The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had to make many changes with our order, as went from plastic to glass … and now navigating young adults disappearing/ reappearing for the holidays! The call centre staff are always so polite,... See more
Company replied
Reliability excellent, milk left thoughtfully in shade taking into account rising sun! As it’s sooooo hot. Easy to talk to a real person! Who was very helpful changing my order. Well done great servic... See more
Company replied
When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
Company details
- #3 of 3 best companies in Milk delivery service
- #1 of 1 best companies in Dairy
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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Multiple cold call attempts in a no…
Multiple cold call attempts in a no cold calling area.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Peter - Thank you for taking the time to share your feedback.
We are sorry that our canvassers visited your area despite it being a no cold calling area. We completely understand your frustration and apologise that your wishes were not respected.
Our canvassers should always be respectful of residents’ requests and avoid areas that have clearly asked not to be cold called. We’d like to look into what happened and make sure your feedback is passed to the relevant canvassing managers.
If you could contact our team via LiveChat, social media, email at hey@mcqueensdairies.co.uk, or call on 0330 555 5588 with details of the area, we can take the appropriate steps to help prevent this happening again.
Once again, we’re sorry for the inconvenience and appreciate you bringing this to our attention.
McQueen ignores customer health
We have been so far happy with McQueen, but have noticed that, rather than delivering the milk in the morning, they sometimes deliver the milk the previous night, around 11pm, as they did today 13 Aug 2026, without giving notice. How often has this happened without us noticing?
At this temperature, it is not safe to leave milk outside, and a complete lack of customer care.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jean-Michel,
I’m really sorry to hear about your earlier delivery and any inconvenience this has caused.
Our drivers aim to deliver between 11pm and 7am, depending on where your home sits on their route 🚚✨
Unfortunately, we’re not able to change the delivery time, but we do have some helpful tips for keeping your milk fresher for longer here:
https://www.mcqueensdairies.co.uk/milk-fresher-for-longer/ ❄️💙
Once again we do apologise for the inconvenience. Thanks for sharing your feedback as it helps us improve our services.
Great service re milk delivery
My milk delivery order scheduled twice a week is delivered early and with care. Great service from McQueens Dairies.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Gillian! 👋
Thank you so much for taking the time to share your 5⭐ McQueens experience. 🤩💫
We are delighted to hear that we can be there twice a week to help make the start to your day that little bit fresher. 😄👏🌄
Your continued support is what helps keep us going. ☺️🙌
Ended up with 3 accounts but only one…
Ended up with 3 accounts but only one visible via portal so payment taken did & by card complained about receiving 2 lots of milk told note to driver still 2 lots delivered referred daughter via link on portal have not received referral credit so feeling disappointed won’t refer further friends
9 July 2026
Reply from McQueens Dairies
Hi Val - Thank you for taking the time to share your experience with us.
We are very sorry to hear about the issues you experienced, particularly ending up with three separate accounts which resulted in you not receiving the expected credit.
We can see that you have been in contact with us and that steps were put in place to resolve the account issue. We’re disappointed to hear that you’re still experiencing problems and would really like to get this fully resolved for you.
Please could you contact our Customer Support team on 0330 555 5588 so they can look into your account, delivery and credit in more detail and make sure everything is put right.
We apologise for the inconvenience this has caused. We appreciate you bringing this to our attention and hope we can restore your confidence in McQueens Dairies.
Try! You won’t be disappointed!
Always deliver on time as per instructions and they are quiet. Have use both chat and phone to speak to customers service, friendly and helpful staff. Haven’t been disappointed with product either.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kirsty,
Thank you so much for the lovely review!
