I bought an island extractor for R8100.00 from Manicaa in December 2022 and my order was confirmed on the 7th December 2022, I never received it nor did I get my refund worse they never responded t... See more
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The situation on the web in South Africa is dire lately with scammers galore. Thank God for honest web sites that definitely deliver. Manicaa have built a loyal customer base from satisfied customers... See more
Company replied
Obviously an online scam masquerading as a legitimate vendor. Order placed Aug 2022 with delivery for Sept 2022. After numerous emails I finally got a reply quoting an ETA in the past... Since query... See more
Company replied
They running a scam/fraud syndicate, while collecting interest on your money. Order No: #000075473 If they don't refund me within two days a case will be opened with the police and we will get as m... See more
Company details
Information provided by various external sources
Avoid long queues, open a world of possibilities with Manicaa. Shop online and get all your products delivered to your doorstep! 💳💸 https://t.co/bm0XxszA0M
Contact info
Philippines
- www.manicaa.com
1.6
Bad
633 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Refund Never Arrived! Avoid at all costs!
07/09/2022 - Placed an order with Manicaa.
08/09/2022 - Received an email saying they are out of stock and stating they would issue a refund in 7 - 14 days.
30/10/2022 - After numerous follow-up's and repeat promises that the refund would be 'escalated' I have still not received my money back.
I can come no no conclusion other than that this company is a sham and they are stealing customers money.
7 September 2022
Unprompted review
Reply from Manicaa
Hi Bruce,
Thank you for bringing this to our attention.We sincerely apologise that your refund still hasn't been processed and that you've had to follow up multiple times in that regard. Our support team will contact you so we can get this sorted out for you. Once more, we apologise for the inconvenience this has caused you.
Thank you.
Updated 01/11/22 - "On 29 March 2022 I placed an Order ID #000063587"
Updated 01/11/22 -
To: Manicaa regarding their Reply...
Thanks for notifying me. How and when do you intend REFUNDING my R1,640? I have waited for it since March this year...
Original Review here below
On 29 March 2022 I placed an order for a Shopping Trolley with Manicaa, amounting to R1,640, as can be read below, as Copied from their email to me...
I was requested to send them my Banking Details for a Refund, which I did numerous times, even tried calling them telephonically, they never answered any calls...
Nothing ever came from any of my attempted contact with Manicaa. Always just get an automated reply, saying, "Thank you your Order and Payment Received..."
Copied email from Manicaa here below
" Dear Valued Customer Theo van Vuuren
OUT OF STOCK: REFUND
On behalf of Manicaa, we regret to inform you that the product(s) ordered for Order ID #000063587 are out of stock. Although we try our best to maintain 100% accuracy with inventory, there are occasions where we experience an inventory error.
We have given your order our highest priority, regrettably we will not be able to fulfill your order.
A full refund will be issued as soon as possible."
29 March 2022
Unprompted review
Reply from Manicaa
Hi Theo,
Thank you for reaching out and for bringing this to our attention.Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We’re sorry to hear you had a less than ideal experience with our store and would like the opportunity to rectify this situation and help make it right for you. Once more, we apologise for the inconvenience this has caused you.
Thank you.
WORST EXPERIENCE EVER
WORST EXPERIENCE EVER - ALMOST SIX MONTHS AND STILL WAITING - STAY FAR AWAY FROM THIS PLACE
28 October 2022
Unprompted review
Reply from Manicaa
Hi Catherine,
Thank you for reaching out and for bringing this to our attention. We understand how it can be frustrating to purchase a product and not have it delivered. We sincerely apologise for the experience you had with our store. Please provide your order number so our support team can rectify this situation and help make it right for you. Once more, we apologise for the inconvenience this has caused you.
Thank you.
DO NOT BUY FROM MANICAA.com!
...So how do I send you my order number if I can not reply on your reply on my review.? Must I email it to Manicaa? That is EXACTLY The problem! Manicaa is no longer answering my emails....
OriginaIcomplaint below.
I bought a motorcycle jacket ages ago as well as a neckbrace and at that stage I was fine with the 25 working days turn-around.
I should have known, when I realized that I need to EFT the money, that it is going to be difficult to get the money back if anything happens.
Everything was fine until I got part delivery (the jacket only). As I took the jacket out the package the pocket zip broke and I realized the jacket is a TINY fitting Large with very short sleeves.
Also, Inside the packet there was a note asking me very nicely that I do not leave negative feedback and please give them a chance, as if they knew what was about to happen…
Manicaa was very efficient with having the jacket returned and suggesting a replacement, but by then the communication went down the drain. I would be replying on their emails IMMEDIATELY just to be waiting 3 days on a reply from them, every time. Only once they used the excuse that they missed my email, but later I realized this is just how they do things.
