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Mattressman Reviews 

66,361
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 6,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the store staff provides exceptionally helpful and knowledgeable advice without any pressure to make decisions. People also really appreciate the prompt and efficient delivery service, noting that friendly delivery teams arrive right on schedule. Consumers are extremely satisfied with the high quality and overall comfort of the new beds and mattresses. Some reviewers were not happy with delivery complications, mentioning frustrating instances where packages were unfortunately sent to the incorrect address. A few other people also encountered unexpected problems with damaged goods or missing components upon their initial arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders often arrive on time or even... See more

Product

Customers consistently note positive experiences with product, highlighting comfortable mattresses and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing store assistants and delivery teams... See more

Service

Users describe positive interactions with service, highlighting knowledgeable assistants and helpful store... See more

Quality

Consumers find quality to be positive, highlighting super comfortable mattresses and well-made beds at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were given good advice, from a very knowledgeable store manager. With information to hand, we were left to try different make/and models to suit our needs, with no pressure to make any decision... See more

Company replied

Rated 5 out of 5 stars

Excellent quality mattress. Would have liked my old mattress taken away but not an option even after speaking to customer services so just make sure you're aware of that. I'm having to wait a long... See more

Company replied

Rated 5 out of 5 stars

Excellent value, fast delivery by very efficient team, who arrived very promptly & took the old mattress away. Very comfortable new mattress which has improved our quality of sleep no end. 10/10 thank... See more

Rated 5 out of 5 stars

Helpful but not pushy when we bought bed and it arrived when they said it would ,the delivery men having messaged me previous day giving me a two hour slot. Brandon and Andy were courteous efficien... See more

Company replied



Company details

  1. #39 of 228 best companies in Bedroom furniture shop
  2. #24 of 115 best companies in Bed shop
  3. #11 of 87 best companies in Bedding Shop
  4. #3 of 29 best companies in Children's Furniture Shop
  5. #75 of 395 best companies in Home Furniture Shop
  6. #17 of 86 best companies in Mattress Shop

About Mattressman

Written by the company

Mattressman are the UK’s biggest online mattress specialists and experts when it comes to sleep solutions. For 20 years, we’ve been transforming the nations sleep, one mattress at a time. With thousands of mattresses in stock , including big brands such as Silent Night, Sealy, Reylon and The British Bed Company, you can trust Mattressman to find your perfect nights sleep. Our 60-night sleep trial options, free next-working day delivery and expert customer service are just a few of the reasons we have a 4.8 star review on Trust Pilot.


Our customer care team is on hand Monday to Friday 8am to 5.30pm and Saturdays 8am to 4.30pm to answer any Mattressman sales enquiries or product questions. Please call 0333 577 5773 to speak to one of our sleep experts. You can also contact the team by email or live chat. Visit Contact Us for more details.


Shop online 24/7 by visiting us at Mattressman


We offer a FREE next working day (8.00am – 6.00pm) delivery service to the UK Mainland (dependent on delivery area) on all orders over £45 received & security checked before 4pm.


We offer a two-man, room of your choice delivery service, removal for recycling service and Saturday delivery . Go to Delivery for more information on all of our delivery options.


Big Brands Delivered Next Day at Mattressman

Mattressman.co.uk

Written by the company

Free and fast delivery
We aim to offer FREE NEXT DAY delivery for all orders over £100 placed before 4pm
Great advice
Knowledgeable sales staff will be happy to offer you all the help you need.
Huge product range
From memory foam to luxurious natural fillings, pocket springs for nightly use to simpler spring units for your spare room, we have something for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

66k reviews

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4.8

All reviews

(66,361)

6,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good service

Arrived on the date quoted in store. Was kept up to date with delivery. Received what was ordered.

7 August 2026
Rated 4 out of 5 stars

It was easy to order

It was easy to order. The mattress came on the right day and time. They took our old mattress away as promised.
The new mattress is firmer than the one we had before but we are getting used to it.

7 August 2026
Rated 5 out of 5 stars

No sleepy service here !!

Had a great experience at Mattressman! Dan was incredibly friendly, helpful and knowledgeable, and made choosing the right mattress much easier..

Brilliant service from start to finish. Would definitely recommend Mattressman.

28 July 2026
Rated 5 out of 5 stars

Good value beds

Very helpful salesman in store. Fast delivery and delivered as promised. Happy with how the beds went together although was a bigger job than expected. Instructions could have been better but the video helped. Overall very positive experience. Good value for money.

1 August 2026
Rated 4 out of 5 stars

Be aware of super early deliveries !!

The only fault was I was told the delivery was going to be 06.24 - 08.24. I was not made aware of early delivery when purchasing, they moved it around for me BUT said if they couldn't they would have to deliver a different day leaving me with no bed.

7 August 2026
Rated 5 out of 5 stars

Great service

I had a very pleasant experience with the company. The mattress wasn't in stock because it was made to order but it arrived on time, directly to the door and it was at a very reasonable price and is very comfy!

7 August 2026
Rated 5 out of 5 stars

Excellent service; would recommend and use again

All went well; delivery was as advised and the crew were careful and friendly.
The bed went together easily and seems sturdy and comfortable.
Only downside was the amount of polystyrene and very sticky tape in the packaging. But that's the fault of the manufacturer, not Mattressman.

7 August 2026
Rated 5 out of 5 stars

Great experience despite issues

The mattress was great, but even better was the amazing customer service I recieved.

My order was unfortunately delivered to the incorrect address and the issue was dealt with quickly, consistently and with care and understanding. I eventually located and collected the mattress myself but the company looked into the issue and had it not been collected, were more than willing to get me a new mattress urgently.

I really recommend getting g your mattress from here.

Also, aside from the mattress going missing, the delivery (albeit to the wrong place) was very quick.

1 August 2026

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