Mangooutlet Reviews 

Not only do I have to pay for return but customer service is non existent chat service is so poor. When I call the international number in Spain it says there is a national holiday which there isn’t. I will be complaining via citizens advice and trading standards and all social
Media platforms don’t shop here I never will again you have been warned!!

my parcel is not at the delivery punt I m trying contact with outlet mango no answer at all . None returned

Where do I start..hhmm. I’m sorry but is a long winded one but needs to be told.
It was my first time ordering from Mango Outlet online, and I’ve been let down big time! I first shopped in one of their stores over 20 yrs ago. My first experience was bad, when my 2 sisters & I shopped at Mango during Christmas sales. After few weeks, my big sis & I noticed the quality of the products were poor after 1-2 wears & with washing. So we decided not to buy from Mango again. In May 2024, my younger sis bought me a beautiful green dress from Mango Outlet. I loved the dress and decided to buy another colour in black. This was my first purchase with Mango Outlet online. After few days I noticed the dress was faulty and had a big hole at the bottom. I informed customer service with photos and was told I will get a replacement. After 2 weeks I realised there was no replacement but got a refund. That was lie #1. I begged them to try and locate the dress from their warehouse & stores, but was informed they were completely sold out. They said it’s an old stock from last year season. I was upset because I wanted to wear for my B’day. Few days later, I received an email that they have more stock in their Oxford Circus branch. It was evident they lied to me and told me it was completely sold out. That was lie #2. My sis told me they no longer have an outlet in Oxford Circus. That’s lie #3, but they were persistent and kept telling me to go and buy from the store. I also noticed the price has changed from £33 to £103! 😳. I asked if I can buy it again for £33, because I refused to pay triple the price. They said they will ask their head office. I waited patiently for their response. So I tried to return the faulty dress and asked for return label. I was emailed a an address in Miami (USA), with postages costing £32, which I refused to pay. I came home and emailed customer service again and was given similar address with no post code/zip code. Post office said the address shows not registered. That’s lie #4. I emailed for the 3rd time and eventually got help from Mango staff (not Outlet). I became frustrated and asked for compensation. They had the audacity to offer me only 10%, which is only £3. I rejected the offer and asked details of head office or management. They informed me they will put in a request to buy the dress for £33 and also to be compensated. I chased them every 1-2 weeks for an update and was told they are still waiting for a response from Head office. This was over two months ago, still zero response.
Two weeks ago my younger sis told me the dress was back in stock with my size at £33. We both made a purchased and bought the dress again at the same time. My sister received her parcel two days before mine. Evri sent me a notification on 22/10/24 about my parcel and realised it was delivered to the wrong address. I informed them straight away. Evri told me to contact the supplier.
Today 26/10/24, I spoke with Austin from Mango Outlet, customer service. He was not helpful and his attitude stinks! I stressed that I have not received my parcel because it was sent to the wrong address. He was not apologetic and seemed unbothered. His response was “Next time go buy from the store and not online”. I assured him I will not be buying from Mango again. I also explained that my previous experience was bad and still have not been resolved. His response was “you seem to be taking this personally”. I replied “yes I am because it’s my money, my dress and my time wasted! He confirmed that an email was sent to me about my compensation. I asked him for receipts (proof) and he lied and told me his colleague received an email and not me. That’s was lie #5. I asked again for receipts and he lied again. His attitude got me infuriated so I yelled at him. I asked again for receipts and lied and told me it’s not an email it’s a documentation his colleague made on their system. That was lie #6. I got fed up and said what is happening regarding my missing dress. His reply was if the dress is in stock I will get a replacement, and if not I will get a refund. I immediately checked online and saw availability at a reduced price of £33. So I asked for a refund so I can repurchased the dress. He told me he has already made a replacement. I asked him when did he do that. He told me he mentioned to me in our previous conversation. I said that’s not true because never spoke about replacement until I asked about my order. I asked for a refund which he refused. He told me his system would not allow. I told him I’m not happy with the experience and wants a full refund. I mentioned that I have the right to request for a refund. I went further to state that if an order has not been dispatched it can be cancelled. He said not with Mango system. This guy thinks I’m stupid! I’ve worked in retail dept store like Harvey Nichols and Harrods in my 20’s. Evidently, he did not want to give me back money. Kmt smh