The second part of the order never arrived.
So then, and I was still not going to leave negative feedback, I decided to rather cancel the order and start the process of having it refunded.
Again there was a 14 working days waiting period and still I did not suspect it is going to turn for the worst like this.
Now, more than a month later, they stopped replying to any of my emails and when you phone, you are 1st or 2nd in line, but then “the operators are too busy to take your call”
I’m not really the type of person that leaves negative feedback on social media, but they kind of forced me to do so and they brought it apon themselves… however, it does not look like they worry too much about the feedback, looking at how much is out there.
They just proved my point again, I HATE Online shopping.
11 August 2022
Unprompted review
Reply from Manicaa
Hi Charl,
Thank you for reaching out and for bringing this to our attention. We are sorry that your refund still has not been processed and that you've had to follow up multiple times. We are currently working on upgrading our system to become more efficient so we can keep our communication up to standard. Please provide us with your order number, so our support team can contact you and discuss a way forward. Once more, we apologise for the inconvenience this has caused you.
Thank you.
I ordered a product and I was informed…
I ordered a product and I was informed that there was no stock. I was refunded almost immediately.
8 October 2022
Reply from Manicaa
Hi Johan,
Thank you for sharing your feedback. Your feedback is important to us as we continuously strive to improve and create a reliable shopping experience. In case you’re in search of a similar product in future, feel free to reach out as we would love to assist you in finding the right product for you.
Thank you.
No refund, massive delays, poor communication.
My order number is: #000071987
Here are the FACTS:
I ordered on the 26th of July.
I followed up and got a response on the 6th of September and was told that I would have to wait between 10 – 25/30 working days before I will get it. Fine. I will wait.
I was then told on the 9th of September that there was a delay and now my order was only due to arrive in the week of the 3rd of October. (Keep in mind that on the 9th I had already waited 45 days since I placed the order.) It was at this point that I asked for a refund.
I submitted all my details and order details etc as requested for the refund and they said it would take 7-14 days to be actioned. Then... crickets. I followed up on the 7th of October, MUCH longer than the 7-14 days. I was told on the 8th of October they would investigate. Since then... nothing. I followed up several times more.
FACT: I had to follow-up on everything, there was ZERO proactive communication from them AT ALL.
FACT: They missed their own deadlines for shipping the goods to me AND refunding me and are now not communicating with me at all. This gives me the impression they plan on keeping my money and I am left empty handed.
If there is a delay with something that I ordered then it is common decency to let the customer know. Not have the customer run after you. If you say you are going to refund me in a certain timeframe then don't and then stop responding to communication then something is seriously wrong.
I cannot recommend that others order from this online store.
26 July 2022
Unprompted review
Reply from Manicaa
Hi Peter,
Thank you for bringing this to our attention.We are sorry to hear about your experience and that our team didn’t meet the level of service we strive for. We understand how it can be frustrating to purchase a product and not have it delivered timely or at all and apologise sincerely that your refund still hasn't been processed yet. Please provide your order number so our support team can get in touch with you to find out how you’d like to proceed. Once more, we apologise for the inconvenience this has caused you.
Thank you.
Reply from Manicaa
Hi Sue,
Thank you for taking the time to share your feedback. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again.
Thank you.
Order only contained half the items…
Order only contained half the items upon delivery. Took ages as well. Not a good first impression of the company, sadly.
20 October 2022
I have still not received feedback…
I have still not received feedback regarding a delivery where an item was spoiled and I'm unable to use it - item was in poor condition before packaging and sent to me
30 September 2022
Reply from Manicaa
Hi Julia,
Thank you for bringing this to our attention. We’re so sorry to hear you’re not happy with your product, our support team will contact you to resolve this.
Thank you.
Im worried
I wrote previously on this platform to say that I am waiting for my order. It is two months now. Manica PTY responded here to say they have send me an ETA via email on 13 October 2022. I did not receive this email. I would be glad to hear from you. #00007331.
7 September 2022
Unprompted review
Reply from Manicaa
Hi Rob,
Thank you for your feedback, We are sorry you had to wait this long for your order and we appreciate your patience. We understand how it can be frustrating to purchase a product and not have it delivered timely. We are working hard to find quicker alternatives to improve our delivery system and communication to ensure no further delays occur in future. Our support team will get in touch with you to find out how you’d like to proceed. Once more, we apologise for the inconvenience this has caused you.
Thank you.
Reply from Manicaa
Hi John,
Thank you for bringing this to our attention. We sincerely apologise for the experience you encountered with us. Please give us your order number so that we can be able to follow up with the relevant team.
