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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, most reviewers were let down by their experience overall. Many customers frequently received cold or old food, with issues like dry sandwiches and fries that seemed to have been sitting for a long time. Reviewers also reported numerous problems with their orders, including missing items, incorrect products, and drinks spilling over food. The service was often criticized for being slow, rude, and unhelpful, with some staff members displaying poor attitudes and managers being unresponsive. Some people also felt that the restaurants were dirty and unhygienic, with concerns about employee conduct and the overall cleanliness of the premises. However, a few other people also felt that the food tasted great, with some enjoying specific items like the chicken meal, coke float, hamburger, and hot fudge sundae.

What people talk about most

Product

Customers consistently note negative experiences with product quality and order accuracy, frequently... See more

Quality

Reviewers highlight negative aspects of quality, with many consumers expressing disappointment with the... See more

Order

Consumers consistently express dissatisfaction with the ordering process, citing issues with the website and... See more

Service

People report negative experiences with service, often citing long wait times, incorrect orders, and issues... See more

Staff

Users describe negative interactions with staff, frequently citing issues with rudeness, disrespect, and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more

Rated 1 out of 5 stars

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducat... See more

Rated 1 out of 5 stars

Every time I place an order it’s always late then when I receive the meal it’s cold and some things are missing coffee is stone cold . I order two large flat white coffee and I get one white and the o... See more

Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give... See more


Company details

  1. Food products supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(2,428)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

good food but unprofessional

Pros:
- the food tastes very good. some of the best food i've ever had. amazin.
- the amount of money you pay is very low (especially taking the deals into account) considering how many calories you get out of it

Cons:
- if you ask them for no onions on your 4 double cheeseburgers then they will scrape them off, which leaves the taste of onion still in some bites, as well as sometimes just straight up getting an onion in it still
- they always put your food in a bag even though you're sitting at a table, but then they bring trays to everyone else (not very fair if u ask me)
- you can't order food to your house on the website; you must install the app and do it from there.
- you can't use gift cards in the app; you must go to the actual store to do so.

If these cons were to be fixed, it would be top 1 place to eat of all time.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Every time I place an order it’s always…

Every time I place an order it’s always late then when I receive the meal it’s cold and some things are missing coffee is stone cold . I order two large flat white coffee and I get one white and the other black . Coffee is always cold and spilt all over the food and you never get jam with the toasted muffins ..what is going on with macdonads….

22 January 2026
Unprompted review
Rated 1 out of 5 stars

McDonald forces android os

This is absurd! I cannot either use or acess McDonalda APP AS i changed to new phone namely fairphone 6! MC Donalds is only compatible with android os which Spy on users!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Hire new staff

A highly suggest you hire new staff because the people there wouldn't stop talking shit about me. They won't be taking MY money anymore

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Big corporations can be so sucky…

Big corporations can be so sucky because they give me a $50 coupon for a hotel website after I traded in like 150000 points and the coupon applies the discount after first raising the base rate. So dishonest

30 December 2025
Unprompted review
Rated 1 out of 5 stars

A $36 Lesson in Regret at McDonald’s

I walked into this experience expecting a quick, convenient DoorDash order. What I got instead was a $36 lesson in pure disappointment, courtesy of McDonald’s. Twelve dollars for a sad, flavorless sandwich. Five dollars for fries that tasted like they’d been reheated from yesterday. And despite the price tag, they still managed to forget the pickles I specifically asked for.

By the time the delivery arrived, the food was cold, the quality was embarrassing, and the value was nonexistent. Thirty‑six dollars for what amounted to a limp burger and a handful of fries is absurd on its own — but getting that level of mediocrity delivered to my door just made it sting even more.

This was a complete waste of money from start to finish. I won’t be giving McDonald’s another cent, and I’d strongly suggest anyone who values their wallet or their taste buds do the same.

