MarineTraffic Reviews 

82
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were let down by their experience overall. Many people found the recent updates to the app and website to be a significant downgrade, ruining what was once a highly regarded tool. Customers reported that the user experience became very poor, making the application difficult to navigate and often unusable. Reviewers frequently noted that essential features were removed or no longer functioned correctly, such as vessel speed display and search lists, leading to a cluttered interface. Many expressed a strong desire for the old version to be reinstated, as they considered it far superior and more user-friendly, with some planning to switch to alternative services.

What people talk about most

Application

Customers express significant dissatisfaction with the app, particularly after recent updates, with many... See more

User experience

Customers consistently express disappointment with the user experience, particularly after recent updates... See more

Website

Consumers find the website to be negative, with many reviewers expressing significant dissatisfaction with... See more

Upgrade

Users describe negative interactions with the upgrade, with many expressing disappointment and finding the... See more

Product

People report negative experiences with the product, with many professional mariners finding it unusable for... See more

Reviews shaping this summary

Rated 1 out of 5 stars

So disappointed with the upgraded Marine traffic. Very difficult to navigate. Older version much easier to use. Subscribed to the old Pro level, which at £10 per annum was good value. Not paying £40... See more

Rated 1 out of 5 stars

What used to be a fantastic app has been completely ruined after the recent update. Please return it to the original before people delete & go elsewhere !!!!

Rated 1 out of 5 stars

Used this app for many years. Nice marine style layout, easy to work with and obtain details. The latest update is a total disaster also posted by many on other download sites. A very poor standard re... See more

Rated 1 out of 5 stars

What a terrible new app ; agreeing what everyone else are saying. Even making you pay for a inferior app.I’m finishing when the free trial ends.Why change when all working well on the old app


Company details

  1. Marine broker

Information provided by various external sources

Vessel positions tracking based on AIS data. Real-time ship locations and port arrivals departures


Contact info

1.4

Bad

TrustScore 1.5 out of 5

82 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(82)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Useless and unprofessional

Something changed Dec 2023 and our working paid for service stopped working. After over a month of dealing with a useless support agent who just kept saying it was technical and hard, I was forwarded to a sales agent for a sales discussion. I absolutely DO NOT recommend doing business with this company.

20 February 2024
Unprompted review
Rated 1 out of 5 stars

When the sea was blue...

According to marinetraffic notifications, they've changed their IT, now being enhanced by kpler ltd? I wish they hadn't because we have a completely different plan, vessels, maps, colours etc, why change a perfectly good website, leading now to confusion and error for the user. PLEASE return to tried tested original format? I'm more inclined now to be using the alternative but inferior vesselfinder website.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not recommend this company.

I have been using the service for about a year. We were using the Containers Tracking API service. They have been acquired from another company. They stop our services without information us. removing our price plan. Now I have to pay more than double or find another solution. It was extremely unprofessional to change the floor on us. I do not recommend to anyone.

24 October 2023
Unprompted review
Show reviews in all languages. (82 reviews)

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