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Mazuma Mobile Reviews 

166,619
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 6,042 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how fast and remarkably simple the entire selling process is, noting that payments are safely sent directly to their personal bank accounts on the very same day the items arrive. Reviewers frequently praise the consistently helpful communication, competitive pricing, and the convenient free postage labels provided for securely sending devices. However, some customers also noted that their initial price offers were unexpectedly and significantly reduced following the physical device inspection stage. People felt particularly frustrated when receiving much lower final quotes due to alleged minor scratches or missing accessories.

What people talk about most

Service

Customers had great satisfaction with the service, highlighting the prompt payments and straightforward,... See more

Payment

Reviewers express widespread satisfaction with the payment process, frequently highlighting fast payouts and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising the fair and... See more

Product

Reviewers highlight ambiguous aspects of product valuations, with some consumers reporting fast payouts and... See more

User experience

Users describe positive interactions with user experience, highlighting that the website is clear and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Service Having got a few quotes from mobile phone/gadget buying companies, Mazuma were about £10/£15 behind them however their t&c’s were a clearer/lenient. After posting off (paying)... See more

Company replied

Rated 5 out of 5 stars

So easy to sell your mobile , free postage to return , same day checking and same day payment. Was expecting an email saying small scratch here , small scratch there so reducing the price d... See more

Company replied

Rated 5 out of 5 stars

Great experience selling two Samsung mobiles, and I was offered the best deal compared with anywhere else I looked. They initially reviewed the phones and reduced the offer slightly due to some scratc... See more

Company replied

Rated 5 out of 5 stars

Easy, fast, informative and smooth process. Emails has been sent at every step, so always aware of what’s happening. After receiving device, it has been inspected and payment has been sent same day. T... See more

Company replied


Company details

  1. Cell phone recycling and unlocking service
  2. also in
  3. Recycling centre

About Mazuma Mobile

Written by the company

SELL YOUR TECH THE EASY WAY
Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services. Get a price, send your tech for free and get paid fast.
✓ Free Postage ✓ Fast Payment ✓ Secure Data Wiping
FROM PHONE TO FUNDS

How it works

Three simple steps. That's it.
💷
STEP 01
Get your price
Tell us what you're selling and its condition to get your price online.
↓
📦
STEP 02
Send it for free
Choose from our free postage options, including Royal Mail Tracked or convenient DPD collection.
↓
✅
STEP 03
Get paid
Once your device arrives and its condition has been checked, we'll get your payment sorted.
READY TO TURN YOUR TECH INTO CASH?
Get Your Price →
Free to get a price • No obligation to sell

GOOD TO KNOW
A few common questions
Everything you need to know before sending your tech.
⚡
How can I get same-day cash for my old phone?
Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.
📮
How can I send my device to Mazuma Mobile?
Customers across the UK can choose from free and flexible postage options when selling their tech online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.
🤝
Why do millions of customers trust Mazuma Mobile?
Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable technology trade-in service. We focus on clear pricing, fast payments and secure handling of every device, giving customers confidence when choosing where to sell their old tech.

♻️
DON'T LEAVE IT IN A DRAWER
Got unwanted tech?
Trading in your old phone, tablet, smartwatch or games console instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.
Sell Your Tech →

Quick. Simple. Hassle-free!

Written by the company

Fast Payment
Once your device arrives with us and has been checked, we’ll get your payment sorted fast. If we receive and process your device before 2pm, Monday to Friday, we offer same-day payment, so you won’t be left waiting around for your money.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Award-winning service, built around you

Why We've Been Voted Best In Industry

🏆
RECOGNISED BY THE INDUSTRY

Award-winning.
Customer-focused.

Our commitment to making selling your tech simple, secure and straightforward has been recognised by some of the biggest names in the mobile industry.
🏆 2× 2026 WINNER
🥇
2026 WINNER
MOBILE INDUSTRY AWARDS
Best Recycling &
Refurbishing Service
Recognising excellence in recycling, refurbishment and extending the life of unwanted technology.
★
🏆
2026 WINNER
MOBILE NEWS AWARDS
Trade-In & Resale
Programme
Recognising excellence across Mazuma's trade-in and resale programme.
WHAT THAT MEANS FOR YOU
✓ Trusted Service ✓ Simple Trade-In ✓ Secure Process
🏆
Award-winning for a reason.
For our customers, these awards represent the things that matter most: a trusted service, a simple way to sell unwanted tech and a team committed to doing things properly.


Contact info

Promotion box for Mazuma Mobile

Same-Day Payment

Get paid for your old device the same day we receive it!

