Marks Electrical Reviews 116,295

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 16,589 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the helpfulness and professionalism of the delivery staff who often go above and beyond to ensure items are handled with care and installed efficiently. Many appreciate the clear communication regarding delivery times and updates, making the entire process smooth and easy from ordering to receiving the product. The overall service, including competitive pricing and the quality of products, is frequently described as outstanding, with many consumers expressing their intent to purchase again. However, some people mentioned issues with delivery communication, experiencing unexpected delays or changes to their scheduled time slots. A few other people also felt that customer service was unhelpful or rude when addressing concerns, particularly regarding product defects or returns.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the efficiency and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and amazing... See more

Product

Reviewers highlight positive aspects of product, often finding the exact item they wanted at a cheaper price... See more

Order

Users describe positive interactions with order, highlighting the ease and smoothness of the process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything arrived as expected and the delivery guys were really helpful and careful with the large sized and heavy items. The prices were very competitive. We are in the process of having a new kitch... See more

Company replied

Rated 5 out of 5 stars

Amazing service and value. Changed delivery time with no problems at all. The delivery/fitting team were extremely pleasant and helpful even when there was a slight issue with the location. The onl... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Our American fridge freezer had died and we needed a replacement . This company offered the best deal and delivered on a bank holiday. The 2 men from the company who delivered , In... See more

Company replied

Rated 5 out of 5 stars

Today we had a Hisense fridge freezer delivered and the delivery guys went above and beyond for us, rather than bring it to the front of the house to have to manoeuvre it through 3 different rooms the... See more

Company replied


Company details

  1. #32 of 131 best companies in Appliance shop
  2. #52 of 193 best companies in Electronics store
  3. #27 of 135 best companies in Kitchen supply shop
  4. #18 of 48 best companies in TV shop

Written by the company

You can buy from our massive range online or over the phone. We offer the best appliances from all of the major manufacturers and stock over 5,000 products at our 12,000 sq ft flagship headquarters. We are at the forefront of home entertainment too with our range of the best of 4K and 8K televisions. We keep large stocks of goods in our massive warehouse and operate a Click and Collect counter, where we reserve items for customers. You can order online, from anywhere in the country, and receive a delivery date with our postcode checker, which instantly checks availability. We use our own fleet of vehicles to offer a nationwide delivery service. Please feel free to call our sales helpline on 0116 2515 515 or buy online at https://markselectrical.co.uk. Our friendly and knowledgeable sales staff are in the know and are happy to help you to choose the right appliances to suit your home, lifestyle and budget. Join us on Facebook and Twitter for special offers and competitions; we update our pages regularly so there’s always something to see. Why not also visit our YouTube channel for exclusive videos about our great products? Just search for Marks Electrical on YouTube to watch now.

Marks Electrical Details

Written by the company

In business for over 30 years!

Contact info

4.8

Excellent

TrustScore 5 out of 5

116k reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Perfect as always

Perfect as always

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

Good afternoon,

thank you for taking time to review our service, we hope you will continue to use our services.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Quick efficient service

Quick efficient service. on time delivery by very experienced personnel.

28 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are glad you received quick, efficient service and on-time delivery.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivery and installation Great

ordering Easy Delivery and installation and old appliance taken away. Thanks to Craig and Ex.
there were quick and helpful
.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so glad to hear your ordering, delivery, and installation were easy, and we appreciate your kind words about our quick and helpful service!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

My freezer was delivered by Mosh & J…

My freezer was delivered by Mosh & J today. Great service & both very friendly.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so glad you had a great delivery experience with us. Thank you for your kind words!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent service

Had my induction hob delivered on a Sunday morning . Excellent communication prior to the delivery with a courtesy call just beforehand with an accurate time.
Delivered by Baz and Lee, very friendly, great service!

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so happy to hear your induction hob delivery was excellent, with great communication and friendly service. Thank you for sharing your positive experience!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Had been away for 2 weeks to come back…

Had been away for 2 weeks to come back and find the dryer had given up 😒 Search the Internet for recommended makes find the one ideal for us search again to find it anywhere in stock and these guys popped up
Now I have never heard of them before so was a bit unsure but after reading reviews thought yeah should be alright
This purchase was made in the VERY early hours of Saturday morning thanks to jet lag and delivery was still showing Sunday 31st which I was amazed by and thought nah it wouldn't be right will end up being delayed and push to Monday when I head back to work but even the order confirmation said the same
Notification came through Sunday morning saying your order will be with you between 07:43 - 10:43 I couldn't believe it!!
The lovely Craig and Ev arrived just before 9am still smiling after having to push it up a steep driveway (sorry)
And am chuffed this was such an easy purchase from a company I hadn't heard of before and am so relieved the stress of coming back from holiday hitting reality with no working dryer has been so quickly resolved thank you for the speedy service!!

