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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were let down by their experience overall. Many customers frequently received cold or old food, with items often missing or incorrect in their orders. Reviewers also noted significant issues with product quality, including dry sandwiches and a general decline in the overall product standard. The staff and service were frequently described as rude, slow, and unprofessional, leading to long waits and frustrating interactions. People also reported dirty restaurant conditions and poor management oversight. However, some people did find certain food items, like specific burgers, fries, or desserts, to be tasty.

What people talk about most

Product

Users describe negative interactions with product, often receiving incorrect or incomplete orders, such as... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over dry, cold, and old... See more

Order

Customers consistently note negative experiences with order accuracy and service, frequently reporting... See more

Staff

Consumers report negative experiences with staff, frequently citing issues with incorrect order preparation... See more

Service

People report negative experiences with service, with many reviewers describing it as shockingly bad and some... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducat... See more

Rated 1 out of 5 stars

Trying to get fresh fries at any location is like rolling the dice. Despite an average wait time of 15 minutes, you can expect your fries to be cold 90% of the time. And heaven forbid there's any sort... See more

Rated 1 out of 5 stars

Every time I place an order it’s always late then when I receive the meal it’s cold and some things are missing coffee is stone cold . I order two large flat white coffee and I get one white and the o... See more

Rated 1 out of 5 stars

McDonald’s on Laporte Road in Waterloo, Iowais the worst place to go they employ managers who treat the customers like they don’t know what they’re talking about. They charge for food they never give... See more


Company details

  1. Food products supplier
  2. Online Food Ordering Service
  3. Restaurant

Information provided by various external sources

Visit McDonald's in the United States and get food nutrition information, franchise opportunities, job and career information, promotional information, Happy Meal Toys, and lots of smiles.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2k reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(2,439)

267 reviews in the last 12 months

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Rated 1 out of 5 stars

PLEASE CLOSE YOUR BUSINESS

I had to put a star but trust me they don’t deserve it. The store on WALES RD. In JACKSON OHIO, is by far the worst McDonald’s that has ever opened their doors and is stocked full of the most uneducated, unhygienic, rudest dirtiest slowest members of society that call themselves employees. This place needs to shut down like ASAP and never ever try to reopen again. I have personally NEVER had ONE good experience here not ONE

22 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad food

Bad food, bad taste and employees are unfriendly especially in my area. I recommend other fast-food dining restaurants...

22 August 2025
Unprompted review
Rated 1 out of 5 stars

today I was double billed on one single…

today I was double billed on one single order that was all wrong and when I contacted them they are refusing to give me one of the refunds stating they cant well you had no problem taking two one for 23 and one for 17 I hope other people read this and be careful double check your accounts and make sure they dont take more than the order should be

29 July 2025
Unprompted review
Rated 5 out of 5 stars

McDonald’s

I think McDonald is an incredible place to eat delicious and cheap because it have a good prices and the quality is ok.
I recommend McDonald’s💗

26 June 2025
Unprompted review
Rated 4 out of 5 stars

It is an excellent option

For me, the service is good; it's fast, efficient, and has excellent prices. The burgers and fries are delicious, as are the desserts. I'd like to see security in the restaurants. They have many locations, and the food tastes very similar.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

We went to the McDonald’s in zanesville…

We went to the McDonald’s in zanesville ohio. The staff was so inappropriate and curing at each other, saying the f word. It took us 40 min to get our food, if the worker would have just stopped complained and eating then she could have moved the customers along. Also, my friend asked about her med fries she order ( only thing ordered) asked since her number disappeared
The worker got her fries in a bag and threw them at my disabled friend.
Then she said once I get this lobby cleared I’m closing up and quitting.

