Price was keen. Indications were that the wellies would be true to my normal size, important for an online purchase especially when you live in the Highlands. The wellies themselves are excellent and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found Mastershoe to be excellent. Great selection of products and easy to find options. Price was fabulous and delivery was great too. Have added them to my list of 'go to' sites for equipment and tol... See more
Company replied
After searching online for a decent price for the shoes I stumbled across Mastershoe. Not only was the cost of the shoes way better than anywhere else, including free delivery, the ease of ordering... See more
Company replied
Found this company by accident searching for a specific pair of boots and they came up as the cheapest. Did a bit of research to make sure they were a genuine company and found they were a reputable f... See more
Company replied
Company details
- #6 of 217 best companies in Shoe shop
- #3 of 57 best companies in Bags and luggage shop
- #2 of 34 best companies in Boot Shop
- #4 of 79 best companies in Children's clothes shop
- #1 of 9 best companies in Foot Care
Written by the company
We began trading in 1982, and now have a high street store Trowbridge. This online store first opened in 2006 and offers the same genuine, top branded footwear found in our stores, at competitive prices. This site is produced in-house to keep it fully up to date and to display new ranges as soon as they become available.
Mastershoe Details
Written by the company
- 30 Day Money-Back Guarantee
- Returned item must be in 'as-received' condition (i.e. unworn) with the original box and swing tags, labels etc. We do not operate a free returns service for correctly supplied, unwanted goods.
- Free UK Delivery
- We use a Royal Mail tracked service for all UK orders and takes 2-3 business days.
- Next Day Delivery
- We offer a Next Day service on all items for delivery within the UK. Orders must be placed before 3pm. A charge of £7.99 covers 1 or 2 pairs.
- Paypal , Apple Pay, Google Pay and all Major Credit/Debit Cards Accepted
- We accept Paypal and all Credit/Debit cards (including AMEX). Apple Pay and Google Pay
- Security Checks and Encryption
- We use a payment gateway and 3D secure to ensure orders are legitimate and to better protect our customers from fraud. We use a 256bit SSL certificate to encrypt all sensitive information.
Our Response Time Guarantee
Real humans, fast replies.. because waiting is frustrating.
At Mastershoe, we take pride in giving you real, human help, quickly! That’s why we guarantee that every message, will be answered by our UK-based team within one working day (and usually much faster).
No bots, no long waits. Just fast, friendly help from people who care!
Contact info
Meadows Works, BA14 8BR, Trowbridge, United Kingdom
- 02030 077865
- support@mastershoe.co.uk
- www.mastershoe.co.uk
4.9
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I could not fault Mastershoe
I could not fault Mastershoe: from placing the order through to delivery of the product their service was first class.
18 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re delighted you found the service first class throughout. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Brilliant service
Brilliant service, great product and fast delivery….first time customer so would definitely look to shop here again in the future
21 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased your first order went so smoothly and that you were happy with the product and fast delivery. We look forward to receiving your next order!
Kind Regards,
Mastershoe
So glad to find boots I was looking for…
So glad to find boots I was looking for at Matershow, that seemed unavailable elsewhere. Easy to order, good delivery.
21 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased to hear you found the Merrell hiking shoes at a good price and that they arrived promptly. It’s great to hear you’re so happy with them :D
Kind Regards,
Mastershoe
Bought Merrell hiking shoes
Bought Merrell hiking shoes, really good price, prompt delivery, excellent shoes - very happy.
20 May 2026
Reply from Mastershoe
It sounds like the Merrell hiking shoes were a great find! Thanks for highlighting the price and prompt delivery, and enjoy the new shoes.
Kind Regards,
Mastershoe
Order arrived very quickly
Order arrived very quickly. Excellent price. Good packaging. Item exactly as described. Will no doubt use this company again 😀
20 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased your order arrived quickly, was well packaged and exactly as described. We always work hard to keep our prices competitive and look forward to receiving your next order.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review and order. We’re pleased the boots arrived quickly and were exactly what you were looking for!
