Martin & Co Mansfield Reviews 

39
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was interested more about the property and wanted to find out more about their processing. I've left them voice messages and they've ignored me. Felt like my custom isn't worthy for them.

Rated 1 out of 5 stars

A house I was buying through Martin and co was down valued by £30,000 which is a big difference. I also lost over £500 on solicitors fees. £30,000 is a big difference to get wrong. I na now out of poc... See more

Rated 1 out of 5 stars

Unfortunately after the tenancy was signed Sarah found my partner on Facebook, messaged him asking him out for a drink and then proceeded to call multiple times after not receiving a response.

Rated 2 out of 5 stars

Didn't receive documents as they were posted to incorrect address. No apology given for their error.

Company replied

Company details

  1. Estate Agents

Information provided by various external sources

Search for properties to buy or to let in the UK. Houses and flats for sale and to rent. Estate agents and letting agents in your area.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(39)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ignorant agent

I was interested more about the property and wanted to find out more about their processing. I've left them voice messages and they've ignored me. Felt like my custom isn't worthy for them.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately after the tenancy was…

Unfortunately after the tenancy was signed Sarah found my partner on Facebook, messaged him asking him out for a drink and then proceeded to call multiple times after not receiving a response.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic friendly & professional…

Fantastic friendly & professional service from these lovely ladies, they really do go the extra mile.
Definitely recommended by us after selling two houses and buying one off them too.
Thank you 🙏 xx

11 November 2022
Unprompted review
Rated 1 out of 5 stars

A house I was buying through Martin and…

A house I was buying through Martin and co was down valued by £30,000 which is a big difference. I also lost over £500 on solicitors fees. £30,000 is a big difference to get wrong. I na now out of pocket. How can this happen!! Be careful with over valuations by these guys. When I confronted them they blamed it on their customer.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Vanessa and Sarah, both are very hard working. I felt comfortable asking loads of questions and they responded quickly to all of my emails, communication is excellent, we were kept up to date with every step of the process and our sold sold in a few days!

4 September 2020
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you so much for you'e kind review and trusting us with the sale of youre lovely home there is alot of hard work still to go, however rest assured we will continue to help you every step of the way and make the process as stress free as possible for you.
kind regards
Vanessa and Sarah

Rated 5 out of 5 stars

Exellence service from martin and co…

Exellence service from martin and co ,looked after us from day one from buying renting and selling.Nothing was to much trouble for them .They did everything they said they would do and more. Thankyou all from Linda and Doug

30 June 2020
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you so much both of you for the great feedback and the thoughtful gifts. It has been a pleasure to work with you over the years and we will miss speaking to you . Take care vanessa and all the team at martin and co mansfield.

Rated 5 out of 5 stars

Great team

Great team up there who can never do enough to help. Friendly and efficient service.

2 February 2020
Unprompted review
Rated 5 out of 5 stars

Purchaser

Amazing experience with Martin and Co. My purchasing went smooth and my lettings with you so far has been problem free. The percentage on the lettings compared to your competitor eg Baistow Eves is a bit steep otherwise all is well. Thanks.

15 January 2020
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you Priscilla and we will continue to do so!

Rated 5 out of 5 stars

Sarah and Vanessa were amazing.

Sarah and Vanessa were amazing.
I chose them over others after viewing houses myself as a 'buyer' and was really impressed with how they followed up my viewing and tried to offer my different properties when the one I went for wasn't for me.
My property was put on Zoopla and Rightmove on the same day they came to view and take photos and it was sold within 3 days.
Even after the buyer pulled out after 2 weeks they were reassuring and when the property was put back up for sale was sold again within a week.
Don't pay over the odds with other companies when Sarah and Vanessa do an amazing job and ensure they follow up from your viewings!!

11 November 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you Paul for that fantastic review we are pleased you were happy with the service you received. All the best for the future. Sarah and Vanessa :)

Rated 5 out of 5 stars

Excellent service

Office were easy to deal with and nothing was too much trouble. Kept me well informed every step of the way.

18 October 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you Sharon! We hope you have settled in to your new home.

Rated 5 out of 5 stars

Sarah was great

19 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thanks Andy, hope your getting on ok in your new home!

Rated 2 out of 5 stars

Didn't receive documents as they were…

Didn't receive documents as they were posted to incorrect address. No apology given for their error.

12 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Hi Lauren,
I understand you are reffering to your tenancy offer letter which is also sent via email.
I apologised for this error when meeting you at our offices.
We do hope you have settled in to your new home.
Kindest Regards
Sarah Elton
Property Management Specialist

Rated 5 out of 5 stars

The staff went above and beyond…

The staff went above and beyond fabulous team

11 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

thank you so much for your kind words, we are glad we got there in the end. hope you love your new home all the best for the future - Vanessa, Sarah and Natalie

Rated 5 out of 5 stars

An excellent service from all staff at Martin & co

An excellent service from all staff at Martin and co who were involved in the sale of my house. This sale was not great due to the first buyer pulling out on the day of exchange and then a complete mess was made by shacklocks solicitors in Mansfield when the second buyer got involved. Searches were forgotten about and they were really slow dealing with things, also they have to send everything out via post prolonging the sale immensely. The solicitor also left the company during the sale too for what ever reason and management had to step in. With all the above in mind Martin &co kept me updated and chased and chased and never gave up until the house was sold. Amazing support and amazing staff! Thank you so much Vanessa would of decided against selling if you hadn’t of put the effort and dedication in that you did.

All round great staff that will do all they can to help you out to buy/sell your home.

11 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Finally we got there in the end! It will be strange not talking to you on a daily basis we wish you all the best in the future and thank you for the great review.
Sarah, Vanessa and Natalie.

Rated 5 out of 5 stars

Excellent service from Sarah at Martin…

Excellent service from Sarah at Martin & Co. very friendly and helpful. Kept informed throughout and good advice given. Would definitely recommend without hesitation

5 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Glad to assist in letting your property, we look forward to hearing from you soon! kind regards

Rated 5 out of 5 stars

Great Service

Sarah at the Mansfield Branch couldn’t of been more helpful ignore she tried! Amazing service, great property! :)

5 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

Thank you simon! Glad I could assist and appreciate the kind words. PS. I enjoyed the prosecco thank you :)

Rated 5 out of 5 stars

First time renting from an agent was so…

First time renting from an agent was so scared but im actually over the moon! So helpful and friendly cant thank the staff enough at mansfield, im now settled and feel reassured of anything i need there just a phone call away, highly recommend to anyone! P. S Thank you so much 😊

2 July 2019
Unprompted review
Martin & Co Mansfield logo

Reply from Martin & Co Mansfield

We glad we made you feel at ease throughout the process and hope you have settled in well, thank you from all at martin and co

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look