Thank you.
Item out of stock
The communication from the company is excellent. One of my items where out of stock, so they immediately let me know, I've asked for a refund and it was done within a week.
20 October 2022
Reply from Manicaa
Hi Liezel,
Thank you for your feedback. We take pride in giving outstanding service to every customer and we're constantly striving to improve. We are overjoyed to receive your compliments and appreciation. We hope to see you here again.
Thank you.
Order #000069250
Order #000069250 - 10Jun22 no delivery and no refund after numerous emails. Then I read "Using company search, Sowetan Consumer can also confirm that Manicaa.com's sole director, Clara Kutsawa, 29, is also a director of four other online stores — Karibaa, Kurima, Merkado and Musika — that have also been accused of scamming customers.11 Jul 2022"
With a bank account at ABSA in the name of Musika. This is one person to avoid at all costs! Just a big SCAM
10 June 2022
Unprompted review
Reply from Manicaa
Hi Paul,
Thank you for reaching out. We sincerely apologise that your refund has not yet been processed and that you've had to follow up multiple times. Please provide us with your order number so we can follow up and reach a timely resolution together. Once more, we apologise for the inconvenience this has caused you.
Thank you.
Order #000072099 dated 27/07/2022
Placed an order #000072099 on 27/07/2022 and…
Placed an order on 27/07/2022 and received an email saying order will be delivered in the week of 26/08/2022. Then nothing, no response to emails and when I finally got someone to answer the phone I receive another email stating there was a delay and that my order will be delivered in the week of 21/09/2022.
Today is 18/10/2022 and I still have not received my order. Absolutely no response on the many emails sent asking for an update and they don't bother answering their phones.
WORST CUSTOMER SERVICE EVER!!
Smells like a scam
I will not recommend Manicaa to anybody not even my worst enemy deserves such poor service.
Send more e-mails on 18/10/2022 with no reply, yet they seems quick to reply when a negative review is posted on this platform. Lip service to try and save face??
SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,SCAMMERS, SCAMMERS, SCAMMERS,
Date of experience: October 18, 2022
27 July 2022
Unprompted review
Reply from Manicaa
Hi Joseph,
Thank you for bringing this to our attention. We understand how it can be frustrating to purchase a product and not have it delivered timely. We are working hard to find quicker alternatives to improve our delivery and communication system. Our support team will get in touch with you to find out how you’d like to proceed. Once more, we apologise for the inconvenience this has caused you.
Thank you.
Stay away from Manicaa.com Online Scammers
Obviously an online scam masquerading as a legitimate vendor. Order placed Aug 2022 with delivery for Sept 2022. After numerous emails I finally got a reply quoting an ETA in the past... Since querying it they have gone to ground and are not replying to queries. I will be laying criminal charges against the registered owner in SA namely a Clara Kutsawa. Stay away from Manicaa
Order Number as requested: 000073589
17 August 2022
Unprompted review
Reply from Manicaa
Hi Ben,
Thank you for bringing this to our attention. We sincerely apologise for the experience you encountered with us. Please give us your order number so that we can be able to follow up with the delivery team.
Thank you.
DO NOT ORDER FROM MANICAA.COM
I placed an order with Manicaa.com on the 21st of September 2022. I received an e-mail stating my order would be dispatched the week of the 17th of October 2022. I phoned them 15 times on the 18th to get an update. Just got an automated answer. Kept saying I was first in line but no one answered. I sent 12 e-mails and just received an automated response stating thank you for payment but had paid on the 21st of September. Scam advisor has given a rating of 1 out of 100. DO NOT ORDER FROM MANICAA.COM. From now on I will research an online site extensively before ordering.
21 September 2022
Unprompted review
Reply from Manicaa
Hi Shaun,
We are sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you. Please provide us with your order number so we can review this with you to reach a collective resolution. In response to your comment about communication we are working on ways to improve our software to ensure that we are hands on and no ticket will be missed.
Once more, we apologise for the inconvenience this has caused you.
Thank you.
we have ordered a shredder a month ago…
we have ordered a shredder a month ago to date still waitiing. No communication at all
13 September 2022
Unprompted review
Reply from Manicaa
Hi Kholofelo,
We are sorry to hear about your experience with us. It sounds like you are having a frustrating time, and we would like the opportunity to make it right for you. Please provide us with your order number so we can review the specific incident in more detail with you and reach a resolution.
Thank you.
Thank you for prompt delivery and in…
Thank you for prompt delivery and in less time than expected.
18 October 2022
Reply from Manicaa
Hi Kobus,
Thanks for sharing your feedback.We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again.
Thank you.
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