beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.0
Average
836 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mason Garments
Dear Kumar,
Thank you for the beautiful review and the sharing of your experience.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Noach,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Beste Brent,
Bedankt voor het achterlaten van de review.
Zoals we per mail besproken hebben is er een fout gemaakt tijdens het invullen van het huisnummer.
We horen graag van u per mail zodra u de schoenen opgehaald heeft bij het nummer wat u heeft opgegeven.
Met vriendelijke groet,
Team Mg
Quick delivery good price
4 April 2024
Reply from Mason Garments
Dear Luc,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Product is great like always
Product is great like always. Definitly a return costomer. Shipping was fast, website was clear. Only minus was that shipping tracking was not realy clear to me. I couldn’t manage to find that. Everything else is perfect
11 March 2024
Reply from Mason Garments
Dear valued customer,
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our product and that you're considering returning as a customer. We're delighted that you found our shipping to be fast and our website to be clear. We apologize for any confusion regarding the shipping tracking. We'll definitely take your feedback into consideration and work on making improvements in this area. If you have any further questions or concerns, please don't hesitate to reach out to us. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Team MG
Reply from Mason Garments
Dear Jurian,
We appreciate your wonderful feedback. It brings us joy to know that you are pleased with the product. We hope you find great delight in wearing your new sneakers!
Warm regards,
Team MG
Mason Garments is a Crafting Contemporary Luxury:
Mason Garments is a contemporary luxury footwear brand based in Amsterdam, Netherlands. The brand was founded by Rendi Aditia in 2012 and has since gained recognition for its high-quality craftsmanship, attention to detail, and sophisticated designs.
Here are some key aspects of the Mason Garments experience:
1. **Quality Craftsmanship**: Mason Garments prides itself on the superior quality of its products. Each pair of shoes is meticulously crafted using premium materials such as Italian leather, suede, and fabrics, ensuring durability and comfort.
2. **Innovative Designs**: The brand offers a range of footwear designs that blend classic silhouettes with modern aesthetics. From sleek sneakers to elegant dress shoes, Mason Garments creates versatile styles suitable for various occasions.
3. **Distinctive Aesthetics**: Mason Garments is known for its distinct design elements, including signature details like embossed logos, unique lace patterns, and contrasting accents. These details add a touch of luxury and exclusivity to the brand's offerings.
4. **Comfort and Functionality**: In addition to their stylish appearance, Mason Garments shoes are designed with comfort and functionality in mind. Features such as cushioned insoles, padded collars, and supportive outsoles enhance the wearing experience.
5. **Brand Identity**: Mason Garments has cultivated a strong brand identity centered around luxury, sophistication, and urban style. The brand's logo, packaging, and marketing materials reflect this identity, resonating with fashion-conscious consumers.
6. **Global Reach**: While based in Amsterdam, Mason Garments has expanded its presence internationally, with distribution in upscale boutiques and department stores worldwide. This global reach has helped the brand gain recognition among fashion enthusiasts around the globe.
7. **Collaborations and Partnerships**: Over the years, Mason Garments has collaborated with various artists, designers, and brands to create limited-edition collections and special projects. These collaborations have further enhanced the brand's reputation and appeal.
Overall, the Mason Garments experience is characterized by a commitment to quality, innovation, and style, making it a sought-after choice for discerning individuals seeking luxury footwear with a contemporary edge.
28 April 2023
Unprompted review
Reply from Mason Garments
Dear Syed,
Thank you for submitting your review and describing some of our company's values.
Could you please let us know how we can turn your 3-star review into a 5-star review?
We look forward to your response.
Kind regards,
Team MG
Everything perfect!
A good selection, easy ordering process, fast shipping, everything is great.
5 February 2024
Reply from Mason Garments
Dear,
Thank you for the wonderful review.
We are pleased to hear that you are satisfied with our selection this season, found the ordering process straightforward, and received prompt delivery of the shoes.
