mayors.com Reviews 1,529

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and the exceptional delivery service, often noting quick and secure shipping. The staff receives high commendation for their professionalism, knowledge, and friendly approach, making the overall service and user experience very positive. However, some customers also noted issues with delivery, including delayed shipments or packages arriving open. A few other people also felt that the in-store experience was not always consistent, with some instances of less attentive service compared to previous visits.

What people talk about most

Product

Users describe positive interactions with product. Many customers express satisfaction with their purchases,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the team's professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional and top-tier service,... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their interactions... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I originally purchased the black HydroConquest 42mm but ended up exchanging it for the blue, and I'm glad I did. The blue dial looks incredible in person; way better than it does online. The whole exc... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Rosalinda at Mayors. She was knowledgeable, honest, and easy to work with throughout the process. I saw the Tudor Black Bay GMT with the red and blue bezel, knew... See more

Company replied

Rated 5 out of 5 stars

Everyone made me feel welcome upon arriving. I want to point out that the security personnel are great; they welcomed me asked how I was doing verses most security this time of year. Tracie (I may b... See more

Company replied

Rated 5 out of 5 stars

Found the exact watch I wanted in stock with important details. Then spoke with a helpful online chat rep who answered all of my questions. Ordered the watch and it showed up quickly so well and e... See more

Company replied


Company details

  1. Jewellery shop
  2. Watch shop

About mayors.com

Written by the company

LUXURY JEWELRY LUXURY WATCHES ENGAGEMENT RINGS WEDDING RINGS In 1910, Mayors opened its first doors to connoisseurs of fine jewelry and elegant timepieces. Offering an unparalleled selection with first-class service, the humble jeweler quickly became renowned as the destination for quality and craftsmanship. But more than a standard, it became a tradition of excellence. Today, Mayors has 14 stores across Florida and Georgia showcasing iconic brands from around the world. Preserving the intimacy of a family-owned boutique, your house of brands is committed to provide uncompromising luxury.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience

It couldn't have gone better. And I love my watch

12 January 2026
mayors.com logo

Reply from mayors.com

Dear Luis,

Thank you for sharing your experience. It’s great to hear everything went perfectly and that you’re loving your new watch! Your support means a lot, and we hope you enjoy it for years to come.

Kindly,
Mayors

Rated 5 out of 5 stars

Awesome Online Experience

Found the exact watch I wanted in stock with important details. Then spoke with a helpful online chat rep who answered all of my questions. Ordered the watch and it showed up quickly so well and elegantly packaged that it captured the magic of actually buying it at one of Mayors highly regarded stores.

10 out of 10 experience. Will definitely look to them first next time I decide to purchase a luxury item or timepiece.

11 January 2026
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Reply from mayors.com

Greetings,

Thank you for sharing such an outstanding review! We’re thrilled to hear that you found the exact timepiece you were looking for and that our team provided helpful and thorough assistance.

We truly appreciate your feedback and look forward to your next purchase!

Kind regards,
Mayors

Rated 5 out of 5 stars

Excellent service.

Excellent service.

12 January 2026
mayors.com logo

Reply from mayors.com

Dear Scott Wolf,

Thank you for your feedback! We’re thrilled to hear you received excellent service.

Kind regards,
Mayors

Rated 5 out of 5 stars

Fast and easy

The purchase was seamless. Fast and easy. The product is exactly what was looking for.

11 January 2026
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Reply from mayors.com

Dear Vess,

Thank you so much for the fantastic review! We're thrilled to hear your purchase was quick and effortless, and that the product is exactly what you were looking for. Your support means a lot to us, and we hope to serve you again soon!

Kind Regards,
Mayors

Rated 5 out of 5 stars

Fast shipping

Fast shipping, packaged well and in excellent condition.

