Marks Electrical Reviews 116,239

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 16,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the helpfulness and professionalism of the delivery staff who often go above and beyond to ensure items are handled with care and installed efficiently. Many appreciate the clear communication regarding delivery times and updates, making the entire process smooth and easy from ordering to receiving the product. The overall service, including competitive pricing and the quality of products, is frequently described as outstanding, with many consumers expressing their intent to purchase again. However, some people mentioned issues with delivery communication, experiencing unexpected delays or changes to their scheduled time slots. A few other people also felt that customer service was unhelpful or rude when addressing concerns, particularly regarding product defects or returns.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and amazing... See more

Product

Reviewers highlight positive aspects of product, often finding the exact item they wanted at a cheaper price... See more

Order

Users describe positive interactions with order, highlighting the ease and smoothness of the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything arrived as expected and the delivery guys were really helpful and careful with the large sized and heavy items. The prices were very competitive. We are in the process of having a new kitch... See more

Company replied

Rated 5 out of 5 stars

Amazing service and value. Changed delivery time with no problems at all. The delivery/fitting team were extremely pleasant and helpful even when there was a slight issue with the location. The onl... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Our American fridge freezer had died and we needed a replacement . This company offered the best deal and delivered on a bank holiday. The 2 men from the company who delivered , In... See more

Company replied

Rated 5 out of 5 stars

Today we had a Hisense fridge freezer delivered and the delivery guys went above and beyond for us, rather than bring it to the front of the house to have to manoeuvre it through 3 different rooms the... See more

Company replied


Company details

  1. #32 of 131 best companies in Appliance shop
  2. #52 of 193 best companies in Electronics store
  3. #27 of 135 best companies in Kitchen supply shop
  4. #18 of 48 best companies in TV shop

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

116k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch service

From ordering the item, receiving confirmation of delivery to updates on the delivery itself, Marks Electrical were the perfect example of how to do these things right.

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that our ordering and delivery process met your expectations so perfectly! Thank you for your kind words.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

easy to order

easy to order, website easy to use and delivery men were fantastic

28 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy your experience was great.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Website and delivery

Easy to order from website had 2 days delivery which other companies where offering mid week ..not great then you don't have a working washer delivery was fast and efficient craig &ev did a great job delivered to the room I wanted also called when they was 5 minutes away
Will definitely use marks electrical again

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear that ordering from our website was easy and that our delivery service was fast and efficient. We appreciate your positive feedback and look forward to serving you again!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

First class service

A first class, trouble free purchase with excellent service from start to finish.
We were notified with a 3 hour delivery slot and the driver rang to say he was 30 minutes away - we will definitely purchase from you again, thank you.

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear you had a first-class, trouble-free purchase with excellent service. We appreciate your kind words and look forward to serving you again!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great experience.

Very friendly from ordering over Whatsapp chat to getting it delivered. Got a good deal, and the delivery drivers were super friendly and helpful, and arrived in the time slot as estimated.

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're delighted you had a great experience from ordering to delivery! We appreciate your kind words about our friendly team and timely service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent service and price was great…

Excellent service and price was great as well. Kept informed of delivery times and given a three hour slot the night before. Delivery drivers were very polite and efficient. Will recommend your company and use you again if we require any electrical items.

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear about your excellent service and great price! We appreciate you recommending us and look forward to serving you again.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

Thank you for your review and kind comments.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great service

Great service

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

Good afternoon,

thank you for taking time to review and your kind comments.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Anish was very helpful

Anish was very helpful. I would recommend him to future customers. He was a big help and done the job perfectly.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your 5-star review! We're so happy our team member was helpful and completed the job perfectly.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery. Very helpful delivery men. More than happy with the service.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy our delivery team was helpful.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Overall Great Experience

Ordering process for TV was fine via website with excellent price and 5 yr warranty included. Kept updated when delivery of TV set would be. Courtesy call from delivery team as they left previous address to advise I was next. TV brought into home as per instruction and delivery team (Baz & Lee) checked condition of set before departing. Good service and no complaints.

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're happy to hear the ordering process was smooth and that you appreciated the updates and courtesy call. It's great our team brought the TV in and checked its condition for you. We appreciate your positive feedback!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout. Friendly and efficient delivery by Craig and Ev. Thank you

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your 5-star review! We are so happy to hear our communication was excellent and delivery was friendly and
efficient.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Sales team Evander

Sales team Evander. First class very helpful the two gents who Delivered my LIDBHERR Fridge freezer Very pleased with it I would certainly deal with this company again 488151'''

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent experience with our sales team and delivery! We're glad you're happy with your new appliance and appreciate your kind words.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Installation and delivery of american…

Installation and delivery of american fridge freezer went very smooth top lads

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're so happy the installation and delivery of your fridge freezer went smoothly.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivery of Kamado BBQ

Delivery of Kamado BBQ

Delivery spot on, great comms and very courteous guys taking care with very expensive bbq

👍👍

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so glad to hear your Kamado BBQ delivery was spot on and handled with care. Thank you for your kind words!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Absolutely first class start to finish.

Absolutely first class from ordering our new washer, to delivery tracking and to installation. Craig and Ev (487731) were first class delivery and installation guys. They were so polite and friendly and I honestly felt they went out of their way for me.

The website was easy to use. Price and choice was great... but the customer service was PERFECT. We've used Marks Electrical previously and standards are so high we will certainly use them again.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your first-class experience with us, from ordering to installation! It's wonderful that our delivery and installation team provided such polite and friendly service. We appreciate your kind words and look forward to serving you again.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Installation of fridge freezer was…

Installation of fridge freezer was great, done in a professional manner and they left my kitchen tidy. I am very happy with the service I have received.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear your fridge freezer installation was professional and tidy. Thank you for your kind words!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Our installation team were simply…

Our installation team were simply fantastic with the installation of our American Fridge Freezer. They were both so incredibly patient. It was such a tight space through doorways of a mid-Victorian house but it was done so professionally. I would recommend the installation team of Mark's Electrical every time!

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We're delighted to hear our installation team was fantastic and professional, especially with the tight space. Thank you for your recommendation!

Kind regards
Marks Electrical Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look