Marks Electrical Reviews 

117,904
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 17,257 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and quick delivery service, often highlighting the option for next-day delivery and precise tracking information. Many people appreciate the helpful and friendly delivery staff who go above and beyond, assisting with installation, removal of old appliances, and navigating challenging spaces. The overall service, from easy online ordering to excellent communication and competitive pricing, contributes to a highly positive customer experience. However, some customers also noted issues with product quality, receiving faulty items, or experiencing delays in delivery without proper communication. A few other people also felt that some delivery drivers exhibited rude or unhelpful behavior, impacting their overall satisfaction despite the product itself being good.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting the efficiency and speed of delivery,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, praising the entire process from online... See more

Product

Customers had positive experiences with product, often praising the quality and competitive pricing of... See more

Order

Users describe positive interactions with the ordering process, often highlighting its ease and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company gave a very quick delivery of my washing machine. Baz and Lee were quick, helpful and pleasant installers. Access to my property is quite difficult, but they managed it so easily. They t... See more

Company replied

Rated 5 out of 5 stars

Delivery was smooth as it gets. We were informed by phone call about exact time of arrival. Jared & Anwar neatly navigated our narrow victorian property. Removed old fridge & brought new one under few... See more

Company replied

Rated 5 out of 5 stars

Had American fridge freezer delivered and old one taken away. Delivery by Craig and Ev who were very friendly and took great care when delivering and installing my appliance. Great item and fab deli... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Easy to use website made ordering easy. Able to book quick delivery. Great tracking, precise delivery time given, in fact van turned up at exact time given - 7.... See more

Company replied


Company details

  1. #35 of 138 best companies in Appliance shop
  2. #52 of 193 best companies in Electronics store
  3. #28 of 139 best companies in Kitchen supply shop
  4. #18 of 48 best companies in TV shop

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

118k reviews

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4.8

All reviews

(117,904)

16,288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery on time and super helpful…

Delivery on time and super helpful delivery guys, great service.

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was on time and that our delivery team provided great service. Thank you for your kind words!

Rated 1 out of 5 stars

Terrible customer service

All was good until a problem arose immediately after installation of our new integrated fridge/freezer. Engineers came on the 15th June, they could not fix it and said they’d advise it is replaced and someone would call me the next day. This is the last we heard from the company. No one has rung, no one has responded to our emails. Absolutely diabolical customer service. I’ve told them to come and remove it and refund me, they haven’t even responded to that so we’ve started a S75 consumer credit claim as luckily we paid on credit card. Absolutely do not recommend this company.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The delivery team was excellent…

The delivery team was excellent considering it was not a easy route for the delivery of the American fridge freezer but they did it professionally and were very friendly. There was some cosmetic damage to the appliance which was probably caused prior to dispatch but the Marks Electrical Customer Services team were very good and resolved this issue within a day. Would highly recommend

4 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear about your excellent experience with our delivery team, especially given the challenging route. It's wonderful that they were professional and friendly. We're also glad our customer services team resolved the cosmetic damage issue quickly.

Rated 5 out of 5 stars

Excellent delivery thank you

Excellent delivery thank you

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your delivery was excellent. Thank you for taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

Fast and efficient delivery of our new…

Fast and efficient delivery of our new LG washing machine by Corey and Dan.
Up and running wonderfully!

3 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that your new LG washing machine was delivered quickly and efficiently. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great deal

Great deal - delivered on time and as expected. Great service all round.

5 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear that you received a great deal and that your delivery was on time and as expected. Thank you for your kind words about our service!

Rated 5 out of 5 stars

Efficient and quick

3 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Rated 5 out of 5 stars

Delivery team

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 5 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Rated 5 out of 5 stars

Your customer service is great

Your customer service is great, i spoke to shana, but i am not sure i got her name right. I recommend your company to my friends. Thanks

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so happy to hear that you had a great experience with our customer service team. We appreciate you recommending our company to your friends. Thank you for your kind words!

Rated 5 out of 5 stars

Very good price and delivery

Very good price, item in stock and delivered almost next day. Corey and Dan brought the American fridge/freezer into our house in perfect order.

3 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about the excellent price and quick delivery of your item. We're especially glad that our team brought your American fridge/freezer into your home in perfect order.

Rated 4 out of 5 stars

Good service

13 January 2026
Marks Electrical logo

Reply from Marks Electrical

Thank you for the 4 Star Review! We really appreciate the positive feedback and thank you for taking the time to leave it!

Kind Regards

Marks Electrical Customer Services Team

Rated 5 out of 5 stars

The delivery service was incredible

The delivery service was incredible! The guy doing the installation was such a pro! Great experience!

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our delivery service incredible and that our installer was a true professional. Thank you for sharing your great experience!

Rated 5 out of 5 stars

Great delivery and installation

Quick, easy, and top-notch delivery, installation, and customer service! Highly recommend them!

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you had a quick and easy experience with our delivery, installation, and customer service! We truly appreciate your high recommendation.

Rated 5 out of 5 stars

Delivery / collection of old…

Delivery / collection of old fridge/freezer and communication on the day all professionally managed and with a smile. Thanks.

30 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so glad to hear that the collection of your old fridge/freezer and the communication on the day were professionally managed and delivered with a smile. Thank you for your positive feedback!

Rated 5 out of 5 stars

Price was cheapest i could find

Price was cheapest i could find. Sale person was very nice to speak to, wish she would have got my Name correct in the invoice, even after numerous mails the name stayed the same, just a small snag. Delivery team where nice, quick and helpful as always, just a bit late on this occasion bust understandably issues the road closures. Found buying experience amazing being online via email, even sent email including a link to the manufacturer's warranty page, a nice reminder to get the warranty registration completed in time.

29 June 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found our prices competitive and had a positive online buying experience! We appreciate your kind words about our sales team and helpful delivery team. We apologize for the small issue with the name on the invoice and the slight delay in delivery.

Rated 5 out of 5 stars

Easy to order on line and very…

Easy to order on line and very transparent with costs for fitting and delivery
Regular up date emails for time of arrival and the delivery driver and fitter of my washing machine was really helpful and friendly. Would definitely recommend to friends and family

27 June 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you found our online ordering easy and transparent with costs! We appreciate your kind words about our regular updates and the helpfulness and friendliness of our delivery and fitting team. Thank you for your recommendation!

Rated 5 out of 5 stars

Hisense Dishwasher

Very happy with price, ease of use on website and delivery customer service.
Delivery drivers, Ravi and Richard, were friendly and helpful. They kept us informed on their arrival ETA and arrived on time as stated. Also giving good advice on what to do when using the dishwasher for the first time and a reminder to complete registration.
Would definitely recommend Marks Electrical for price and service.

5 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear you're happy with our pricing, website, and delivery service! It's wonderful that our delivery team kept you informed and provided helpful advice. Thank you for your recommendation.

Rated 5 out of 5 stars

Great team

Great work
Great experience with installation team thank you .This was very rushed and then I found that team could not alter door opening. Needs to be Opposite side. Have contacted customer service.

6 July 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback about our installation team. We understand your concern regarding the door opening and are actively looking into this with our customer service team to find a resolution for you.

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