They send out RIPPED clothes! This happened the second time to me in a span of two weeks, should’ve learnt my lesson and not order again. Absolutely horrific, 120 euro for two blazers for them to come with missing buttons and ripped. Please don’t order from them, absolute waste of money for such horrific quality. If I could give this zero stars, I would

If I could give zero stars I would have.The worst customer service EVER! It makes it a nearly scammer website. They took my money didn't confirm the order, didn't send anything and didn't give back the money. When contacting the customer service about the problem they' ve told me to contact my bank. And when I did, the bank told me that it's the customer service that have to fix the problem. Then I' ve tried recontacting mangooutlet.com customer service, they didn't even bother answering my e-mails. So in one word: SCAMMERS.

At first, when I saw the review I freaked out. But I didn't think twice and went through with the purchase. I received my order within two days and I didn't pay a cent for fast shipping.
I'm obsessed with everything I bought and will be ordering more.
Thank you, Mango Outlet.

Customer service not professional. No response when doing a reclamation. It will be my last time i order from this shop

I ordered clothes from Mango Outlet, but received someone else’s products instead. I immediately contacted customer service, and they instructed me to return the incorrect items at my own expense, promising to refund the shipping costs and send my correct order.
I followed their instructions, paid 30 euros for shipping,from estonia to barcelona and sent the tracking information as requested.
Since then, I’ve received no refund and no correct order. Worse, customer service stopped responding, and now their email inbox is full, making it impossible to reach them. This feels like a deliberate tactic to avoid resolving the issue.

I’m left out of pocket with no product and no communication. I expected much better from Mango. This has been a frustrating and disappointing experience.

Update: After 2 weeks of silence, I received a refund and shipment cost but was not offered the chance to send my original orders Anyway, got my money back. It is something.

Customer service have no idea what they doing.
Not received a refund for a part of return.
No one can offer any advice or solution.
Sadly will never shop again

i am honestly satisfied with what i got, even though i freaked out when i came online and read the reviews after i got a email the package was delivered but i didn’t see it😅, apparently i was out so it was left at the post office.
i love them thank you and sorry for the misunderstanding.

Terrible quality of items, wrong size in one of them, another one was flawed with a broken zip. In the end out of 6 items I kept one. I did not realise I had to pay to return the items; Mango would not take returns in store… so in the end I payed extra £8 to return.
Not happy, last time I order form mango outlet..

Avoid Mangooutlet.com!
I returned two items from my order using PostNord, but my package was sent back to me. Despite following Mango’s return policy and paying over 200 SEK for return shipping, I received no support. Mango customer service stated they don’t cover returns for Mango Outlet and advised me to contact the transport company to file a claim. Very disappointed with their service and lack of accountability.

Was sceptical using this site and I read the reviews on here after I made an order before I did!
So I was really paranoid!
BUT.. my experience has been fine and iv order 5 times now for my holiday that’s coming up!
Clothes ARE genuine and the sizing comes up how Zara does, it’s touch and go so if you know Zara then use it as a reference to mango. Always check your sizing because things ( like other company’s) will come up different!

The outlet has great stuff and the discounts are unreal honestly, I am very happy with everything iv found and got so far.

I made orders and was concerned my orders weren’t coming onto my email so I check spam and they were there.
Customer service was good and they were helpful as I contacted them for a tracking number beforehand.

For me they used EVRI and you will get the tracking once evri has got it.
My orders have taken no more than 5 days to arrive .