25 December 2025
Unprompted review
Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give the restaurant is disgusting on second shift and their managers need to be better trained.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

WHAT KIND OF SCAMMING COMPANY SAYS YOU…

WHAT KIND OF SCAMMING COMPANY SAYS YOU WON A PRIZE PLAYING MONOPOLY BUT THEN WON'T GIVE YOU THE PRIZE. A SLEAZY, LYING COMPANY WITH MILLIONS, I GUESS. THIS IS THE EMAIL I RECEIVED 10/30/2025. NOTHING ARRIVED SO WHEN I INQUIRED, I WAS TOLD THE MONOPOLY GAME ENDED. WTH HAS THAT GOT TO DO WITH ANYTHING. BEFORE IT ENDED I WON A PRIZE. THIS EMAIL PROVES THAT. CAN YOU IMAGINE THESE SHYSTERS WILL TRY TO SCREW SOMEONE OUT OF $20.00? BBB is next.

2025 Monopoly Game at McDonald’s
Congratulations!
You’re A Winner!
Based on the claim submitted, you have successfully completed the online prize claim process to receive your Uber Eats $20 e-Gift Code prize!

Prize Information
While you have been named a winner of a Uber Eats $20 e-Gift Code, the ZIP Code you entered indicates that you do not reside in a delivery zone area for this prize partner. You will receive a substitute prize of a $20 McDonald’s Arch Card®. Your prize will be sent to the address provided to us during the online prize claim process, within approximately four to six weeks.



Uber and Uber Eats are trademarks of Uber Technologies, Inc., and are registered in various jurisdictions worldwide. Uber Gift Cards are issued by The Bancorp Bank, N.A.

ARV: $20

Please do not respond to this email.

Questions? Visit the Contact Us form at the bottom of the Monopoly FAQs page within the McDonald's app.

Concerned about privacy? Visit the McDonald’s Privacy Policy.

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*No purchase necessary. Purch. will not improve chances of winning. Monopoly Game at McDonald’s open to residents of 50 US/DC 18+, opted in to Rewards & registered for Game in the McD’s App. Ends 11:59:59 p.m. local time (LT) 11/2/25 while Game Pieces last. Get Game Piece with elig. item while supplies last. Some elig. items have physical Game Piece; some earn a digital Game Piece in App. Digital Game Piece earned ONLY IF you 1st register for Game BEFORE ordering elig. item via mobile or using Rewards code. To play without a purchase, request a Game Piece at amoe.playatmcd.com. Deadline to play any Game Piece: 11:59:59 p.m. LT 11/23/25, BUT Bonus Play game ends 11:59:59 p.m. LT 11/2/25. Subj. to Official Rules at playatmcd.com; Refer to rules for eligibility/entry/prizes & ARVs/odds of winning/prize claim deadline. 1:5 odds to win at Game outset, mostly food prizes. Prizes diminish & odds change as prizes won. Odds of winning Bonus Play prize based on time of in-App play. Max 10 plays/day (based on ET). Void where prohib. Sponsor: McDonald’s USA, LLC, 110 N. Carpenter St., Chicago, IL 60607. ©2025 McDonald’s. MONOPOLY ™, ® & © 2025 Hasbro.

No Prize Partners are sponsors or co-sponsors of the Game. Prize Partners are only responsible for the Prize offer(s) they provide, and none are responsible for the promotion, administration or execution of the Game.

17 December 2025
Unprompted review
Rated 2 out of 5 stars

Bit of a Let-Down this time

I’ve always liked popping into the McDonald’s in South Melbourne — it’s usually one of my favourite spots for a quick feed. But this visit really missed the mark.I asked for a fresh chicken sandwich and even said I was happy to wait, no drama at all. Instead, I got lukewarm fries and a chicken sandwich so old and dry I could hardly bite into it. The manager clearly couldn’t be bothered, acting like she was “waiting on the chicken” while handing over something that had obviously been sitting there for ages.Look, I’m not asking for anything wild — just the fresh food I actually ordered. I’ve worked in fast food myself, and making something fresh was never a hassle, especially when the customer specifically requested it.Pretty disappointing experience overall. I still like the South Melbourne store, but after this… yeah, not overly impressed.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Lazy manager

It's so irritating how lazy a manager can be. when I specifically ask if I can get my chicken sandwich fresh and that I will wait the time that is needed to get my chicken sandwich fresh but she gives me some what fresh frys and not a fresh chicken sandwich Like I specifically had ask for but instead makes Me wait cause she wanted to pretend like she was just wait for the chicken. This old mf sandwich is so old I can't even bite into it. I seriously hope she gets fired I've worked at fast food before and it never was a inconvenience if a paying customer wanted something fresh. If anything I would rather make the food fresh..

