Maughan Jones Reviews 

582
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design, noting that the timepieces look far more expensive than they actually are while offering incredible value. People also love the generous included accessories, such as extra straps and changing tools neatly packed inside a premium presentation box. However, some customers also noted issues with unexpected delivery delays caused by external courier services during busy periods. A few consumers also mentioned encountering occasional problems with customer support response times or minor timekeeping functionality flaws. Furthermore, a number of buyers experienced minor inconveniences regarding the sizing of metal bracelets.

What people talk about most

Product

People report positive experiences with product, highlighting that the watches are amazing quality and look... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the build, styling, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Clients share positive opinions on price, highlighting that the items offer exceptional value and feel much... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting incredible affordability and luxury... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. #25 of 32 best companies in Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

582 reviews

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Asks customers to review

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Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(582)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just bought the Apex gold and was…

Just bought the Apex gold and was pleasantly surprised at how nice it is, the whole presentation with the tools in the expensive looking box is great. I needed an extra link and emailed customer support who got straight back to me and will be sending me a extra link. I intend to buy another when the other model I want comes back into stock....5 stars and I hope you continue to grow as a brand, I've had enough of watch companies wanting to charge me price of an exotic car for a watch, this looks great without that lunatic over hyped price tag.

23 January 2026
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

So glad you are happy. Yes your extra links have been dispatched for you. If you have subscribed to our website, you will be the first to know when we restock, or have any new models launched

Rated 5 out of 5 stars

Watch is outstanding

Watch is outstanding. I have 2 x Maughan watches now. I have other high end expensive watches (I walked into this with limited expectations) and cannot believe the build quality, packaging, branding and accuracy of these watches... I thought these were dropshipped but not at all. It's impossible. They are even branded in the 'Rotor'.. I do not get the price v product. It doesn't make sense. Highly recommend and highly recommend you watch the videos from the founders on YouTube tube.

5 January 2026
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Reply from Maughan Jones

Thank you so much for your lovely review. It means the world to us when a customer is as happy as you are. 😍

Rated 5 out of 5 stars

Maughan Jones

Wow . As I serious watch collector, I was surprised how good this companies watches are. The attention to detail is incredible. The materials,finishing and styling are impressive. With two straps you have a watch that is smart for an evening out or a watch that would attract attention in the boardroom. The presentation box is also of a high quality, with the tools also provided to make the changing of the straps quick and easy. I was impressed with the first watch I acquired, I immediately bought a different style. They more than hold their own in my collection. Will be keeping a close eye on this brand as it grows.

20 January 2026
Unprompted review
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Reply from Maughan Jones

Brilliant. Thanks Paul. Yes do subscribe so you are first to receive any promotions or new styles added.

Rated 4 out of 5 stars

I bought a watch over the Christmas…

I bought a watch over the Christmas period wanting the black face and orange strap which the site said had in stock only to be told it wasn’t and was sent a replacement which didn’t work had to send it back. But to be honest worth the wait. Customer service was brilliant and the watch I’m wearing has had lots of comments on its looks.

5 January 2026
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Reply from Maughan Jones

I am very happy that you love the alternative. We did have some issued over the christmas period with stock levels and courier issues but these have been resolved and looking forward to receiving more stock soon.

Rated 5 out of 5 stars

Beautiful looking watch.

Beautiful looking watch.. materials are fine, much better then some higher price watches.. I am actually loving it.. you get two bands, as good as two watches at one price.. not that difficult to change.. weekday and weekend watch in one.. stunning watch..

5 January 2026
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Reply from Maughan Jones

Thank you so much for your review Suleyman. The extra strap really does change the entire look. Many other different colours also available if you ever wish to change it further.⌚

Rated 5 out of 5 stars

5 star product & service

I was looking for a stylish watch that would work just as well for everyday smart-casual wear as it would with a suit, and the Maughan Jones Luminex Black/Orange fit the brief perfectly. I’m glad I waited for it to come back into stock.

Ordering was straightforward, delivery was quick, and the quality exceeded expectations. The watch itself feels solid and well made, with the orange strap adding a modern edge, while the stainless-steel bracelet offers a more classic option. Both were presented nicely in a quality watch box.

With larger wrists over 8.5”, aftersales support can often be a frustration, but in this case it was excellent. Extra links for the stainless-steel bracelet were supplied promptly, and there was also helpful assistance in sourcing an additional orange strap from their wide range.

Overall, a great product backed by genuinely good service. Five stars.

2 January 2026
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Reply from Maughan Jones

Thank you so much for your review Jon. So pleased you are happy with the watch and the service you have received 😍

Rated 5 out of 5 stars

My second watch now

My second watch now, great customer service and quality timepieces! Won’t find such quality for such a good price anywhere else.

5 January 2026
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Reply from Maughan Jones

Thank you for your review Nathan, and thank you for your continued custom

Rated 2 out of 5 stars

Waste of money

Waste of money. I’m not buying it.

12 January 2026
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Reply from Maughan Jones

Hi Muhammad. I am very sorry that you are not happy with your purchase. You have not made contact with us to discuss any issues with your order. Please let us know what you are unhappy about so we can have a chance to rectify it. At £87 for a stunning watch with extra strap and case, we believe that it is very good value for money.

Rated 4 out of 5 stars

This is a lot of watch for the price.

This is a lot of watch for the price.. bought half price. Looks great on the wrist and had a few compliments already.
The only issue is the next day delivery is not true .took 5 days to arrive and not the greatest of communication.

5 January 2026
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Reply from Maughan Jones

Thank you for your review David. Unfortunately the delay was caused by the weekend. Parcels received after 3pm on a Friday will not be dispatched until the Monday. We are working at putting more information onto the website so that this is clearer.

Rated 5 out of 5 stars

Lovely timepiece for over more than…

Lovely timepiece for over more than half price excellent quality, will be checking out more of there stuff for sure. The only criticism was it took nearly a week to get to me but I was notified about the situation they had with there couriers but for the price I got it for I can't complain to much.

2 January 2026
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Reply from Maughan Jones

Thank you for your review Yucel. The courier issues have now been rectified and i hope that this doesn't put you off of purchasing from us again

Rated 5 out of 5 stars

Maughan Jones watch

Amazing quality watches cheap prices fast delivery no delays what so ever recommend buying from them you can also regulate the watch length which I also like about their brand

16 January 2026
Unprompted review
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Reply from Maughan Jones

Thank you for your review Cyryl. Enjoy your new watch ⌚

Rated 5 out of 5 stars

Maughan Jones watch

Watch arrived as described and for the money is absolutely amazing value it feels like a watch at around a £350 mark but was under £100 it's very good quality and I'm very pleased with it and would definitely recommend them, delivery was maybe a few days longer than I expected (didn't notice a delivery date if they did give me one) but I'm used to ordering stuff with amazon prime next day on the whole great watch and would buy from here again.

5 January 2026
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Reply from Maughan Jones

Thank you for your review Reece. The delivery issues have now been rectified with the couriers as usually orders do arrive next day.

Rated 5 out of 5 stars

Outstanding quality

Buying a watch from this company is one of the nicest experiences I have ever had. The quality is amazing and the after service is beyond good. The delivery the packaging it’s like buying a 15k watch. The quality is outstanding and unbelievable. Quite honestly if you want a beautiful watch please buy with confidence.

12 January 2026
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Amazing review James. So pleased you are happy with your new watch. 😍

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