beautiful design, well built, comfortable and warm inside initially, I wanted this model with black shoelaces, but since none of the laces sold separately on their site fit this model, customer... See more
Company replied
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See what reviewers are saying
Extremely disappointing experience. I purchased these sneakers for around €300, expecting premium quality. Instead, after walking no more than 30 meters, the front part of the sole was alread... See more
Great service as they responded very quickly to my request! I’m ordering again! They responded very quick when I asked if my order could be delivered a couple days later because of my holiday. The... See more
Company replied
I placed an order in the evening of April 23, I wanted it for a gift so I paid $25 to get it here with two day service. On the early. morning of April 24th, I received an email stating that they had s... See more
Company details
Written by the company
Mason Garments is a premium footwear brand for successful men and women. Mason Garments sneakers are designed in Amsterdam & handcrafted in Italy.
Contact info
Netherlands
- www.masongarments.com
3.0
Average
836 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing went wrong
Nothing went wrong, only I did return my order because of not liking and fitting the shoes
18 December 2023
Reply from Mason Garments
Dear Waare,
Thank you for sharing your experience.
We are sorry to receive a 1-star review even though nothing went wrong. Taste is something personal, and unfortunately, this shoe did not match your preference.
Kind regards,
Team MG
The delivery was fast and good quality shoes
The delivery wa fast. I love the quality of the shoes I bought. Shoes are awesome!
18 December 2023
Reply from Mason Garments
Dear Kara,
Thank you for sharing your positive experience. It's always nice to hear that you are satisfied with the shoes.
We wish you a lot of wearing pleasure with your new sneakers and an early happy New Year.
Kind regards,
Team MG
Good service quick response with…
Good service quick response with changing the address, and fast delivery!
15 December 2023
Reply from Mason Garments
Dear Sedric,
Thank you very much for your positive support! We really appreciate this and we wish you a lot of wearing pleasure.
Sincerely,
Team MG
Little bit expensife but good shoos
15 December 2023
Reply from Mason Garments
Dear Xander,
Thank you for your kind words about the quality of our sneakers. We're glad you agree that you get value for your money!
We wish you a lot of enjoyment with the sneakers.
Kind regards,
Team MG
Amazing shoe but not as expected
15 December 2023
Reply from Mason Garments
Dear Hadiatu,
Thank you for your kind words about our shoe. It's unfortunate that they didn't meet your expectations. If you would like to exchange them, you can always do so within 14 days using the link on our website!
Kind regards,
Team MG
Reply from Mason Garments
Dear Bart,
Thank you for the review.
Great to hear that everything is to your satisfaction, and we wish you much enjoyment with the shoes!
Kind regards,
Team MG
Good quality quick delivery
5 December 2023
Reply from Mason Garments
Dear,
Thanks for you positive support! We really appreciate it !
Kind Regards,
Team MG
Reply from Mason Garments
Beste Sharon,
Bedankt voor u review,
Zoals aangegeven in de email die we u hebben gestuurd is het pakket beland bij een afhaal service punt. In onze email kunt u het adres terug vinden van het service punt waar u het pakket kunt afhalen. Onze oprechte excuses hiervoor.
Wij willen u nog ontzettend veel draag plezier toewensen !
vriendelijke groet,
Team MG
Reply from Mason Garments
Dear Tamara,
We regret to hear that you still have not received your new shoes. As discussed via email, we have initiated a case with the carrier. Once we receive the results, we will get in touch with you to provide a suitable solution.
Kind regards,
Team MG
The company who delivered the shoes had…
The company who delivered the shoes had put the shoebox outside and left and the shoes and box when all wet!!!
28 November 2023
Reply from Mason Garments
Dear Mustafa,
Thank you for your review.
We are sorry to hear that the chosen carrier did not deliver the package to you properly. We will report this to ensure that this does not happen again in the future.
Our sincere apologies.
Kind regards,
Team MG
I didn't receivid my pakkage.
I didn't receivid my pakkage.
DHL is already busy with investagation, but still don't have an update.
I already sent an email to customersupport from mason, but also no reply on it.
27 November 2023
Reply from Mason Garments
Dear Daniel,
Thank you for your review.
We are sorry to hear that there have been difficulties with the delivery of your package, especially due to the holiday season's increased workload for carriers. As mentioned in our previous email correspondence, we have initiated an investigation with the carrier. The results of this investigation may take up to three weeks. Once we have more information, we will contact you directly and provide a suitable solution.
Kind regards,
Team MG
My experience with Mason Garments is…
My experience with Mason Garments is great, except for one thing: I find it rather ennoying that they don’t have a telephone number to contact in case of questions etc.
26 November 2023
Reply from Mason Garments
Dear Sabine,
Thanks for your positive respons. We really appreciate that !
I will discus your feedback within our team.
Kind Regards,
Team Mg
Reply from Mason Garments
Dear Rick,
Thanks for your positive review. We really appreciate it !
We wish you a lot of wear pleasure.
Kind regards,
Team MG
Great shipping Good material
Great shipping, fast en Good. Nice shoes with great material.
26 November 2023
Reply from Mason Garments
Dear Johan
Thanks for your positive review. We really appreciate it !
We wish you a lot of wear pleasure.
Kind regards,
Team MG
Reply from Mason Garments
Dear zee,
Thanks for your positieve support! we really appreciate it.
Kind regards,
team MG
Reply from Mason Garments
Dear Ronny,
Thanks for your positieve support! we really appreciate it.
Kind regards,
team MG
Reply from Mason Garments
Dear Lucas,
How awful that you had to experience this. I immediately went after it for you. According to our admin department, a refund has now been made.
Due to the busy sales period, this took longer than you are normally used to from us, and we sincerely apologize for this.
I hope I have informed you sufficiently, if you have any questions, please feel free to contact us!
Sincerely,
Team MG
Package not yet received after 2 weeks
21 November 2023
Reply from Mason Garments
Dear Tom,
Thanks for your review.
I immediately checked the status of your package and saw that it is currently still in the carrier's sorting center.
I also see that it will be delivered within 1 to 2 working days. Our sincere apologies for the delay that your package has suffered. If the package has not arrived in 2 days, please send us an email.
Kind Regarts,
Team MG
I have about 5 pairs of them
I have about 5 pairs of them, even the first ones I bought I wear. So for me the best buy. Last ones I bought because they are black on black.
Best regards and sales,
Andy
23 November 2023
Reply from Mason Garments
Dear Andy,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
Reply from Mason Garments
Dear,
Thanks for your positieve support ! we appreciate it.
Kind regards,
Team MG
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