Easy website to use and up to date information.

I recently moved house I was with Octopus for years, so decided to change to them when I moved Zara sorted everything for me was so helpful the new house had card meters which I don’t like so spoke to Zara and asked her if they could swap our meters, she sorted it all out, was very efficient and helpful can’t recommend enough. Thank you.

Our emergency call out was dealt with such speed and efficiency. Very impressed with the help given. So grateful.