MB Motor Group Reviews 

264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff, noting that the vehicle purchase process is smooth, quick, and entirely free of any sales pressure. Consumers also appreciate the exceptional communication, knowledgeable guidance, and welcoming atmosphere provided by the team throughout their entire visit. Some reviewers were not happy with mechanical issues, reporting that cars arrived with unexpected faults, dashboard warning lights, or required repeated repairs over several weeks. A few people also mentioned experiencing poor communication, unreturned calls, or lengthy delays from the garage when trying to resolve these serious vehicle problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting exceptional support and professional staff... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing high satisfaction regarding... See more

Customer service

Consumers find customer service to be positive and helpful, noting that staff members go above and ease any... See more

Quality

People report ambiguous experiences with quality, highlighting severe faults alongside some positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, polite and very friendly staff, this motor dealer is one of the best in this region. Top notch variety of stock to full fill my needs and budget. Bought two cars from this dealer so... See more

Rated 5 out of 5 stars

This is just i am Writing for Mr. Neil a well refined and amazing gentleman, he was really patient and truthful, informative and a quick responder to concerns. MB motors is really lucky to ha... See more

Rated 5 out of 5 stars

I recently purchased a Range Rover sport from MB motor Group and I must say the service from start to finish was absolutely phenomenal. The staff is very professional and knowledgeable! They have e... See more

Company replied

Rated 5 out of 5 stars

I bought a van from mb motor group. I was so happy with my purchase nick went out of is way ro get it mot on the vehicle a good valet he made sure everything was perfect would buy again. Nick is a top... See more

Company replied


Company details

  1. Car dealer

Written by the company

Welcome to MB Motor Group – Bradford MB Motor Group is a proud family-run business with over 50 years of experience in the motor trade. Based at our prominent location on Killinghall Road, Bradford, we offer a large, modern showroom showcasing an extensive range of quality vehicles. With a reputation built on trust, value, and exceptional customer service, we are committed to providing our customers with the best possible deals. Whether you’re looking for a brand-new model or a carefully selected used vehicle, we will not be beaten on price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(264)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in the business

First class experience in the shop, amazing sales staff. Quick and easy purchase could not of been more helpful.

7 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 5 out of 5 stars

Helped us out alot

7 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 5 out of 5 stars

Excellent service by representative…

Excellent service by representative Nadia. Will definitely come for my future vehicles.

3 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 5 out of 5 stars

Excellent stock, Excellent staff

Nadia and Hussain really looked after me so well, both are excellent car salespeople and so very knowledgable. You won’t regret getting in touch with MB! All staff were so friendly and customer service is top tier

6 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 5 out of 5 stars

Great experience

Great experience, lovely staff, would defo recommend. Some lovely cars available

6 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 5 out of 5 stars

Sales staff did and exceptional job…

Sales staff did and exceptional job poor woman on her own on a Saturday. Can not compliment them enough

6 June 2026
Unprompted review
MB Motor Group logo

Reply from MB Motor Group

hank you very much for taking the time to leave us such a positive review. We are delighted to hear that you were pleased with your experience with MB Motor Group™.

Our team works hard to provide friendly, professional and transparent service throughout every stage of the customer journey. Your kind comments are greatly appreciated and will be shared with everyone involved.

Customer satisfaction is extremely important to us, and feedback like yours motivates us to continue maintaining high standards and improving our service. It was a pleasure assisting you, and we truly value your trust and support.

Thank you once again for choosing MB Motor Group™. We hope you enjoy your vehicle and wish you many miles of safe and happy motoring. If you need any assistance in the future, please do not hesitate to contact our team—we will always be pleased to help.

Kind regards,
Customer Care Team
MB Motor Group™

Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs.

This has been one of the most frustrating and unprofessional experiences I have ever had with a vehicle company. From start to finish, the service was completely unacceptable.

The company was supposed to collect my daughter's car and failed to do so. Instead of taking responsibility, they produced excuse after excuse with no meaningful action and no attempt to resolve the situation. We were left wasting our time waiting for something that never happened.

Their communication was poor throughout. When I asked to speak to someone in charge, I was told that "Mick" was the person responsible. When I asked for his surname, the employee simply said she didn't know it. The fact that staff cannot even provide basic information about management says a lot about how this business is run.

The entire process was chaotic, disorganised, and handled with a level of incompetence that I found astonishing. Promises were not kept, accountability was non-existent, and customer service was effectively worthless.

If you value your time, money, and peace of mind, I would strongly recommend looking elsewhere. Based on my experience, this company has shown itself to be unreliable, unprofessional, and completely undeserving of customer trust.

Only gave it 1 star because trust pilot won’t let you give zero or minus.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Im so impressed with this company, I cannot fault them on anything.
Customer service was amazing and nothing was too much trouble.
I love my "new to me" car, fab price, immaculate and delivered to my door in Hessle for a great delivery price.
I would definetly recommend buying a car from.this company.
Thanks

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought a BMW 330d

I bought a BMW 330d and it was exactly like the description on auto trader , staff were extremely kind , helpful and professional. I would recommend anyone wanting to buy a car go to MB Motor group bradford

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a car from here

Purchased a car from here, Nadia streamlined the process from start to finish and was brilliant. The company has a no pressure atmosphere and was kept updated throughout to collection. Brilliant team! All the best from Asad

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers stay away sold us a Audi Q7 in…

Scammers stay away sold us a Audi Q7 in September it was delivered with the eml light on and the car died 6 weeks later £8000 down the drain no customer service or care they gave us a warranty but guess what that company folded too seams to me they don’t care about anything except money trading standards here we come

4 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE FROM THEM!!!

DO NOT PURCHASE FROM THEM!!!

Brought a car in December, told it had a 6month warrenty plus a 100 point AA inspection. Car used a few times before engine warning light kept coming on, took it to local garage and the car needed repairs costing £900! Contacted warrenty company and the warranty wasn’t paid for so was void! Contacted MB motors and they after a few calls said they would pay for it to be repaired and sort out a new warrenty for me but it’s now may and nothing! Quick to take money, slow to respond to emails and calls and to pay out! They lie, said they had transferred the money but never came!

Still nothing! Again as with other customers will be contacting trading standards, considering other reviews say good customer service, must say not seen that….

31 January 2026
Unprompted review
Rated 4 out of 5 stars

I purchased my BMW 640d from here

I purchased my BMW 640d from here, Nadia and the staff did a good job of arranging everything and that the car was ready on the day, the car had a dent that their guy didn’t turn up to fix, but to be fair to them they paid for a local company to myself to fix, overall good experience and great communication, they kept close communication even after driving the car away, well done MB

23 April 2026
Unprompted review

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