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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, most reviewers were let down by their experience overall. Many customers frequently received cold or old food, with issues like dry sandwiches and fries that seemed to have been sitting for a long time. Reviewers also reported numerous problems with their orders, including missing items, incorrect products, and drinks spilling over food. The service was often criticized for being slow, rude, and unhelpful, with some staff members displaying poor attitudes and managers being unresponsive. Some people also felt that the restaurants were dirty and unhygienic, with concerns about employee conduct and the overall cleanliness of the premises. However, a few other people also felt that the food tasted great, with some enjoying specific items like the chicken meal, coke float, hamburger, and hot fudge sundae.

What people talk about most

Product

Customers consistently note negative experiences with product quality and order accuracy, frequently... See more

Quality

Reviewers highlight negative aspects of quality, with many consumers expressing disappointment with the... See more

Order

Consumers consistently express dissatisfaction with the ordering process, citing issues with the website and... See more

Service

People report negative experiences with service, often citing long wait times, incorrect orders, and issues... See more

Staff

Users describe negative interactions with staff, frequently citing issues with rudeness, disrespect, and poor... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more

Rated 1 out of 5 stars

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducat... See more

Rated 1 out of 5 stars

Every time I place an order it’s always late then when I receive the meal it’s cold and some things are missing coffee is stone cold . I order two large flat white coffee and I get one white and the o... See more

Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give... See more


Company details

  1. Food products supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2k reviews

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No history of asking for reviews

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1.6

All reviews

(2,428)

257 reviews in the last 12 months

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Rated 3 out of 5 stars

vicious munchers and smelly indians

Immediately as i get out of my car, i get catcalled by a horde of schoolboys, it was around 12 so i assumed they skipped class. I run to the doors into maccas.

That's when i look around inside and see that maccas was full of 30–50-year-olds. I notice an old lady feeding her rabid looking dogs chicken nuggets and the tomatoes from her burger. (Let's call her Rabbid Rebecca), she looked to be around her late 40s, she had grey hair and warts along her arms. Next to her was a large obese white man attempting to shove almost four big macs into his fat jaw. (Lets call him Bigback Brendon)

In the corner of the restaurant i notice a young woman that was looking after around 6-7 kids, they were all munching on their food so viciously it looked like a massacre. The lady was tired, face down on the table where the splatter from the children's food lands on her.

All the machines that took orders were broken, as if they were hit by bats, i go up to the long line Infront of the counter, it takes around 10 minutes before i get to place my order, and by the time i get there the worker goes on break, i wait for 5 minutes for another worker to take my order, and to my surprise, a 30 year old, smelly Indian walks up and says, "Canna teke or aura?" i was like "What?", "Canna Tek A Aura?", i was like okay you've got to be joshing me. I wait for 15 minutes to place my order just to not understand the stinky Indian across from me that i can smell over the counter? All i say is "Happy meal", she says "Yeah? teke tok un bak yek?" i say okay what the actual ####, She just says 'Yeah yeah yeah", i leave and go sit by the fat guy trying to horde as much food as he can into his chubby lips. All i can yeah is the squelching and muttering coming from him, he reeked of BO and i scooched further and further away from him, all of a sudden i see him putting on pink, cat eared, small, headphones he can barely fit on his head. I point my attention away to the playground that had been infested by the children, i look over to the tired lady that was looking after her, shes now on the floor, sleeping. I walk over and try to wake her up, but shes out.

I notice the schoolboys outside come in, they tease Rabid Rebbecas dogs, seconds later the dogs are taking large bites out of the boys, seconds later the dogs are running away from the morbidly obese bigback trying to eat them, after he somehow finds a way to shove them down his throat he walks out. On the way out he gets hit by a truck carrying candy, the truck crashes leaving all the candy scattered inside the maccas. Thats when all the kids come inside and start tearing up all the candy, the smelly indian finally comes out with my order and i run out.

Crazy experience, do not suggest, food was good tho!

6 July 2025
Unprompted review
Rated 1 out of 5 stars

There was hair in my food🤮


Bought food but never got them. Nu sodas they were just thrown in the bag, so the cola spilled all over my food. When I finally went to eat my Big Mac, there was a hair in it — gross! And I only got half of my order.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Paid $6 For A Short Black

I went to the Spencer street McDonald's store to order breakfast. I ordered griddle cakes with syrup and butter and a short black coffee. I needed to pay extra for the syrup and butter. It took some time for my coffee to arrive. I had to drink before it got cold while I waited for my food to arrive. I noticed customers who had ordered later were getting their orders while I continued to wait.
After I had waited about half an hour then I asked at the counter what was happening. I was told that were busy. I waited another few minutes and requested a refund. It was obvious that my order had been missed. Their appeared to be no one making sure that the orders were made.
I was given my refund but it was only for the griddle cakes and not the extras I ordered with them.
I complained to McDonalds in writing but they were not able help me I hadn't downloaded their app. They require that you download to play their Monopoly competition. I choose not to download any apps to my phone. My decision is vindicated because McDonalds have hacked recently.
I have been informed that my complaint will be forwarded to the store.
I have just been informed that they too reliant on technology. Technology can go down.
I went to Hungry Jacks across the road and was able to get my breakfast promptly.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

The gentleman at 2nd windows was RUDE!.

The gentleman at 2nd windows was RUDE!.
The FOOD was ALL COLD.
I asked for extra ice in my coke and did not do it and when I asked for alot of Ketchup he handed me 2 and very rude! If food isn't Hot, the food is NOT GOOD. I ordered 2 Fish meals, medium and TGE FOOD WAS GORRIBLE!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

This rating is not accurate

So I guess no one likes McDonald's and no one goes there, and still they miraculously manage to stay in business and see them on every corner. I think here, guys come only to leave negative feedback. And McDonald's is not even bothered to reply to them. I love how chill they are. You write whatever you want, we're just gonna keep working business as usual. I guess that’s the best decision they could ever make

8 October 2025
Unprompted review
Rated 4 out of 5 stars

Very fast

Very fast. Especially for a family of 5. And cheap too. Will say prices have gone up but still cheap and good

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Awful delivery service

Always items missing from our delivery orders. We should know better by now but clearly we didn’t, leaving a child without the dinner we ordered for them. Terrible delivery service, have finally learnt to not use them again

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Placed my order at 5:33am through your…

Placed my order at 5:33am through your app. When I got there they said we are closed with no manager. I said I already paid through your app. He said I can't help you with that. When the manager came in she said it will take a while to get things started. I said I will wait. are a few minutes the manager asked me to pull up and she would bring out my order. They brought out 2 different orders none of which was mine. I waited and waited, and my order came out at 6:15am. The employee asked me to leave the drive through area or they will call the police. I had asked for a receipt, and no one came out with my receipt. I went inside and asked for a receipt and the manager ignored me. I finally had to ask an employee to print me a receipt. I was finally able to leave with my order at 6:30am. I would not recommend this location to anyone. Why would anyone wait about an hour to have my order completed????

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheap

Ugh, I asked for extra pickles and they gave me one… like girl math says that’s actually negative pickles.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Macdonald's is always a reliable choice…

Macdonald's is always a reliable choice when you want quick ,tasty food and a good price.
The service is usually fast ,the staff are friendly and the restaurants are clean and confortable and the menu has something for everyone from classic Burgers a d fries to New seasonal items.

13 September 2025
Unprompted review
Rated 3 out of 5 stars

Average experience

This branch in Richmond, VA was decent. The food came out hot and the order was correct. The wait time was a little longer than expected, but overall it was an average experience.

27 August 2025
Unprompted review

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