10 January 2026
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Reply from mayors.com

Dear John Odom,

Thank you for your wonderful feedback! We’re delighted to hear that your order arrived quickly, was well-packaged, and in excellent condition. Your satisfaction is our priority, and we look forward to serving you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

First time buyer

fast service and great product

7 January 2026
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Reply from mayors.com

Dear Ken Sharpe,

Thank you for your kind words! We’re so glad you enjoyed our fast service and that we met your expectations. Your satisfaction means a lot to us, and we look forward to assisting you again soon!

Kind regards,
Mayors

Rated 5 out of 5 stars

Great experience and Karen was easy to…

Great experience and Karen was easy to work with.

7 January 2026
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Reply from mayors.com

Dear Heath Ritenour,

Thank you so much for sharing your experience with us! We’re thrilled to hear that you had a great time and that Karen made everything easy and enjoyable.

We truly appreciate your feedback and look forward to serving you again soon!

Kind regards,
Mayors

Rated 2 out of 5 stars

I’m very happy with the product I…

I’m very happy with the product I purchased. However, I was disappointed by the overall delivery process. I was told the product would arrive at a certain date (in time for the holidays) and unfortunately I did receive it until a week later. While this was fine in the end, the customer service agents did not appropriately set my expectations leading to unnecessary confusion and extra work on my end to sort out the status of my order

6 January 2026
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Reply from mayors.com

Dear Kendra Burek,

Thank you for sharing your feedback with us! We’re thrilled to hear you’re happy with the timepiece, but we’re truly sorry for the delay and the confusion regarding your delivery. We understand how important timely arrival is, especially during the holidays, and we regret that we didn’t meet your expectations in this regard. Your comments about communication are very valuable, and we have shared them with the team.

Thank you for your patience and appreciate you for understanding.

Kindly,
Mayors

Rated 5 out of 5 stars

First luxery watch bought

I bought a lovely Cartier Tank Must watch from Mayor's. The was my first luxury watch and first Mayor's buy. The watch came very quickly, nicely packaged. I would definitely purchase from them again.

3 January 2026
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Reply from mayors.com

Dear Lynn Camden Paarmann,

Thank you for sharing your wonderful feedback with us! We’re delighted to hear that your first luxury watch and first purchase with us was such a positive experience.

We truly appreciate your trust and look forward to assisting you again in the future!

Kind regards,
Mayors

Rated 5 out of 5 stars

fast delivery- easy transaction

fast delivery- easy transaction

6 January 2026
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Reply from mayors.com

Dear Markus Weinseiss,

Thank you for giving us a 5-star review!

We are happy to hear you were satisfied with our services, and we look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

Great communication

Great communication. Joanna was with me every step of the way during my transaction. Looking forward to my next purchase.

4 January 2026
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Reply from mayors.com

Dear Robert,

Thank you so much for your kind words! We’re thrilled to hear that Joanna made your experience smooth and enjoyable from start to finish! We truly appreciate your trust and can’t wait to help you with your next purchase.

Kind Regards,
Mayors

Rated 5 out of 5 stars

My favorite store, beyond Excellent

My favorite store is a place where you feel special and cared for from the moment you walk in. The A-Team of staff members is amazing, and I always find something new that I just can’t resist buying. The managers, Abby, Rachel, Brent, and Matt, are at the top of their game and ensure that the store is always in pristine condition with new stock.

As a lover of timepieces and jewelry, I can truly appreciate the attention to detail that goes into everything. The sales staff, the managers, greeting team are all lovely, even the security staff is always friendly and welcoming not making you feel uncomfortable. Visiting this store is always a pleasant experience, and the staff never makes me feel like a burden, NO MATTER HOW MANY TIMES I GO BY..LOL

Special thanks to Mr. Rogers, an amazing salesperson who sold me many of my favorite pieces. I’m very grateful for all the assistance and patience the entire team has had with me and my family. I will definitely continue to refer this store to all my contacts.

Thank you from the bottom of my heart. God bless your entire team.