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We are so pleased to hear we could help resolve your dryer dilemma quickly after your holiday! It's wonderful that our delivery team provided such prompt and efficient service, even with a challenging driveway. Thank you for choosing us.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great value and quick delivery for our…

Great value and quick delivery for our fridge freezer. The only criticism is that they do not offer a door reversal service like other retailers

30 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're so glad you're happy with your fridge freezer and our quick delivery! We appreciate your feedback regarding the door reversal service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great product

Great product, great service, good price.

30 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are glad you enjoyed our service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent

Very good experience and fantastic product.

8 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback. We are happy you had a good experience and love the product.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivered on time & safely to my house

Delivered on time & safely to my house
By 2 very nice helpful men.

31 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy our team was helpful and on time.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Do it, you won’t regret it!

Bought an Aeg cooker and Bosch washing machine at a fabulous price!

Excellent service, delivered on time, and earlier in the day than first advised.

Communication was top notch, with emails prior to delivery day, and a call from the driver when he was almost with us.

Haven’t unpacked yet, as we’re having a whole new kitchen fitted in the next few months, so they’re both in storage for now.

Thank you Marks! 5*

29 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're delighted to hear you found such great prices on your cooker and washing machine! It's wonderful that our service, timely delivery, and communication met your expectations. We appreciate your positive feedback!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Top Delivery Staff

Very friendly, my old American fridge freezer was a tank however was no issue for the lads that came to collect. Delivery of my new fridge freezer was also very efficient. The delivery driver was a top bloke. Would definitely recommend using this company. It was my first time and probably won’t be my last.

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your positive experience with our team and the efficient delivery! We appreciate your kind recommendation and look forward to serving you again.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Delivery team were brilliant

Delivery team were brilliant, took the item to the room of my choice without any complaints.

31 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so happy our delivery team provided such brilliant service and assisted you! Thank you for your feedback.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Exceptional service from the purchase…

Exceptional service from the purchase online to the delivery by Singh.

27 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're so glad you had such a positive experience with us. Thank you for your kind words!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Very good price for product

Very good price for product. Ease of ordering and prompt delivery with superb tracking . Guy who delivered was brilliant top class

30 May 2026
Marks Electrical logo

Reply from Marks Electrical

We're so pleased you found our product well-priced, and enjoyed our easy ordering, superb tracking, and brilliant delivery!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service and driver was a true gentleman.

29 May 2026
Marks Electrical logo

Reply from Marks Electrical

We appreciate your positive feedback! We are so happy our team provided excellent service.

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Excellent experience

I would like to say a huge thank you to the two gentlemen who delivered our American fridge freezer. They were professional, friendly, and courteous from start to finish. The appliance was large and difficult to manoeuvre, but they handled everything with great care and efficiency.

They took the time to ensure the fridge freezer was positioned correctly and made sure everything was in perfect order before leaving. Their positive attitude and excellent customer service really stood out and made the whole delivery experience stress-free.

A credit to the company – I couldn’t be happier with the service they provided. Thank you both for a fantastic job!

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're happy to hear that our delivery team provided such professional, friendly, and courteous service. It's great to know they handled the large appliance with care and efficiency, ensuring everything was perfectly positioned. We appreciate your kind words and recommendation!

Kind regards
Marks Electrical Customer Service Team

Rated 5 out of 5 stars

Great service

Great service, Craig and Everett went above and beyond delivering out item ( American fridge freezer) exactly where we required it. The box didn’t have a single blemish on and they handled the goods with care. Also offered us verbal advice how best for us to get the large item into our property! 11/10 service! Highly recommend!

30 May 2026
Unprompted review
Marks Electrical logo

Reply from Marks Electrical

We're so pleased to hear about your excellent service and how our team went above and beyond. We appreciate your kind words about their care and helpful advice.

Kind regards
Marks Electrical Customer Service Team

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