4.5

Excellent

TrustScore 4.5 out of 5

167k reviews

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4.5

All reviews

(166,619)

5,433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant experience with Mazuma…

Brilliant experience with Mazuma Mobile! Payment arrived earlier than expected, and the whole process was quick and hassle-free. I’ve sold my iPhone through them before and, once again, received excellent service. Highly recommended!Thank you!☺️

5 October 2026
Rated 5 out of 5 stars

Amazing!

It was so easy. So quick. Sent my mobile on a Monday was paid by the Thursday. Amazing...

30 September 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Mark ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent service from beginning to end…

Excellent service from beginning to end , very speedy , posted phone special delivery on Thursday and money in bank by Friday teatime. Kept updated by email throughout day , will definitely use again .

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi RAY ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Nice and smooth process

Nice and smooth process. Received funds the next day after sending in phone. And got full amount quoted.

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Mr. Gaston ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Marvelous Mazuma Mobile

What a wonderful experience from receiving the return envelope to being paid out took less than 24 hours. No quibbles over the price, really impressed

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ian ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

This is the 3rd time ive used Mazuma…

This is the 3rd time ive used Mazuma when upgrading my phone and i wouldn’t use anyone else. The service is exemplary. Could not ask for more. Prompt payment as promised and great communication to keep you updated. Pleasure using the service again. 👍🏾

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Cash,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 1 out of 5 stars

Missing phones!!

Were offered £350 for 3 phones. They arranged to pick them up from my home. Photos taken, locked box, tracking tag and number left. Did not hear anything for over a week. Contacted them and they never received them from dpd. Investigations showed they were apparently lost. £100 coming to me as that's all they are insured for!! Case closed!! I am down £250. No apology given. Surely if they are offering to pick them up they should be insured properly!!

25 September 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Doreen,

Thank you for your review.
I am sorry you feel this way, looking back through the correspondence we have apologised and done everything we could to help with the claim. Which has recently been accepted.
We believe our terms and confirmation are clear, up on placing the order regarding the postage options and insurance. We can only apologise again, that this was not noted by you.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Fast and simple

Fast and simple
Selected my phone from the list , sent it off and got paid in less than a week. Have used them previously and will use again. Decent price, fast payment. Efficient service.

1 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Thom ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy to check value of the phone and…

Easy to check value of the phone and arrange to send off. Fast payment. Great service.

1 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Ian ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

PERFECT ⭐️⭐️⭐️⭐️⭐️Service

⭐️⭐️⭐️⭐️⭐️ Service
Having got a few quotes from mobile phone/gadget buying companies, Mazuma were about £10/£15 behind them however their t&c’s were a clearer/lenient.
After posting off (paying) special delivery, had an email confirming they had received it.
Within 4/5 hours another confirmed they will pay what they offered and that payment will be made.
Within another few hours payment was received.

1 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Kelvyn ,

Glad it all completed so quickly for you.
Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Amazing 👏

Same day payment, Amazing service! ⭐️⭐️⭐️⭐️⭐️

30 September 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Sharon ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Easy to follow instructions. Good money paid very promptly. Well done.

30 September 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Yvonne ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

Really quick excellent service

Really quick excellent service, reliable and trustworthy. Within 48 hours of my phone being posted to Mazuma I received the payment in my account that Mazuma had agreed on initially. Very good thank you.

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Emma ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 5 out of 5 stars

What a great company

What a great company, I sold my phone i was quoted a price which I was very happy with, the site was so easy to use. I was given a QR code I sent my phone and in 24 hours money was in my account. Will definitely use again and have told friends to use also great company

2 October 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Frances ,

Thank you for your 5 star review. Really good to hear you are happy with the service we provided.

Kind Regards,
Mazuma

Rated 1 out of 5 stars

Unethical Dishonest Not Trusted

This company is an absolute joke. They dangled £250 in front of me, then suddenly “found” a battery issue and crashed the offer to £120. Then — like magic — the price crept up to £150, then £165. It’s blatant manipulation. They know exactly what they’re doing, squeezing every penny out of people and hoping you’ll just accept it.

And to top it off, I sent my device in its original pristine box. When they sent the phone back, the box had mysteriously vanished. That’s real money lost on a private sale — and they clearly don’t care.

Shady pricing, missing items, and behaviour that screams “we’re skimming off customers.”
Avoid these scammers. They are not to be trusted.

2 October 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Mr. Hort,

Thank you for leaving a review, please provide an order number so that we can look into this for you.

Kind Regards, Mazuma

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