22 June 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting Absolutely disgusting the food was…

Absolutely disgusting the food was freezing when it was delivered, you could tell this must have been sat on a hot plate/under a crappy heat lamp, it would have been under that long that it made the food rubbery - we could’t eat it and tried the dog with the food and he wouldn’t go anywhere near it !! McDonald’s I don’t know why you bother to offer delivery of food, especially if you can’t keep it warm/fresh for your customers - you should be ashamed - my delivery times changed a few times and was kept getting put back - makes you wonder if that food had been sat a hell of a long time !!! I won’t be ordering or bother going to one of your establishments again !!
Ryhope McDonald’s

18 June 2025
Unprompted review
Rated 1 out of 5 stars

All the staff need retraining

McDonald’s staff employe names

Female:Amy
Male:Austin

Be carful when ordering plain hamburgers there not plain hamburgers the put bits of onion in there and don’t tell you

Location: Gate Leisure Park, Terminus Rd, Chichester PO19 8EL

17 June 2025
Unprompted review
Rated 1 out of 5 stars

I went to US for my business expansion…

I went to US for my business expansion and visited a mcdonalds closby to my motel. Food was too much pricey than in my hometown and tastes too much bad for my palette. Japans mcdonalds is much better. Mcdonalds need to improve their service and taste

2 June 2025
Unprompted review
Rated 1 out of 5 stars

I went into their store at 5130 n…

I went into their store at 5130 n Sheridan Road in Chicago on June 7th at 853p to purchase their $6.00 meal deal on their app. It was rung up at $7 and tax. Total of $7.76. It was shown on their board as $6.00 too not including tax. When i brought up to honor the $6.00 price i was refused by the cashier and the man they sent over when I asked to speak to the manager. It was only the matter of a dollar but I was treated like I was the one at fault and treated poorly. Besides McDonald's makes zillions of dollars dont they? I'm also a disabled senior. When I called their corporate office the young kid on the phone treated me poorly as well. He said they issued you a refund didn't they? I said for the whole meal not the dollar difference. Besides I demanded it because they refused to honor the $6.00 price. Also, the kid in corporate on my call to them acted as if they did me a big favor and gave me food for free or something. As i said i was refunded what they charged me for it which was a dollar more than on on their app which was lower. Also he added now i know why you were treated like that. Honest thats the absolute truth! Also i feel discrimination at the store and on the call. Thats how they settled it. I was told they would pass it along to the store manager. Thats all. I was told that it was to be passed on to the stores manager. It was not settled by mcdonalds corporate office. I requested a gift card for my trouble and I was refused that. Also the credit at my bank is showing at zero dollars. I need to contact me bank after I submit this. Additional thoughts their food wasn't any good in the first place. Most of the time it is served warm. Also too expensive now for what is given. Not pleasing to my eyes. From now on I refuse to go to any mcdonalds again. There is a circle k and marianos close by and when im looking to pick up something I will go there for a quick bite. Again that restaurant and McDonald's corporate doesn't care about their customers as I see. Many reputable companies would treat this in a matter which would show they care about their customers. McDonald's corporate doesn't care period. Also the customer service rep was also very rude and kept interrupting me when I spoke. Repeating that I already told him something when I didn't. Goodbye McDonald's with your corporate greed! Also apparently want to rip people off and scam the public as indicated here by over charging the customers.

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Mc Donald's is poison get it together people!

No matter where in the world why do people still eat mc Donald's it's fake and poisonous, I mean dang how hungry are you!!!!! High prices disgusting food and now it looks like a gray jail!!!! I haven't eaten there for years and I'm very cautious of other establishment s too especially taco bell 🤮 and the date is a date of my review not experience

6 June 2025
Unprompted review
Rated 1 out of 5 stars

Another miserable experience!

I have stopped at the Hwy 82, Greenville, MS location several times and have yet to get my order of a Diet Coke correct. Today's flavor tasted like Dr. Pepper. If someone orders a diet anything just maybe they are diabetic and can't drink sugar drinks! Today they also decided I was not deserving of cheese on my sausage, egg AND CHEESE biscuit. This is truly getting ridiculous. If the people of Greenville would boycott these "fast food" restaurants I bet the powers that be would do something about the laziness and don't care attitudes their employees have! Needless to say today was my last trip to any McDonalds. I will make my own breakfast, at least that way I will get what I want!

30 May 2025
Unprompted review

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