We're thrilled to hear deliveries are always on time, quiet and exactly as instructed. 🥰
We're also delighted to hear that our customer service both via chat and phone are friendly and helpful. We'll surely pass your comments to the team! 🙌
Finally, it's great to hear that our products never disappoint either. Thank you so much for your support and cheers to many more deliveries! 🥛🚚
Can’t thank you enough for the…
Can’t thank you enough for the brilliant excellent service McQueens has delivered. Since commencing with McQueens deliveries I have so much praise and thanks for the delivery process. Also speaking with Justin today has been a pleasure, very polite and courteous. This is the first time I’ve had to make contact for a break in delivery and it went like clockwork, confirming my request. Thank you Justin. Well done McQueens for your excellent service. Helen x
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Helen,
Thank you so much for your wonderful review! 😊
We're delighted to hear how pleased you've been with our delivery service since joining. It's great to know that your recent experience arranging a holiday went so smoothly and that Justin was able to assist you in such a polite and courteous manner. We'll be sure to pass on your kind words to him! 😁
Providing reliable and hassle-free service is what we strive for so it's fantastic to hear that we've met your expectations. Thank you for taking the time to share you experience and for your continued support! 🙌✨
Patient and answered all queries and…
Patient and answered all queries and helped make changes that was required.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Courtney,
Thank you so much for the lovely review!
It's great to hear the customer service team was patient and informative, helping you changing your order. We strive to provide excellent customer service so thank you for your kind words! 😊
Milk
Caller from mcqueen dairy was very helpful and polite .and helped me rearranged my order for me and informed me about other options like yoga's eggs witch I ordered.
The whole experience was great
Thanks
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nicola,
Thank you so much for the amazing review!
We're delighted to hear that our customer service was very helpful and polite assisting you with changing your order. We always strive to inform our customers about our incredible range of products. 😊🥚
We hope you enjoy your eggs as well and thank you so much for your continuous support! 😁✨
Very good products but incompetent…
Very good products but incompetent staff and too many mistakes with my orders
21 March 2026
Reply from McQueens Dairies
Hi Debbie, thank you for taking the time to share your experience with McQueens.
We’re really sorry to hear about the mistakes with your orders. We completely understand how frustrating this must have been, particularly as you enjoyed the quality of our products.
I can see that the delivery issues you reported were raised with the relevant team, so it’s especially disappointing to hear that the problems continued despite you bringing them to our attention. We apologise that we didn’t deliver the consistent, reliable service you should have received.
We genuinely appreciate your feedback. It helps us identify where we need to improve and make sure we learn from experiences like yours.
Once again, we are sorry for the inconvenience and disappointment caused, and we appreciate you giving us the opportunity to improve our service
Very prompt with queries
Very prompt with queries. Great service . No more running out of milk .
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alexis,
What an lovely review, thanks so much!! 🥰🙌
We're thrilled to hear that our customer service is prompt and efficient with any queries you have. We're glad to hear the service has been great ensuring you never run out of milk 😊🥛
Thanks again for your support, it truly means a lot! ✨
Reply from McQueens Dairies
Hi Christopher,
Thank you so much for leaving us a 5-star review! ✨🙌
We're thrilled to hear Valentina was helpful, polite and understanding answering all your queries. We are proud of our excellent customer service and we thank you so much for the kind words. 😁
McQueens Online Chat Feedback
Bonnie was polite, efficient and helpful.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Georgia! 👋
Thank you so much for your lovely feedback about our online chat system. 😃👏
We are delighted that you were able to use it successfully and that Bonnie offered polite, efficient, and helpful customer service to you. 🤗🙌
We will make sure to pass along the kind feedback. ☺️✨
Kyle and Rhys were both very helpful…
Kyle and Rhys were both very helpful and polite getting my delivery set up. Looking forward to the first order arriving 🙂
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Chloe! 👋
Thank you for taking the time to share your feedback with us. 🤩💫
We are delighted to hear that Kyle and Rhys were able to help you get all set up and ready to go for your first delivery. 😁👏
Great to have you on board with us and we cannot wait for that first delivery with us. 🤗🙌🥛
I had to make two calls today
I had to make two calls today, querying an increase in prices. The portal showed £6.12.My bank was billed £6.60
The first agent was unable to decipher the difference and transferred me to the finance team. I was left on hold, and bizarrely, was invited to take part in a satisfaction survey. I terminated this auto response.
The second agent explained the increase of 6p per pint, plus an additional fuel surcharge still applies.
I never received an email about the increase. A fallout from launching a new portal?
Perversely the website shows semi-skimmed as £1.25.