Kind Regards,
Mastershoe
Very good with updates all the way
18 May 2026
Reply from Mastershoe
Thank you for your review and order. We’re pleased you found the updates clear and helpful throughout.
Kind Regards,
Mastershoe
Excellent service, thankyou
I ordered a pair of ladies trainers which were in the sale.
They arrived quickly, with no problems at all.
If I had needed to return them, full details of how to return were given.
I was very pleased, and will use this company again.
18 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you found the trainers at a great price and that they arrived quickly! We look forward to receiving your next order.
Kind Regards,
Mastershoe
Really easy to order and delivery was…
Really easy to order and delivery was quick. The boots arrived and fitted perfectly.
20 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased to hear the ordering process was straightforward, delivery was quick and the boots fitted perfectly!
Kind Regards,
Mastershoe
Excellent walking boots
Excellent walking boots and at a competitive price. Good quick delivery.
20 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the walking boots and the quick delivery.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the product, fast delivery and communication throughout your order.
Kind Regards,
Mastershoe
A fast efficient company
A super easy site to navigate and a really short time from the order to the delivery.
I didn’t need their customer support, so I can’t comment on that but I will definitely be using this company again.
15 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you found the website easy to use and that your order arrived so quickly. We look forward to receiving your next order.
Kind Regards,
Mastershoe
Best price, great service.
Ordered the trainers after searching for the best price. Came quickly and really good fit. Excellent service!
19 May 2026
Reply from Mastershoe
Thank you for your review. We do our best to keep our prices competitive, so we’re pleased you found the trainers at a great price and that they arrived quickly. It’s also good to hear they fit too! :D
Kind Regards,
Mastershoe
Great to do business with
Great selection of the make I was after, Keen, even in my size 13’s.
Super prices and item was delivered quicker than expected with the correct product
19 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased we had the Keen style you wanted in size 13 and that it arrived sooner than expected.
Kind Regards,
Mastershoe
A great shopping experience.
A great shopping experience. Most people look on Amazon first for prices. Look no further that this site. Not only are prices much better but you know you are buying the genuine article from MASTERSHOE. They are a family run business , professional and polite with good early delivery (not Everi of course !).
19 May 2026
Reply from Mastershoe
Thank you for such a thoughtful review. We work hard to offer great products at competitive prices, so your comments mean a great deal!
Kind Regards,
Mastershoe
Competitive pricing and quick delivery.
Competitive pricing and quick delivery.
Great experience all round.
19 May 2026
Reply from Mastershoe
Thank you for your review. We’re pleased you had a great experience and that both the price and delivery met your expectations.
Kind Regards,
Mastershoe
Seamless from purchase to return
Seamless from purchase to return! (Shoes just weren’t for me).I wish all online experiences were as good as this.
19 May 2026
Reply from Mastershoe
Thank you for your review. We’re sorry the shoes weren’t quite right for you, but pleased the ordering and return process was straightforward.
Kind Regards,
Mastershoe
Fast delivery and great products
Found Merrell walking shoes at better prices than anywhere else. Ordered on Sunday and were with me by Tuesday. Excellent service
18 May 2026
Reply from Mastershoe
Thank you for your review. We work hard to keep our prices competitive, so we’re pleased you found the Merrell walking shoes at a great price and that they arrived so quickly.
Kind Regards,
Mastershoe
Reply from Mastershoe
Thank you for your review. We’re pleased you were happy with the wellies and the quick delivery. We always do our best to keep our prices as competitive as possible.
Kind Regards,
Mastershoe
Found this company by accident…
Found this company by accident searching for a specific pair of boots and they came up as the cheapest. Did a bit of research to make sure they were a genuine company and found they were a reputable family business and had been around for years so was happy to place an order with them. Order process was simple and delivery was very quick and efficient. Five star company to deal with. ⭐️⭐️⭐️⭐️⭐️
18 May 2026
Reply from Mastershoe
Thank you for taking the time to leave such a detailed review. We’re pleased you felt confident ordering from us and that the whole process, from placing your order to delivery, was quick and straightforward. Your five-star rating and kind comments about our family business are greatly appreciated.
Kind Regards,
Mastershoe
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