Everything iv ordered ( for my girls as well) has been fine and I think it’s going to be addictive now as I absolutely love mango and finding an outlet has been a god send for me.

I can only write how my experience has been so far which is a complete opposite to a lot of negatives on here.

As long as it continues I will always be a returning customer.

I returned several items - I paid for shipping, but okay. One item I marked as an "exchange" on multiple information sheets. Mango refunded the item instead of exchanging, so I had to go online and instead reorder the new size and repay for shipping. I reached out to customer service to explain their error, and they claimed it was out of stock when they went to exchange...it never went out of stock online. I explained to them the easy fix on their part given that I had to reach out to them, that the item was always available online, and can they please return the shipping cost of the newly purchased item that should have been an exchange, especially since I paid shipping to return the items to them in the first place. They refused on this small thing, and it makes me never want to order from them again. I do like their products, but this was silliness.

I will never buy anything from the mango outlet store. I have to pay for returning the items which do not fit. And it costs £20! It is insane and unfair!!

You literally get no customer service who only replies like a robot and not to your specific question. One of the item in my order has defects (the decorative chain is falling off) and the measures provide on the website misled me chose a wrong size (size M shows 72cm in waist but size M I received have 90cm in waist!!!). As a consumer, I am the one to bear the delivery cost for the mistakes Mango did??? They do not even offer free return to the store!! How ridiculous this is

Also to mention that after submitting the form online, you'll never be able to reply to Mango customer service emails because their inbox is full, causing your emails to be undeliverable!!!! What a strategy??

Terrible customer service. No tracking functionality provided for the returns, generic responses, and on top of it, you have to pay the return costs (mentioned on the page) which is very cheap move.

I order stuff from Mangooutlet (Italy) several time (in total more than 1,100 Euro) in a year. It seemed fine until I need to return some clothes (around 200 Euro). Numero d'ordine UCFLVO
Tracking code from Posteitaliene: RA00020623978
La spedizione è stata consegnata in data 31-05-2024 16:43

Their return process seems reckless so I emailed their customer service before return to make sure that I do things right. I followed all instructions they suggested. I also used Mango's preprinted label so everything should have worked out with the right address and barcode. I payed the freight (10 EUR ) myself which is ok but I did not heard from them after my parcel reach them(according to the post office update in person that It was delivered more than a week). I tried to follow up but all the responses I get from Mango are that I need to sort things out myself with the shipper (the post) even the posted comfirm that they have delivered it to Mangooutlet return center in Milan. Do expect no money return from them. Their refund from them is not quite reliable, they will keep telling you that they do not get any return. Please also add more insurance for your return.

I would better spend money somewhere else online e.g. via Zalando or other websites that acknowledge you return the moment the post staff scan you parcel.

Update on 10 June:after 12 days that the parcel was delivered to them(according to the post office record) I got an email from Mango that they get the shipment (after Mango previously replied me that my return was not delivered to them and that I have to sort it out myself (I ran to the post office multiple times and was on called and documents process with the post office on lost shipment that the post staff confirmed that it was delivered)): here is a translation (from original Italian)
Your return is in transitThe courier has already received your UCFLVO order and will shortly send it to our central warehouse. You will receive your refund once the following steps have been completed: Shipping of the package to the warehouse in Spain - Up to 7 working days
· Review of returned items - Up to 48 hours
· Refund confirmation via email Thank you for your attention

I was promised help with my parcel which I wanted to return but was automatically returned. I used Mango's preprinted label so everything should have worked out. I payed the freight (20 EUR) myself which is fine but I don't want to pay the same amount again. Now all the responses I get from Mango are that I need to sort things out myself with the shipper and I'm completely left alone. Don't order from there!

This company will not give you a refund. They request your bank routing number and account information for a refund, even when you used a different form of payment. They will not pay postage, even when the return is no fault of the customer. I paid the postage to return the item
which has been received by the company, and they still will not give me a refund, Awful customer service.