We wish you a great deal of enjoyment wearing your new sneakers!
Kind regards,
Team MG
Loved every second of the customer experience
Great service! I got the full experience and i loved every second of it
2 February 2024
Reply from Mason Garments
Dear Jeffrey,
Thank you for the lovely review.
We are delighted to read that the entire experience met your expectations.
We wish you a lot of joy wearing your new sneakers!
Kind regards,
Team MG
Fantastic maintenance product
Fantastic maintenance product. Deep cleaning has worked really well!
22 January 2024
Reply from Mason Garments
Dear Ralf,
Thank you for the beautiful review.
We are glad to hear that the shoe cleaner has done its job!
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Would not recommend this store to friends
The colors of the shoes did not match the pictures in my case. Returning them is cumbersome, and the refund takes an incredibly long time. It's unfortunate, but I would not recommend this store to friends.
29 December 2023
Reply from Mason Garments
Dear Bernd,
Thank you for your email.
We will take your feedback regarding the return process into consideration.
On our website, it is mentioned that a refund is processed within 10 working days after receiving the return, but perhaps we can make this clearer.
Kind regards,
Team MG
Nederland delivered...
Order was supposed to be delivered, but first they could not make the delivery, then I was not home (during a work day) and they just sent the package back to Mason. But they could have left the package at the neighbours, like they do with ao many other packages...now I do not have proper shoes to weer to the wedding!
8 January 2024
Reply from Mason Garments
Dear Marnix,
Thank you for your review.
We are very sorry that the carrier returned the package to us after the initial unsuccessful delivery attempt.
As mentioned in the email, we would have liked to send you a replacement pair in advance so that you could wear them for the wedding. However, we no longer have this model in stock in your size, so we have to wait until it is returned before resending it to you.
Kind regards,
Team MG
Not recieved my order!!!!
I never have recieved nu order😡😡 ı send you a lots of mails!!!
1 January 2024
Reply from Mason Garments
Dear Sevcan,
Thank you for your review.
We regret that the package was not delivered by PostNL on two occasions due to an address error. The package was sent by us twice, but the carrier did not deliver it as agreed, resulting in its return to us.
We have sent you an email, which may contain a solution for you to receive the shoes.
Kind regards,
Team MG
perfect thank you Mason
20 December 2023
Reply from Mason Garments
Dear J,
Thank you for the beautiful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Sean,
Thank you for the wonderful review.
We are pleased to hear that the process of obtaining the shoes went smoothly!
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
Great shoes ,premium built quality
Great shoes ,premium built quality
Buy 1 size bigger for optimal comfort
29 December 2023
Reply from Mason Garments
Dear Murat,
Thank you for the lovely review.
We are glad to hear that you are happy with our shoes and their quality!
We wish you a lot of enjoyment wearing your new sneakers!
Kind regards,
Team MG
Reply from Mason Garments
Dear Martijn,
Thank you for the wonderful review.
We hope you enjoy wearing your new sneakers!
Kind regards,
Team MG
I recieved shoes with different shoe…
I recieved shoes with different shoe laces, one was shorter than the other. I wrote to customer service, they didnt answered me … unbelievable, 325€ shoes, and that happens.
15 December 2023
Reply from Mason Garments
Dear Jovic,
Thank you for your review.
Due to the busy period, we overlooked your email.
We have just sent you an email and, upon your response, will send you a correct, new set of laces so that you can wear the shoes.
Kind regards,
Team MG
Shoes are top notch,service also
22 December 2023
Reply from Mason Garments
Dear Gijs,
Thanks for your positive support. We really appreciate this and would like to wish you a lot of wearing pleasure.
Kind Regards,
Team MG
Provide printed return label
18 December 2023
Reply from Mason Garments
Dear,
Thank you for your review.
The reason we do not include a printed return label with every order is in line with our commitment to environmental friendliness. This way, we contribute to environmental sustainability among other efforts.
We hope for your understanding in this matter.
Kind regards,
Team MG
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