I am legal international student, the Perak branch didn't accept to open banking account for me although I reside in perak state and ask me go to KL, there are many restrictions on foreigners in this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
worst experience ever! The customer service put me on hold for more than 1 hour and still nobody picked up the line! My problem is cannot log in to Internet banking to see my credit card statement a... See more
Someone else signed up for an account with Maybank and either the Maybank people wrote in the wrong email address, or accidentally gave the wrong one because I'm now getting all of her Maybank ema... See more
Poor Maybank2u secure2u detections recently. Recently it fails to detect the transaction to be approved for around 10 minutes or even worst it haywires for more than half an hour! Finally it messes my... See more
Company details
Information provided by various external sources
A complete one-stop financial portal, offering online services such as banking, insurance and stock broking. Customers can pay bills, enquire balance and conduct other financial services transactions.
Contact info
2.0
Poor
104 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Antiquated process and service
Antiquated process and service compared to local Singapore banks. I was made to go down to the branch to do the paperwork for my online transfer for mortgage prepayment
Product offering not competitive as well
20 November 2021
Unprompted review
Thumbs up to maybank2u.com.my
I use maybank2u.com.my as my main banking facility where I have my main bank accounts. It was one of my first few internet banking accounts which I kept until this day. The rest I have stopped using. The online system is very user friendly including its latest update on its user interface.
The mobile version is easy to use as well and recently they added an eWallet version of the online banking called MAE. It allows you to not only have an eWallet for various transactions but also transfer between your other banking accounts.
I like the fact that they are not idle just maintaining the system, but keep on innovating and improving it. Thank you Maybank!!
21 April 2021
Unprompted review
It was a really bad experience i have…
It was a really bad experience i have with your dispute management team. I can never receive any feedback from your team other than the auto reply message. The most horrible is the case was submitted during last 12 Nov 2020. Even though i called your customer service team seeking for an update. They told me different replies. Some of them told me the processing day requiring 3 business days, some of them told me need up to 90days. Nevertheless, the case was submitted last year and I believe you have sufficient time to investigate the issue and update me on the case status. What i have been informed is customer service team don't have direct line to reach the dispute team, they're only contactable via email. If the dispute team don't reply back to customer service team, i will never get an update. I'm wonder is this the way you handle your customer cases? Without any responsible in resolving issue.
I sincerely hope someone can saw this feedback and help on my case.
22 March 2021
Unprompted review
Is secure and fast for money transfer…
Is secure and fast for money transfer locally but it charged more in international transfer.
23 February 2021
Unprompted review
Used it for some financial purposes and …
Used it for some financial purposes and the results were satisfactory. I'm yet to explore all their products.
7 February 2018
Unprompted review
Good but..
Good but..
Good but high transfer fees if you send money internationally as they seem to use an intermediate bank for TT which deducts a lot on the net amount transferred to the recipients bank account.
16 September 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.