My first purchase from Mantel. They have a great selection online and I hope to visit the store in the future. Placed my order, chose my preferred delivery method, picked up the parcel all within 48h... See more
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See what reviewers are saying
They had what I needed, at a discount, that other shops didnt carry or had to order. They shipped it free. I ordered in the evening and it arrived the next morning. Ive never seen such incredibly fast... See more
We were bike packing and at the end of day one a spoke broke and ripped a hole in my wheel rim (bike 25yo with rim breaks). We arrived at Mantel Rotterdam just before closing on Easter Sunday. Despite... See more
I’ve placed ~15 orders over the last 1.5 years and everything has always been smooth. Delivery is usually next day, no issues, no questions. Visited the physical store once as well, friendly people a... See more
Company details
About Mantel
Written by the company
Mantel: Al sinds 1938 alles voor jouw fietsplezier!
Van het kiezen van je nieuwe fiets tot een cassette of fietsbroek. Bij Mantel vind je een ruim assortiment en persoonlijk advies voor onderweg.
De grootste fietsenwinkel van Nederland
Met onze Superstores, webshop en Servicepunten zijn we altijd dichtbij. Waar je ons ook bezoekt, de beste service krijg je altijd.
- Superstores in: Arnhem, Den Bosch, Rotterdam en Utrecht
- Webshop: mantel.com
- Servicepunten: Voor lokaal onderhoud
Onze belofte
We zetten graag net dat stapje extra om jou zo goed mogelijk te helpen. Gaat er toch iets mis? Dan lost onze klantenservice dat altijd voor je op.
Mantel Service
Written by the company
- Gratis bezorging vanaf €49
- Deskundige klantenservice
- 30 dagen recht van retourneren
Contact info
Simon Stevinweg 12, 6827 BT, Arnhem, Netherlands
- 026-4450945
- service@mantel.com
- www.mantel.com
4.6
Excellent
125k reviews
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Delivery on point as always
Delivery on point as always! item was out of stock and restocked in minimal time.
29 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery of three items was quick but I…
Delivery of three items was quick but I have now sent four emails to the customer service team asking to swap one item and have had no response. The first request was three weeks ago and only one automated response in that time is terrible customer service.
18 May 2026
Reply from Mantel
Hello David,
Thank you for your review.
I’m sorry to hear you haven’t received a reply yet.
We’re currently receiving a lot of customer enquiries, which means replies are taking a little longer than usual.
My apologies for this.
I’ve registered your return and we’ll sort this out. I’ve sent you a return label by email.
Kind regards,
Gwendolyn | Mantel
Excellent products and fast delivery
Excellent products and fast delivery. My first order from this company - and definitely not the last. Really 5 star service.
25 May 2026
Delivery service was quick
Delivery service was quick. Bike came without visible scratches, and assemblying was fast. Also cheaper than buying from a standard store
22 May 2026
Fantastic service
Fantastic service. Very speedy delivery. Always reliable. Outstanding company. Highly recommended. Thank you
19 May 2026
Great selection and good delivery time…
Great selection and good delivery time to Ireland.
19 May 2026
Because l didnt received any update or…
I’m very sorry, I mixed it up with an online bicycle portal where I had placed a personal order. We were actually very satisfied with both the service and the delivery speed of your Mantel store.
Please accept my apologies for the misunderstanding.
19 May 2026
Reply from Mantel
Hi Baris,
Thank you for your review.
This is strange, I see that the order you've placed on the 9th of may has been delivered on the 12th of may as planned and you did sign for the received delivery.
I don't see any e-mails in our inbox from you.
If there is anything we cn do for you please call us and have a nice day!
With kind regards,
Linda | Mantel
Excellent/Seamless process,delivery and…
Excellent/Seamless process,delivery and product arrived as advertised.
18 May 2026
Very good price and quick delivery
16 May 2026
Easy to use website
Easy to use website, plenty of information and pictures, good price, quick postage, excellent packaging. Would recommend!
15 May 2026
Got a mail from mental to do a trust…
Got a mail from mental to do a trust pilot review. But I haven’t received my package yet and it’s now eight days ago, I made the order.
15 May 2026
Reply from Mantel
Hi Emil,
Thanks for your review and sorry for the delay.
I see the package has been sorted with the wrong delivery agent and that's why it takes a bit longer than you're used to when you order with us.
Sorry for the inconvenience and I hope it arrives soon.
With kind regards,
Linda | Mantel
Plenty and bright light
Plenty and bright light, However, the light switch needs to be re-designed. There is no clear position of the AUTO mode.
14 May 2026
Reply from Mantel
Hi P,
Thanks for your review of the product.
If you have any questions or if there is anything we can do for you don't hesitate to call us.
With kind regards,
Linda | Mantel
Excellent specialist bicycle shop
For me, this is the best shop for bicycle accessories.
Very good products and super fast delivery.
Thanks
13 May 2026
Reply from Mantel
Hi Bertrand,
Thank you for your review.
How unfortunate to hear that you're nor happy with the delivery service.
If there is anything we can do for you don't hesitate to contact us.
With kind regards,
Linda | Mantel
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