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Desmond,
Thank you for taking the time to share your feedback. We're very sorry to hear about the experience you've had with us recently. This is certainly not the level of service we strive to provide.
We recently implemented a price adjustment, and notifications were sent to customers via email in advance. We're very sorry to hear that you did not receive this communication. We would recommend checking both your inbox and your spam/junk folders, as occasionally emails can be filtered incorrectly. We will also pass your feedback on to the relevant team so they can investigate this further.
We're also disappointed to hear about your experience when contacting us regarding the price increase. It is frustrating that you were directed to Credit Control and invited to take part in a survey before receiving an explanation about your query. Ideally, the initial advisor should have been able to explain the price adjustment and address your concerns directly.
For greater visibility of your account, we would also recommend accessing your customer portal, where you can view your current products, pricing, and account information at any time.
Once again, we sincerely apologise for the inconvenience and frustration caused. Thank you for bringing this to our attention, as your feedback helps us improve the service we provide.
Good customer service the Kevin I spoke…
Good customer service the Kevin I spoke to was very friendly and helped a lot
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Maani! 👋
Thank you so much for sharing your experience with Kevin with us today. 🤗🙌
We pride our support staff in being able to offer a quick and seamless experience for all our customers. 🤩👏
We are delighted that Kevin was able to offer this for you and offer that helping hand. We will make sure to pass along your kind words. ☺️✨
Very friendly helpful lady with a good…
Very friendly helpful lady with a good understanding of the products
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Debbie - Thank you for taking the time to share your experience with us. 🤗🙌
Great to hear that you got in touch with us and our team were able to assist in a helpful manner and could give you a detailed understanding of the products we offer. 😃👏🥛
We appreciate you choosing McQueens for the traditional milk delivery service. ☺️✨
Very quick to answer my message and add…
Very quick to answer my message and add to my order
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Caroline - Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that you were able to get in touch and we could quickly get your query dealt with quickly. 😃🙌
Your continued support is what keeps us going. 😁🥛👏
Amazing customer service support
Amazing customer service support. Very friendly and helpful
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Aneeka,
Thank you for leaving us a 5-star review! ✨🙌
We're delighted to hear how amazing our customer service team is. We strive to provide friendly, helpful and reliable customer support and we're so glad it's been appreciated. 😊
Thanks again for your support and here's to many more deliveries! 🚚🥛
Order not received.
Received two weeks of milk but the third week was not delivered although payments have been taken. The provided contact number does not work and their site is down for maintenance. I have cancelled the direct debit.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi David,
We're very sorry to hear that you didn't receive your delivery. This is certainly not the level of service we strive to provide.
We would also like to apologise for the difficulty you experienced when trying to contact us. Our phone lines are available Monday to Friday, from 8:00am to 5:00pm, and we are not currently experiencing high call volumes, so you should be able to get through to a member of the team without any issues.
We're sorry for any inconvenience caused by the customer portal being unavailable. The portal was down for maintenance earlier today while we resolved some technical issues, but it is now back online and fully operational.
To discuss your missed delivery, please contact our Customer Service team on 0330 555 5588, via Live Chat on our website, or through our social media channels. Our team will be happy to investigate this for you and provide any assistance required.
Once again, we sincerely apologise for the inconvenience caused and hope we can restore your faith in our service going forward.
Speeding driver again
This morning at 4 am there delivery driver thinks he is a F1 driver I have complained for the second time to mcqueens nothing has been done I’ve asked the driver this morning to slow down it’s a 30 mph street not 60
His response was just to go even faster I will be phoning the police to day and see what they think 😡
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nick - Thank you for taking the time to raise this with us. This is certainly not the standard of driving or behaviour we expect from anyone representing McQueens.
We expect all of our drivers to drive responsibly, respect the speed limits and road users, and be considerate of our customers and their neighbours. We’re very sorry that this has not been reflected in your area, particularly given that you have raised this with us previously.
We appreciate you bringing this to our attention again. We have sent you a request for more information so that we can gather as much detail as possible and ensure the matter is investigated internally.
We sincerely apologise for the frustration and concern this has caused. Please be assured that we take your complaint seriously and will ensure it is addressed through the appropriate internal process.
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