Mangooutlet Reviews 

Terrible service!!! The phone number they provide just go to nowhere. You cannot find anyone to talk and solve problem. Messaged Customer service 3 times, wait for 7-10 days then got irresponsible answer. They didn't remove ink tag before delivery and ask me to come to nearest store. I don't know if they have any store in WA! That's their job to remove ink tag before delivery not mine to find a store to remove it!!!

All clothing that I purchased was very poor quality. I wouldn't wear any of it. Customer service is non-existent. No one will help. And, I had to pay for the return shipping! Very disappointing retailer.

🚨🚨🚨 ATTENTION PAS DE BOUTIQUE EN FRANCE🚨🚨🚨 donc les retours se font par la poste et sont PAYANTS !!!!

Scam company. Sent my items back for a refund a month ago, and was ignored on the contact mango outlet email. For a whole month.

The way you can get your money back? I finally contacted contact mango and they gave me my refund on the same day. They will attempt to reply to you on the mangooutlet email, but make sure you send your email response to both mango outlet email and mango email.

Ridiculous company

I paid a 20 pound return fee when returning a few products I bought from the Mango outlet. I don't think I will shop again. It was a very bad experience.

Normally I have a great experience however this time has been an utter disaster! I received my order last Friday (13th of Dec) and the shoes I received were completely different to the ones I ordered. I spoke to a very unhelpful live chat team member (Bruno) who informed me I need to pay to have the shoes delivered back to Mango and upon confirmation they were the wrong shoes I would receive a refund for the delivery costs along with the correct order sent to me! I requested a courier be organized my Mango and that I was happy to send a pic of the shoes along with someone else’s order from who had been included in mine! Bruno then pawned me off on another unhelpful member of staff (Jose D) who proceeded to copy and paste the same response to me over and over again.
I sent the shoe back at my own cost on Monday and sent a email complaint however have never received a response. I have since followed up again today as the wrong order has been received by Mango. After speaking to another team member on Live chat (Daniela) I have now been informed that I potentially have to wait a month to be reimbursed for the return delivery costs which was not my fault in the first place and what’s more infuriating is the shoes I had ordered and paid for are no longer in stock!
So I am currently out a pair of shoes I have paid for and a delivery cost. Very angry customer!!

SCAM!!!

AVOID! THEY STEAL YOUR MONEY!

POOR CUSTOMER SERVICE!!

WASTE OF ALMOST £60!

Worst customer service and poor chat service. Still not resolved order nearly 3 weeks and no veto hard to contact them. Pls don’t buy anything.

Worst website ever Scaaam!!!!
This is the worst website ever. You have to pay the return charges yourself and cannot cancel the items. The customer care sucks no reply and hard to contact scam company.They get the return and still change the money. DO NOT BUY!!!!

I ordered clothes on Sunday, next week on Friday everything hast been delievered(Hessen, Germany). I dont understand why there's so much negative reviews. Everything was rapid, clothes quality is great. I ordered total winter look for only 100 Euro, including accessoires. Same puffer costs 100 Euro at Zalando Website, and at Outlet price was only 45! Mom jeans cost 8 Euro, at original mango website price was 45 Euro. Even if I had to wait 2 week for delivery, it's still worth it, cause you save a lot. Thank you, Mango Outlet!

I will avoid shopping there in the future. The quality of all the clothes I purchased is poor. I tried to return them, but the return shipping fee was $30—ridiculous! I would give zero stars if that option were available."

It took ages to get through and when I did, the assistant had poor English despite me speaking slowly and clearly.
I ordered 2 identical garments in XS (navy/caramel) and had already bought the same item in caramel XS a while ago. The navy XS was too small. I hoped to exchange it to get round paying postage but the advisor said there was no option/discount code to do so although it was their fault!

Avoid. Lost my order and literally incapable of resolving the issue. Very impersonal company and when you do manage to speak to someone they promise to help and then don't. Will never shop here again. Awful

I deeply regret making an order from Mango outlet since I had to pay close to 60 euro to make a return of two items. Keep away from this website!

Rapid delivery, every thing was on the right size and good quality. Would be considered also for the next time!

The returns policy is not clear. I bought a coat after measuring sizing which is completely wrong. Now I have to return it with registered post which is completely unacceptable. I will never buy from them again

Never ever order!!!

You should make a return from your own pocket!!!!
Not client oriented at all!
I will never ever order from them and will write negative feedback everywhere I can!

The worst returns policy. Took me forever to work out where to send my item to, had to buy returns postage even though I had already paid original postage.
After they had received the item back (I checked as I sent it with tracking), still nothing.
I'm still waiting for the refund. I will absolutely not buy anything from this outlet again and probably not from Mango either.

Update: I only received a refund after filing a claim through PayPal. I don't understand how companies like this are allowed to keep trading.

It's incredibly frustrating to deal with Mango Outlet's return process. I purchased three shirts, and while one looked great and I decided to keep it, the other two weren’t quite right, so I sent them back. Now, over six weeks later—and after a string of follow-up emails—I’m still waiting for my refund of 500 kr. Adding to the frustration, you have to pay for the return postage yourself, which only adds to the hassle.

Trying to get help has been equally challenging: the international phone number is disconnected, and when I reached out to my local Mango store, they told me that Mango Outlet operates as a separate entity and isn’t associated with them directly. I’d expect a brand as big as Mango to uphold their reputation with solid customer support across all divisions. Unfortunately, Mango Outlet’s customer service is sluggish at best, with responses that are few and far between.

If Mango Outlet doesn’t address these service issues, it risks pushing customers away. Hopefully, they’ll consider hiring more staff or training their team to respond to customer concerns more promptly.

They sent me items with security tags still attached. After contacting them to request a return label, they initially responded but have now ghosted me despite several emails. Contacting my bank for advice - AVOID. UD6SAW