Absolutely appalling service from this company. I ordered a gift for my Granddaughter and paid a premium rate for next day delivery if ordered before 9pm. Next day comes and goes, no delivery. I enqui... See more
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Bought the bundle as a birthday present for my Sisters 42nd birthday. All us 3 sisters have coil like curly hair due to being 1/4 Jamaican. She loved it; saying it made her curls very voluminous and i... See more
How refreshing to get excellent personal customer service. Well done, and thanks to the Mark Hill Team for responding so swiftly, communicating so clearly, and delivering a replacement Round Brush (du... See more
I ordered a pick & mix curling barrel and several attachments for a present. The parcel didn't arrive. I contacted Mark Hill via email on a Saturday & rec'd a reply with another order dispatched o... See more
Company replied
Company details
- #91 of 107 best companies in Hair product shop
About MARK HILL HAIR
Written by the company
ABOUT MARK HILL HAIR
At Mark Hill Hair we're here to bring you some serious hair-spiration. From 'I woke up like this' looks to ultimate hair glam... WE. GOT. YOU. We'll say it loud and proud: "We've got every solution to start a hair revolution". We stock electrical lines from our famous Pick 'n' Mix collection through to specialist hairstyling products and more.
OUR BRAND BELIEFS
• Your style should change as often as your social feed
• Salon worthy hair should be accessible to all
• Expert know-how will help get your style
• As your crowning glory, hair is 90% of your selfie
• Pro products shouldn’t be at (pro)hibitive prices
• A real life lab is the only way to develop products that work
Contact info
Mark Hill Hair Cosmetics, Manor Farm Main Street, Hotham York, North Yorkshire, YO43 4UD, York, United Kingdom
- store@markhill.co.uk
- www.markhillhair.com
4.2
Great
1k reviews
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Replied to 64% of negative reviews
Typically replies within 2 weeks
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Reply from MARK HILL HAIR
Thank you for your kind words. We're thrilled to hear you love your pick n mix purchase, and that your parcel arrived quickly.
Thank you for supporting Mark Hill Hair ❤️
Easy ordering & quick delivery
Easy ordering & quick delivery. Not used the products yet as they are a gift for my daughter. If they all work as they should then I’d give 5 stars
7 October 2024
Reply from MARK HILL HAIR
Thank you for your kind words. We're thrilled to hear you found our ordering and delivery process easy.
We hope your daughter loves her gift and that the products live up to your expectations.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you for supporting
Mark Hill Hair ❤️
Super quick delivery
Super quick delivery, loved the product (hot brush) would buy from again!
7 October 2024
Burnt my hair and poor customer service
Bought the hot hair brush. It was certainly hot, it overheated while using it and singed my hair, I now have a short bit on the top of my head. They have asked me to recreate the fault and video it. The idea of recreating a faulty electrical appliance overheating is not terribly appealing. I sent a picture of my fried hair but that’s not good enough. Can’t send it back unless I pay for postage and it’s a massive box so I guess I’ll just chalk this one up to experience.
Edited to add after response - I sent a picture that clearly showed a one inch section of my hair which had snapped off.
15 October 2024
Unprompted review
Reply from MARK HILL HAIR
Hi Joanne
While we understand your concerns about recreating the fault, we did suggest returning the product for assessment, as the photo provided did not clearly show any damaged hair.
You are more than welcome to return the Hot Air Brush for inspection. If a fault is confirmed, we will reimburse your return postage costs.
Kind regards
Mark Hill Team
Excellent site and product
7 October 2024
Great bit of kit
Great bit of kit. Had one before that broke, so when I saw the offer I knew I wanted a replacement.
4 October 2024
Another successful purchase.
Purchased from Mark Hill Hair before and continue to do. Proof that the products are excellent. Recommended. .
2 October 2024
Hair felt clean ,but not weighed…
Hair felt clean ,but not weighed down,scalp felt hydrated.
Very pleased with the condition of my hair after two weeks of shampoo use .
1 October 2024
Absolutely brilliant from ordering to…
Absolutely brilliant from ordering to receiving item Thankyou 👍👍👍
30 September 2024
Delivered on time and I bought it for…
Delivered on time and I bought it for my nieces Christmas present but I haven’t used it. Thought I would try it when she uses it and may buy one for myself - the reviews looks good to me!
30 September 2024
Good special offers so I bought 2.
I emailed after ordering regarding a typo I did on my address when ordering and customer service got back to me right away which was helpful. The items arrived within a week - I think free delivery if I remember correctly- maybe have to soendcover a certain amount for it & I spent £52. Bought foam conditioner which I hope is good and hair growth serum for hairline thinning after extensions a few months ago - fingers crossed for that product. And strengthening shampoo all were on special offer which is helpful. I have used the shampoo previously and it smells of orange and, stops hair fall which I sometimes have eg if stressed. Great shampoo which is easier to afford when discounted. Thankyou.
30 September 2024
Reply from MARK HILL HAIR
Thank you so much for your wonderful review.
We're thrilled to hear that our customer service team was able to assist you swiftly and that your order arrived quickly. It's great to know you're enjoying the shampoo and taking advantage of our special offers!
We hope the foam conditioner and hair growth serum work wonderfully for you.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thanks for supporting Mark Hill Hair ❤️
Even though the instructions state can…
Even though the instructions state can be used by an 8 year old we found it to be quite difficult
2 October 2024
Great Communication
Great communication once I had placed my order. Goods arrived well packaged and on time.
30 September 2024
Love mark hills mix and match
Love mark hills mix and match, best hairstyle I used in a long time
30 September 2024
Glass Finish
Love the Smell Little Disappointed After All The Hype About the perhaps I should have Tried It with the Shampoo & Conditioner Maybe I will try in the future .
9 September 2024
Reply from MARK HILL HAIR
Thank you for your feedback. We're glad to hear you love the scent.
We completely understand that sometimes products can meet different expectations, and trying them together with the shampoo and conditioner might enhance your experience.
We appreciate your thoughts and hope you give it another shot in the future.
Kind regards
MH Team
Great product for heat protection
Great product for heat protection.
Arrived on time.
16 September 2024
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