Martin & Co Bath Reviews 

368
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The Martin&co staff have been great. I rented a property through them and throughout the tenancy they were helpful, responsive and friendly. Any issues were always promptly addressed and I would recom... See more

Rated 5 out of 5 stars

Genuinely first class service from Martin and Co in Bath, particular thanks to Kate Armstrong. Kate provided freely provided her expertise and insight to the market, set realistic expectations and... See more

Rated 5 out of 5 stars

Gaye and the entire team at Martin&Co have been fantastic. We thank them all for their hard work. Their service, communication, advice, care and responsiveness to all our queries have been great throu... See more

Rated 2 out of 5 stars

Sadly Martin & Co didn't get us one viewing of our property in 6 months. They did a lovely video and photos but they seemed to put off prospective visitors by insisting they all had to offers themselv... See more

Company replied

Company details

  1. Estate Agents
  2. Property Rental Agency

Information provided by various external sources

Search for properties to buy or to let in the UK. Houses and flats for sale and to rent. Estate agents and letting agents in your area.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

368 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(368)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful staff

The Martin&co staff have been great. I rented a property through them and throughout the tenancy they were helpful, responsive and friendly. Any issues were always promptly addressed and I would recommend them to anyone looking at property in Bath or the surround.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely first class service from…

Genuinely first class service from Martin and Co in Bath, particular thanks to Kate Armstrong.
Kate provided freely provided her expertise and insight to the market, set realistic expectations and time scales and delivered on all.
As landlords with Properties in Bath, we would recommend Martin and Co and when the need arises will return. Thank you

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Criminally Inept.

I was unfortunate enough to be a tenant in one of Martin & Co's properties over the past year and the whole experience has been awful; certain personnel there are indescribably inept and lazy.

This isn't just an isolated, irate and biased tenant. I was a shareholder in the PLC and have since sold all my holdings after this experience and discussion on a couple of local Facebook groups showed I was by no means the only tenant with complaints. My fellow flatmates were also highly dissatisfied.

I ended up paying half a month's rent for a property that was promised to be ready, wasn't and then the painters and decorators M&Co had insisted on appointing, left a mess in the room. The house also had mould throughout and our emails to M&Co staff were ignored throughout. Not once did they bother to actually visit the property.

Any tenant or landlord, I would advise to avoid Martin & Co at all costs.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Martin&Co have been fantastic!

Gaye and the entire team at Martin&Co have been fantastic. We thank them all for their hard work. Their service, communication, advice, care and responsiveness to all our queries have been great throughout the whole process of selling our maisonette. They have always been so kind, reliable and responsive that it made me feel confident and it took a weight off my shoulders. If you are looking for an estate agent in Bath to sell or to buy a property, we can only highly recommend this friendly and trustworthy estate agency in Bath.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Martin & Co were extremely efficient in…

Martin & Co were extremely efficient in dealing with my purchase of one of their properties and kept in regular contact. They also kindly asked the vendor for various useful info like what paint colours had been previously used and where I could get extra matching flooring. The Vendors were fantastic and very helpful too which I very much appreciate.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

A refreshingly calm approach to sales

Brian showed me around this property which I was very keen on. It was a detailed though relaxed viewing, even though there were several other buyers attending on that particular morning, but I didn't feel hurried at all. I was given an informative handout including past sale prices on that road. Brian explained the vendors situation in an honest and realistic way. The information provided really helped me gauge the offer I would make.

David is a great Sales Director, and clearly knows what he's doing. I felt under no pressure to go beyond what I genuinely felt the property was worth to me. My offer was accepted after the vendor had considered several other offers he had received. At the end of the day, I feel that both the vendor and myself are pleased with the outcome, thanks to Brian's informative viewing and David's expert negotiation skills.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Martin & Co manage 2 flats for us and…

Martin & Co manage 2 flats for us and have always been very diligent and responsive, responding to emergencies quickly but also finding us good contractors. I would highly recommend them. In fact, I always do if someone needs a managing agent in Bath

26 January 2026
Unprompted review
Rated 5 out of 5 stars

House Sale

David, Gaye and the rest of the team could not have been more professional and helpful. The Service and Communication at all times inspired confidence and I could not have an asked for better and can highly recommend them.

9 January 2026
Unprompted review
Rated 2 out of 5 stars

No viewings in 6 months!

Sadly Martin & Co didn't get us one viewing of our property in 6 months. They did a lovely video and photos but they seemed to put off prospective visitors by insisting they all had to offers themselves before even viewing ours. Didn't even have the courtesy to drop our key back at the end of 6 months. Not recommended

19 December 2025
Unprompted review
Martin & Co Bath logo

Reply from Martin & Co Bath

Dear David,

I have no idea where you have got this idea that we were insisting applicants were under offer before we'd do a viewing. Some owners do insist on this but we have confirmed with you several times in writing and in telephone conversations that this was not the case for yourself.

With regards to the keys we offered to post them back to you as we do for many of our clients, but in the end we agreed you would to pick them up from our office yourself.

The last 3 to 4 months of the year were quiet for applicants for all properties, we put this down to the uncertainty of the budget. We tried our very best for you in difficult market conditions, and kept you updated throughout this process.

Rated 1 out of 5 stars

Vindictive letting agent; the reason the law is changing.

They have a legally questionable policy of requiring a new AST to be signed at the end of an existing one, which is obviously not needed. If you don't, they serve a Section 21 eviction notice, at the most inconvenient time. The day after you hand the keys back, the property is then available to rent on their web site.

It's agents, the landlords they protect, and practices like these that have driven a very welcome change in the law. They should be ashamed of themselves, but they are very clearly not.

Then they then go to town on the exit review, picking fault over things that were wrong at the start of the tenancy, charging excessive amounts for small things, and taking weeks to finalise the process.

If you leave a negative review, they will do what they can to have the review removed. Let's see if, and for how long, this one stays up for.

Kr

8 August 2025
Unprompted review
Martin & Co Bath logo

Reply from Martin & Co Bath

Dear Steve,
I notice that you are not the tenant. You paint a very damning picture, I can assure you that this is not a true reflection of this business. First of all we haven't and have never even intended to charge the tenant any fees (Tenant Fee Act 2019). In fact in this particular case we agreed not to increase the rent with the tenant. Secondly I cannot help think you are shooting the messenger as it is the landlords decision. We have given plenty of time to the tenant, but yes we have requested they vacate, something we and all agents have to do on occasion. I do understand your frustration, but with time I hope you will see that it this review is unwarranted.

Rated 5 out of 5 stars

Martin & Co were very helpful at…

Martin & Co were very helpful at selling our home during a very difficult market. Communication was always brilliant and the photo/video package they offer is great. Would recommend to anyone hoping to sell their home in Bath!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Confidence in Martins

Communicating with Martins &the sellers was very helpful. Gaynors help in
Seeing the property through to Exchange with all of us made a difference.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Student renting

Our agent, Ayla, was great at communicating with us and helped us throughout the whole process, making it as smooth and easy as possible.

18 July 2025
Unprompted review

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