McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair product shop
  4. Hair removal service
  5. Hairdresser
  6. Waxing Hair-Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(274)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good stylist - 5 star

I recently had highlights and a cut and blow dry. I was impressed with both the colour and the technique of cutting the layers for extra volume. I would recommend the Orpington branch.

13 October 2020
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Samantha
Thanks so very much for your great feedback and 5 stars.
We value your custom
McQueen team

Rated 5 out of 5 stars

Elise was amazing

Elise was amazing! Really loving my new hair cut!

4 October 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Laura
Thanks so much for your wonderful feedback.
We value your custom.
McQueen team

Rated 4 out of 5 stars

Good haircut from Lauren

Good haircut from Lauren, very attentive and informative

30 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Eleanor
Thanks so much for your wonderful feedback.
McQueen reception

Rated 4 out of 5 stars

This was my first visit and I had not…

This was my first visit and I had not had a hair cut for six+ months due to lockdown. The stylist was very accommodating and kept making sure I was happy with how much she was cutting off. Many hairdressers have found my curly/frizzy hair difficult but it did not phase the stylist here at all. Very happy with the finished result.

30 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Jean
Thanks very much for your great feedback.
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Thank you to Carla

Thank you to Carla for doing my beautiful cut and blowdry still loving it x

22 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Sarah
Thanks so much for your 5 ⭐️ & wonderful feedback.
McQueen reception

Rated 5 out of 5 stars

As alway the best

As alway the best! I can’t speak merely highly for this wonderful hair salon! Especially the lovely Si, my hero! Xxxx excellent service, excellent staff!

20 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Kym
Wow thanks so much for your 5 ⭐️ and wonderful feedback.
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Fantastic facial at McQueens

Fantastic facial at McQueens. Felt like my face had a real workout and my skin feels brilliantly smooth. Good product advice too. The staff are all friendly and helpful. Great service.

20 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Hilary
Thanks so much for your fabulous feedback & 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

This was my first visit to McQueen as…

This was my first visit to McQueen as the hairdresser I have been going to in Tunbridge Wells for years has not opened after the lockdown. I was looked after by Karen who was very helpful. My hair had grown out of shape during the last few months so we discussed how best to cut It and also cover the signs of grey which all worked out very well. Will definitely be returning to McQueen in the future.

20 September 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Lindsay
Thanks so much for your wonderful feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Simon did a great job of my hair. :)

20 September 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Michelle
Thanks so much for your amazing feedback and 5⭐️
We value your custom and supporting your local
independent salon.
McQueen team

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Lovely people! Definitely go again!

20 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Elena
Thanks so much for your lovely comments and 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

I love the way it looks…

Sam cut my hair I love the way it looks and lasts for ages because she cuts it so well

20 September 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hello Patricia
Thanks so much for your wonderful feedback & 5 ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Had a wash cut and blowdry with…

Had a wash cut and blowdry with Carla..very professional and love my hair!!!!😁

11 September 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Julie
Thanks so much for your wonderful feedback and 5⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Delighted

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new style by Karen followed by highlights expertly done by Elise. The salon has a relaxed and friendly atmosphere and I like the fact that other stylists also offer their advice.

21 August 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Maria
Wow thanks so much for your fabulous feedback and 5⭐️
We value your custom and supporting independent salon
McQueen team

Rated 1 out of 5 stars

Arrived at the Salon for a general cut…

Arrived at the Salon for a general cut & finish with a girl called Carla. I arrived at my appointment time which was 12.15. I was asked to wait while she finished another client. I ended waiting for 50mins!!!!! with a very feeble apology only after I explained I was in my lunch hour and I was working from home. I said I don't mind waiting 10-15 mins but not 50 mins. I was then offered a treatment which turned out to be a quick spray of some conditioning spray at the sink (I assumed this was a goodwill gesture) she then took ages and ages drying my hair trying to make it curly. The cut was terrible It looks no different to when I arrived there. I was then charged £56.00!! I questioned this and was told "Its for the conditioning treatment" AWFUL don't waste your time or money!!

19 August 2020
Unprompted review
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Reply from McQueen Hair & Beauty

Hi Annabelle
We have no record of your visit under this name?
I will message you directly.
McQueen reception

Rated 5 out of 5 stars

This was my the second visit to McQueen…

This was my the second visit to McQueen in Orpington, my first was for a cut and blow dry and my second was for highlights and a blow dry with Lauren. On both occasions she put me at ease instantly. She was fantastic, very helpful and attentive, and she has excellent knowledge and advice.
Not to mention my highlights are beautiful, and a great cut! Thank you so much x

19 August 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Dawn
Thanks so much for your amazing feedback.
We value your custom and supporting independent salon.
McQueen team

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