Maple Leaf Promotions Reviews 

187
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Had designed a pen with a logo and website. Initially, had some difficulty for the design to be saved online which resulted in the website text to be altered. Their process is to approve the... See more

Rated 4 out of 5 stars

The products from Maple leaf were well recieved by the recipients of them. They arrived in a timely manner. There were lots of communication between the orderer and vendor. Proofs were visible... See more

Rated 3 out of 5 stars

I like the product, HOWEVER, this year as in year's past, damages with one carton arriving split. I over order number of calendars knowing that some will have dings. Fewer damaged this time. I hav... See more

Rated 5 out of 5 stars

Loved the variety of products available online. Process for submission to proof is painless. Customer service rocks!!! Received our first product within a short period of time. LOVE IT!!! Thank you to... See more

Company details

  1. Business-to-Business service
  2. Promotional items

Written by the company

Cheap Promotional Items and Wholesale Promotional Products to Promote Your Business. Buy Personalized Items at the Lowest Factory Direct Prices in USA & Canada.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(187)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Communication problems

They charged my credit card weeks ago, and then they didn't answer my emails. I have no idea whether I'm ever going to receive the products I ordered.

Update: After I posted this review, they contacted me, and I am hopeful that this will be resolved.

Update 5/4: Just received a shipment. I wish communication had been better so I could have clarified details about how I wanted the items.

3 May 2018
Maple Leaf Promotions logo

Reply from Maple Leaf Promotions

We’re really sorry about the experience you’ve had. A customer service representative contacted you and provided the shipping information on May 3rd.

Our records show the order has been delivered, if the order was not received or if you have additional concerns please contact us.

Rated 5 out of 5 stars

Loved the variety of products available…

Loved the variety of products available online. Process for submission to proof is painless. Customer service rocks!!! Received our first product within a short period of time. LOVE IT!!! Thank you to Maple Leaf Promotions. We definitely be using your services again.

27 March 2018
Rated 4 out of 5 stars

Custom lunch box was a hit; Communication needs some work

We were ordering a gift to give all our clients at a large event we were hosting so there was a lot of pressure to find something that would impress our attendees and my bosses. We settled on a custom lunchbox. The initial contact didn't go very smooth (no response to order submitted on website, had to call and was told to email order info) but they were able to accommodate our deadline. Again the communication is a bit lacking. I didn't receive any shipping confirmation or tracking. In the end though the product arrived on time, looked even better than we imagined and our attendees were impressed. We had several comments on how unique and fun the lunch box was. Overall happy customers, just a few small things to improve.

19 March 2018
Rated 2 out of 5 stars

I have request a couple of time to get …

I have request a couple of time to get my proof. After receiving one with just my logo I am still waiting to get one with my name and contact information. I have requested the proof a couple of times and I am still waiting.

4 February 2018
Rated 5 out of 5 stars

Perfect experiance

The collaboration with the Maple Leaf Promotions team was easy, natural and they deliver the product as expected.All my observations were taken in consideration and the final product was what was expected.Most important , the delivery time was as promised.

20 December 2017
Rated 3 out of 5 stars

My calendars were printed incorrectly

My calendars were printed incorrectly. The customer service handled it very quickly and professionally and agreed to reprint. I was disappointed that it took 2 weeks for the reprint. I would have expected the correction order to go straight to the front of the line.

4 December 2017

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