Maughan Jones Reviews 

582
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design, noting that the timepieces look far more expensive than they actually are while offering incredible value. People also love the generous included accessories, such as extra straps and changing tools neatly packed inside a premium presentation box. However, some customers also noted issues with unexpected delivery delays caused by external courier services during busy periods. A few consumers also mentioned encountering occasional problems with customer support response times or minor timekeeping functionality flaws. Furthermore, a number of buyers experienced minor inconveniences regarding the sizing of metal bracelets.

What people talk about most

Product

People report positive experiences with product, highlighting that the watches are amazing quality and look... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the build, styling, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Clients share positive opinions on price, highlighting that the items offer exceptional value and feel much... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting incredible affordability and luxury... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. #25 of 32 best companies in Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

582 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(582)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and customer service

Great products and customer service. Love the different watches! I now have the Apex and Luminex. Next will be the spectra pro

17 November 2025
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Reply from Maughan Jones

Amazing. Nice to have a variety. The Spectra Pro is stunning. Keep an eye out for our new styles launching very soon. 🎊

Rated 5 out of 5 stars

Try these

Delighted with the quality and price of my recent purchase which is the 2nd that I have made from Maughan Jones.
Presentation box with accessories is a class finish to the purchase.
Goods arrived within the timescale advised at time of purchase.

17 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your continued custom Stephen. It means so much to us that you are happy. 😍

Rated 5 out of 5 stars

good quality and legit

ordered 2 watches recieved them the next day, great quality and price (since i bought them when they were 50% off),
would buy again. 👍

17 November 2025
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Reply from Maughan Jones

What a bargain you've had. It's been the biggest sale we've had so far. Thank you so much for your review and we hope you enjoy yur recent purchases.⌚

Rated 4 out of 5 stars

Delivery issues

I have purchased several watches in past year, unfortunately on this occasion the delivery was an issue. This has now been satisfactorily resolved but was still frustrating

17 November 2025
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Reply from Maughan Jones

Hi Mike. Yes this was 100% a UPS issue, as discussed over email. We did manage to rectify the problem and get you a new replacement watch sent out within days. Unfortunately, the couriers are somewhat out of our control but we will always do our very best to liaise with them if any problems occur. Pleased that your issues were fully resolved in the end and you are happy with your watch

Rated 3 out of 5 stars

Stylish and elegant design but no thanks

Stylish and elegant design, I have bought and paid a discounted one, however I would still not buy it the movement is quite bad, way too fast, I'd rather buy £100 watch from AliExpress, movement is better.

23 November 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Hi. I am very sorry that you are not happy with your watch. I cannot see that you have contacted us about any issues you have been experiencing which is disappointing, as we pride ourselves on our customer service and our products. If you would like to discuss any issues at all, then please contact us at support@maughanjones.com so we can make you happy again.

Rated 5 out of 5 stars

Excellent product

Excellent product. I have purchased 2 more watches because I was so impressed with my first purchase. The delivery was as promised. The price is astonishing given the quality. I would recommend to all.

10 November 2025
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Reply from Maughan Jones

Thank you so much for your review and your continued custom

Rated 5 out of 5 stars

Couldn't ask for more ....

Ordered the Luminex - Arctic White watch for my son's 30th, this is his third Luminex and he loves the quality and brand.
Admittedly, there was a problem with the watch and I couldn't fault Maughan Jones for their response time, customer service and how they were willing to go above and beyond to resolve the issue.

I really can't fault the supplier and I would highly recommend them to both old and new customers. Thank you for all your help.

3 November 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review Angela. Glad my little video helped your son with his strap issue, and he can now switch between all watches. Many thanks for your continued custom.

Rated 5 out of 5 stars

Superb Customer Service

Purchased a Luminex watch in Dec 2024 for my son’s Christmas present. He was delighted with it, as was I. It was well presented, feels weighty & decent quality and was delivered in super quick time.

Sadly in Oct 2025 the watch developed an issue with the winding stem meaning the time or date couldn’t be altered. I contacted MJ via their website, had a response within 24 hours, sent them a short clip, as requested, showing the issue and they immediately agreed to replace the watch. They sent me a returns label and sent the new watch out on next day delivery.

Simply superb customer service. Would thoroughly recommend. They care about their product and their customers.

28 October 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your lovely review Stephen, and i hope your son can now continue to wear his Luminex. ⌚

Rated 5 out of 5 stars

Very nice watch

Very nice watch, affordable price. The gum strap included is also a nice option.

4 August 2025
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Reply from Maughan Jones

Many thanks for your review Mitica. The rubber strap turns the watch from smart to casual and is very easy to do using the tools provided. If you need any help, there are videos to assist you.

Rated 5 out of 5 stars

An absolute masterpiece

Absolutely fantastic looking and feeling timepiece. The watch arrived the next day and is presented in a way you would expect from a much more expensive company. I have had many compliments on my new watch and would recommend them to anyone.

22 October 2025
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Reply from Maughan Jones

Thank you so much for your lovely review Kieran.

Rated 5 out of 5 stars

Amazing watch

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps. Even the box is comparable to much more expensive watches. Comfortable and fits nicely on my 19.5cm wrist. Reliable Japanese automatic movement. Very quick (literally next day) tracked delivery. Nothing negative to say at all.

21 October 2025
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Reply from Maughan Jones

Thank you so much for taking the time to write your wonderful review Tim. Enjoy your watch ⌚

Rated 4 out of 5 stars

Disappointed

The ordering and delivery of the watch was painless. The product is very well made and looks good on the wrist. Plenty of good comments.
However the watch needs to be constantly worn if not it stops and needs resetting particularly after a nights sleep. I had a two hour snooze during the day and when I awoke the watch had stopped. This feature unfortunately impacts the experience.

28 October 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review Paul. The automatic feature sounds like it has not been charged fully as it should last at least 24 hours. I would suggest winding the crown approximately 30 times whilst the crown is pushed in to fully charge the watch. Then, if worn daily, it should not stop after a couple of hours. If you are not going to be wearing it for a while, a watch winder is a very good purchase to help keep your watch ticking away

Rated 5 out of 5 stars

Easy quick transaction and fast…

Easy quick transaction and fast delivery. Excellent communication throughout.
Would definitely use again.

20 October 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review David. We hope you are enjoying your new watch

Rated 5 out of 5 stars

High end looks without the price.

As an engineer i appreciate things that are well made, and they don’t have to be expensive big name brands, from opening the box to putting on the watch all i could say was wow.
I’m overwhelmed by the quality of everything and the customer service is excellent.

16 October 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your amazing review John. It is very much appreciated. Enjoy your watch.

Rated 5 out of 5 stars

Would highly recommend

Delivery was super fast. The watch came in a very well crafted box and the quality of the watch is absolutely superb. Would highly recommend.

13 October 2025
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Reply from Maughan Jones

Thank you for your review Thomas. We hope you enjoy your new watch

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