Maughan Jones Reviews 

582
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning design, noting that the timepieces look far more expensive than they actually are while offering incredible value. People also love the generous included accessories, such as extra straps and changing tools neatly packed inside a premium presentation box. However, some customers also noted issues with unexpected delivery delays caused by external courier services during busy periods. A few consumers also mentioned encountering occasional problems with customer support response times or minor timekeeping functionality flaws. Furthermore, a number of buyers experienced minor inconveniences regarding the sizing of metal bracelets.

What people talk about most

Product

People report positive experiences with product, highlighting that the watches are amazing quality and look... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the build, styling, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Price

Clients share positive opinions on price, highlighting that the items offer exceptional value and feel much... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting incredible affordability and luxury... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing watch. Looks far more expensive than it is, choice of a very nicely made bracelet and a rubber/silicon strap colour matched to the face with all the necessary tools to swap and adjust straps.... See more

Company replied

Rated 5 out of 5 stars

I have just received my Brand new Monument Automatic in Blue sporting a reflective face that sparkles whatever the light. The seconds hands glide like a Rolex or a Tag perfectly magically... See more

Company replied

Rated 5 out of 5 stars

Amazing Company, top quality products & best in class regardless of price customer service - they are beyond excellent 👍🏻 In reality they are the wake up call the entire watch sector neede... See more

Company replied

Rated 5 out of 5 stars

I have owned Tutor, Tag and Brietling watches. The Maughan Jones watches are brilliant, feel and look great! I’m really glad I bought 4 different versions! I purchased on 29th Dec and arrived around 9... See more

Company replied


Company details

  1. #25 of 32 best companies in Watch Manufacturer

Written by the company

Maughan Jones is an affordable luxury watch brand for your everyday essential style. Designed in London, worn worldwide. At Maughan Jones, we’re passionate about crafting high-quality watches that don’t come with a luxury price tag. Founded by Ben Maughan and Sam Jones, we believe everyone should have access to stylish, reliable timepieces that reflect the best in design and precision. Our commitment to excellence is at the heart of everything we do, from the materials we choose to the meticulous craftsmanship that goes into each watch. With Maughan Jones, you're getting more than just an affordable watch—you're getting a piece of refined elegance that stands the test of time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(582)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great watches

Well packaged, lovely watch, quick delivery

27 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review Edward. Enjoy your new watch

Rated 4 out of 5 stars

Timely delivery plus I got exactly…

Timely delivery plus I got exactly which was advertised. Most people scared of scam on Facebook so it was a good idea to involve third party as a guarantee like KLARNA 👍

24 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you Zahid. I know it can be scary sometimes ordering from Facebook or any social media but we are a genuine company based in the UK. We hope you are happy with your purchase

Rated 5 out of 5 stars

Happy customer

From ordering ,delivery, packaging and quality of watch 10 out of 10 ,really impressed and very happy

24 November 2025
Maughan Jones logo

Reply from Maughan Jones

Many thanks for your review. It is very much appreciated ⌚

Rated 5 out of 5 stars

Great Product & Customer Service

Great customer service to resolve an initial issue with the watch. All in all the product and how it is presented in the packaging are great with quality that in my opinion surpasses the price.

17 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thanks Josh. It really means the world to us when we get great reviews like this. 😍

Rated 3 out of 5 stars

Very fiddly to adjust strap and fiddly to put the actual watch on wrist.

Fitting the strap was a bit of a nightmare, YouTube video instructions not the best as can’t see full view of the watch.

The watch itself is hard to get on the wrist, I’ve owned many watches but never one so fiddly to just put on.

Watch looks good so will keep it but was very close to returning due to the above but got at a discounted price, wouldn’t have been happy to pay full price due the above problems

17 November 2025
Maughan Jones logo

Reply from Maughan Jones

Hi Jonathon. We are always on hand to assist with any issues you may be experiencing. The straps are very easy once you figure it out. I can send you a helpful video that i've made myself just in case you are not opening correctly. Please get in touch if you need help.

Rated 5 out of 5 stars

Quick and easy ordering.

The ordering process was quick and easy. The item arrived safely and promptly and was well packaged.

20 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for review Anne. Hope you enjoy your new watch.

Rated 5 out of 5 stars

Outstanding service outstanding watch I…

Outstanding service outstanding watch I have got a few (watch snobs lol) that have also purchased these watches brilliant first class.

19 November 2025
Maughan Jones logo

Reply from Maughan Jones

Many thanks for your review Jay. So pleased you are happy

Rated 5 out of 5 stars

The guys turned round my order in…

The guys turned round my order in record time- thankyou
The two watches I bought were excellent value-especially in the half price sale.
Specs looks & build quality are excellent at these prices
Thank you 😊

19 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your review Peter. Enjoy your watches

Rated 5 out of 5 stars

Great Customer Service

Bought a Luminex Midnight Blue

Lovely watch, especially for the price point. Yes of course, it's a homage to Patek, but personally I can't afford 126k on a Nautilus, much as I would love one.

Fit and finish is very good for the price. Probably a scratch magnet but looks great on the wrist.

The bracelet was a little tight for my wrist so I reached out to see if I could buy some additional links. Communication was fast... links sent out for free. Great customer service. Are you listening Breitling.... £400 for two links for my Aerospace

XX

26 November 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Thank you so much for your detailed review Richard. Your extra links have been sent to you today. Always here to help. Enjoy

Rated 5 out of 5 stars

Extremely pleased with the purchase

Extremely pleased with the purchase, as an owner of an IWC, a Rolex and two Omegas amongst others, Iam more than happy with this on my wrist. Accompanying box was very handsome and included a rubber strap and strap/link changing tools. A lovely, finely crafted, comfortable watch of exceptional quality for the price.

25 November 2025
Unprompted review
Maughan Jones logo

Reply from Maughan Jones

Fantastic. So pleased you are happy Mark. Enjoy

Rated 5 out of 5 stars

10/10 Watch!

If you love watches these are a must buy! Great quality with a very reasonable price point, I know I’ll be grabbing more of these soon.

18 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review. Keep an eye out for our new styles launching very soon ⌚

Rated 5 out of 5 stars

Fantastic watches

Fantastic watches. Bought two now and will definitely get more.

17 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your continued custom. It is so lovely to hear from repeat customers.

Rated 5 out of 5 stars

Great watch

Great watch

17 November 2025
Maughan Jones logo

Reply from Maughan Jones

Thank you for your review Adam.⌚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look