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Called into McDonald's Unanderra

Called into McDonald's Unanderra
on November 16th, 2025, which is
owned & operated by the dewarte
family. I think they are responsible for the McDonald's monopoly game as they have a monopoly on the McDonald franchises in the illawarra.
Unfortunately that's all they have.
PROFITS BEFORE CUSTOMERS AND
CUSTOMER SERVICE IS CLEARLY ON
DISPAY WHEN YOU ENTER A maccas
owned & operated by a dewarte
family member.
THE CUSTOMER SERVICE & CARE IN
THIS franchise IS AWFUL.. however l
did notice two staff members enter
as "WE" THE CUSTOMERS WAITED
FOR OUR ORDERS. THE TWO EXTRA
STAFF HAD NO IMPACT ON OUR
WAITING TIME AT ALL. WELL DONE. IN ENDING.... WHEN I DID RECEIVE
MY COFFEE I FELT BAD, AS THOUGH I HAD FORCED HER TO SERVE ME.
THIS IS SUCH A BADLY OWNED & OPERATED BUSINESS. WELL DONE
dewarte family.
I HOPE THE OTHER 6 CUSTOMERS
THAT HAD TO ENDURE THE SAME
WAITING TIME AS I DID... FELT A
WARMER PRESENCE THEN I DID,
AT A GUESS... I DON'T THINK SO!!!!
to you, the dewarte family, be proud
of what you have & the money you're
making. 💰💰💰💰💰💰💰💰💰💰💰

16 November 2025
Unprompted review
Rated 1 out of 5 stars

the disastrous experience I had with the McDonald's mobile app in Egypt.I am writing to warn consumers about…

I am writing to warn consumers about the disastrous experience I had with the McDonald's mobile app in Egypt. What should have been a simple family order turned into a deeply frustrating ordeal that ruined our evening.
The app's primary issue is a catastrophic bug: if any error occurs during checkout (like a payment issue or an item becoming unavailable), the app completely deletes your entire shopping cart. I had to rebuild a complex, customized order for my family from scratch multiple times. This is an unacceptable design flaw for any modern e-commerce platform.
When a vague error message reading "One or more products is/are temporarily unavailable" blocked my payment without specifying the item, I was forced to call customer service for help. The response was abysmal. The agent was dismissive and unhelpful, repeatedly stating, "That's just our system."
The supervisor was no better. To make matters worse, while I was on the phone with him trying to find a solution, the app deleted my cart again! The staff's attitude was unapologetic, defending the flawed system and showing zero empathy for the situation, which ended up deeply disappointing the children waiting for their meal.
This experience has severely shaken my trust in the McDonald's brand. If the company cannot handle basic technology and customer service, how can we trust it with the far more critical aspects of food quality and safety? This was a terrible experience, and I strongly advise against using their app in Egypt.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Missing Toy

So I was at home, chilling out. Suddenly I become hungry. So, I pull up to McDonald’s, waited for my order and, I was supposed to get a toy but once again McDonald’s FAILED! Like come on! I always get a toy why not this time!

29 October 2025
Unprompted review
Rated 4 out of 5 stars

Great

Not a bad experience I would recommend it. They get a lot of hate but I don't see what is so bad.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

What happened, McDonalds? You used to be the GOAT of fast food. Not anymore.

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort of issue or discrepancy when ordering thru the app. If that happens, strap in for a stressful experience. If there's an issue with the app, the stores are powerless to do anything at all. Dealing with corporate is like pulling teeth.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service not family friendy

I went this location 5601 Old Shell Rd. Mobile, Al and two employee was smoking marijuana right in front of the store and came in smelling like it and another employee that gave me the food smelled the same this happen 10/25/2025 at 7:00 p.m.

25 October 2025
Unprompted review

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