maudesjewellers.co.uk Reviews 

855
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, helpful updates, and the remarkably seamless online ordering process that makes finding desired items completely effortless. Many people truly love the beautiful jewelry and wonderful products available, often praising the careful attention to detail, sweet surprises, and gorgeous presentation. Consumers consistently appreciate the welcoming staff and the truly outstanding customer service experienced throughout every single interaction with the business. Shoppers repeatedly note that purchases consistently arrive promptly, beautifully gift-wrapped with personalized touches, and fully matching their expectations with absolute satisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting the exceptional speed and... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with the gorgeous jewelry,... See more

Service

Consumers find service to be exceptionally positive, praising the outstanding overall experience and... See more

Order

Reviewers highlight positive aspects of order processes, describing them as efficient and very easy to... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items and jewellery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service as always. Brought my friend a lovely necklace and o know she will love it. Suberb quality for the price. Friendly helpful service. All staff compassionate, knowledgeable and compass... See more

Company replied

Rated 5 out of 5 stars

Lovely jewellery, delivery was fast with updates throughout. Ordered for a present so chose the free gift wrapping at checkout and was really impressed, looked lovely especially with the personalised... See more

Rated 5 out of 5 stars

Ordering on line was so easy found everything I needed . Loads to choose from. From start to finish transaction was so easy. Extremely fast delivery. Have visited there store before excellent staff.... See more

Company replied

Rated 5 out of 5 stars

Found this website online when looking for a particular purse for my daughter's xmas. The price was great and delivery was very fast. The free gift wrapping was a lovely bonus (along with the sweeti... See more

Company replied


Company details

  1. #124 of 287 best companies in Jewellery shop
  2. #11 of 43 best companies in Bag shop
  3. #122 of 371 best companies in Gift shop
  4. #58 of 111 best companies in Jeweller
  5. #13 of 26 best companies in Jewellery Engraver

Written by the company

Award-winning Jewellers in Boston, Lincolnshire with a range of fashionable and classic jewellery and gifts to suit all budgets and tastes!


Contact info

4.8

Excellent

TrustScore 5 out of 5

855 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(855)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Felt like I was being rushed out from…

Felt like I was being rushed out from the shop as soon as she heard we were not British. Came in thinking that they pierce ears with a needle as I have been told 6 months ago instead of a gun, as we had a bad experience before however by the time I have finished filling out paperwork my daughter was already with earrings (used a gun). On top of that my daughter received the wrong earrings from the ones she have chosen

9 August 2025
Unprompted review
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

So sorry to hear this , and how very unfortunate you felt this way . We employ a lovely polish lady Agata , nationality has no boundaries at Maudes . We have pierced ears for 49years and have never used needles and we would not advise this . Hopefully your daughter is now loving her piercing x

Rated 5 out of 5 stars

Fabulous service

Fabulous service, not only was this beautifully wrapped, it was delivered on the same day that I ordered it!

24 July 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Thank you for your custom and lively review x

Rated 5 out of 5 stars

Excellent service

Excellent service. Great range of products. Quick delivery and really well packaged.

17 July 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Thank you Alice for a lovely positive reply x

Rated 5 out of 5 stars

Good set

Exactly what i was looking for
My wife loved it

6 May 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Thank you for your review lovely to hear your wife was happy 😊 x

Rated 5 out of 5 stars

Excellent!!!

First time ordering from Maudes Jewellers and Id definitely order again! Items are well packaged and came packed with a business card and complimentary gift which is a nice touch. Super fast delivery that requires you to be signed for and kept up to date with delivery status. Highly recommend.

26 April 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Thank you Jamie, we look forward to welcoming you back again x

Rated 4 out of 5 stars

Disappointed in gift wrapping

Product was lovely delivery was on time but the item wasn't gift wrapped it was put into a bag from another brand so my daughter was slightly disappointed as she thought it was something else 😢

28 March 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Hi Sharon so sorry to hear that your item wasnt gift wrapped 🎁 these boxes were such a hard shape to gift wrap , we gave away a bag as we thought it looked a little neater . So sorry x

Rated 5 out of 5 stars

Went in yesterday looking for ideas for…

Went in yesterday looking for ideas for a couple of pairs of earrings
OMG The staff were brilliant, finally purchased 2 pairs of earrings which I would never have looked at myself
Thank you for all your help, earrings are perfect
Best Jewellery in Boston

4 April 2025
Unprompted review
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Awe thank you so much 😊

Rated 2 out of 5 stars

The package is great and sweet

The package is great and sweet. They delivered the item very quickly. But the item didn’t meet my expectation and I contacted the customer service for the return but no reply at all. I emailed twice for a week. That’s very disappointed.

9 February 2025
maudesjewellers.co.uk logo

Reply from maudesjewellers.co.uk

Hi Suki unfortunately we didn’t receive your emails or the returned item which we would have quite happily refunded .

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look