4 January 2026
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Reply from mayors.com

Dear Chris,

Thank you so much for your incredible review. It means the world to our entire team! We’re thrilled to know you always feel welcomed and cared for, and we’ll be sure to share your kind words with Abby, Rachael, Brent, Matt, and the rest of the team.

We’re especially glad Mr. Rogers has helped you find pieces you love. Your continued support, trust, and referrals truly inspire us. It’s always a joy to have you visit, and we look forward to welcoming you back again soon!

Thank you from the bottom of our hearts.

Kindly,
Mayors

Rated 5 out of 5 stars

Fast and quick delivery

Fast and quick delivery. Very professional boxing and great Tag watch. Thank you!

26 December 2025
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Reply from mayors.com

Dear Albert Maseda,

Thank you for your wonderful feedback! We’re delighted to hear that your timepiece arrived quickly and that you were impressed with the professional packaging. Providing fast delivery and ensuring every detail reflects the quality of our products is very important to us, and we’re thrilled that your experience met those expectations.

We truly appreciate your support and look forward to serving you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

Excellent experience.

Excellent experience.. easy to find the information and navégate in their website.

2 January 2026
mayors.com logo

Reply from mayors.com

Dear Pedro Alvarez,

Thank you for sharing your feedback with us! Creating a seamless and enjoyable online experience is one of our top priorities, and we are glad to hear you found it easy.

We look forward to continuing to provide you with exceptional service and an effortless shopping experience!

Kind regards,
Mayors

Rated 5 out of 5 stars

Received my order promptly

Received my order promptly. Superior quality product. Professionally packaged.

29 December 2025
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Reply from mayors.com

Dear Maurice T Ackermann,

Thank you for your wonderful feedback! We’re delighted to hear that your order arrived promptly and that you’re pleased with the superior quality and professional packaging.

Your satisfaction is our top priority, and we truly appreciate your support!

Kindly,
Mayors

Rated 3 out of 5 stars
mayors.com logo

Reply from mayors.com

Dear Alberto Pisani,

Thank you so much for sharing your experience with us. We sincerely apologize for the delay, as this is not the experience we strive to provide to our clients. Please know that we are actively looking into you order with FedEx and it has been delivered.

Your patience and understanding mean a great deal to us, and we are committed to learn from your experience.

Kindly,
Mayors

Rated 5 out of 5 stars

Very easy buying process and quick…

Very easy buying process and quick shipping.

29 December 2025
mayors.com logo

Reply from mayors.com

Dear Cody,

Thank you so much for the 5‑star review! We’re thrilled to hear the buying process was easy and that your order arrived quickly.

We appreciate you choosing us and hope to serve you again soon!

Kindly,
Mayors

Rated 5 out of 5 stars

First class service

From purchase to delivery in less than 24 hours, the presentation of the packaged watch and elegant touches done with obvious care, I will definitely shop with Mayors again!

30 December 2025
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Reply from mayors.com

Dear Robert H,

Thank you for giving us a 5-star review!

We are delighted to hear that you were satisfied with our services, and presentation of your package. Enjoy your new watch!

We look forward to assisting you again in the future.

Kind regards,
Mayors

Rated 5 out of 5 stars

This is my three purchase from mayors…

This is my three purchase from mayors and as always the service was phenomenal. The watch is beautiful! It arrived within 2 days and was beautifully presented. I cannot imagine shopping for watches anywhere else.

26 December 2025
mayors.com logo

Reply from mayors.com

Dear Rachel McCabe,

Thank you for giving us 5-star review!

We appreciate you taking the time to share your feedback, and we look forward to servicing you again in the future. Enjoy your new timepiece!

Kind regards,
Mayors

Rated 5 out of 5 stars

Personal attention is the best…

Personal attention is the best experience you can have in the store.

19 December 2025
mayors.com logo

Reply from mayors.com

Dear Michelle Martinez,

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you were satisfied with our services.

We look forward to servicing you again in the future.

Kind regards,
Mayors

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