The milk is great, but the website is absolutely terrible. I’m fed up with having to call every time there’s a change or I need to do something, simply because the website is so difficult to use. The... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have had to make many changes with our order, as went from plastic to glass … and now navigating young adults disappearing/ reappearing for the holidays! The call centre staff are always so polite,... See more
Company replied
Reliability excellent, milk left thoughtfully in shade taking into account rising sun! As it’s sooooo hot. Easy to talk to a real person! Who was very helpful changing my order. Well done great servic... See more
Company replied
When the guy came around on a cold call I was sceptical I must say. However, he was really good so I heard him out. Decided why not, and gave it a try. 1 year later and we are still with McQueens.... See more
Company replied
Company details
- #3 of 3 best companies in Milk delivery service
- #1 of 1 best companies in Dairy
About McQueens Dairies
Written by the company
McQueens are Bringing it home every time, with our doorstep delivery of milk, eggs, juice, all arriving fresh from our dairy before 7AM.
We provide easy sign-up milk delivery service, alongside a range of complimentary products including non-dairy milk alternatives and cream. Milk is available in reusable, recyclable glass bottles and non-dairy alternatives including oat, soya, coconut, and lactose-free milks are also available.
Founded in 1995, McQueens Dairies are a third-generation family business with over 25 years of delivering the freshest dairy to your door. All the milk from McQueens own dairy is delivered by local drivers, serving and supporting local communities all across the UK, serving over a quarter of a million households! Get your milk delivered 🥛 Explore Vitamin D milk ☀️ Socials/Key links 🤳🏻
At your doorstep for 7AM
Delivering in all conditions, all year round!
At McQueens Dairies, we deliver to thousands of doorsteps every night, with the promise of some of the freshest product in the country, at your door before you wake up for your morning coffee.
Contact info
20 High Craighall Road, G4 9UD, Glasgow, United Kingdom
- 0330 555 5588
- hey@mcqueensdairies.co.uk
- www.mcqueensdairies.co.uk
3.9
Great
25k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick to answer my message and add…
Very quick to answer my message and add to my order
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Caroline - Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that you were able to get in touch and we could quickly get your query dealt with quickly. 😃🙌
Your continued support is what keeps us going. 😁🥛👏
Amazing customer service support
Amazing customer service support. Very friendly and helpful
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Aneeka,
Thank you for leaving us a 5-star review! ✨🙌
We're delighted to hear how amazing our customer service team is. We strive to provide friendly, helpful and reliable customer support and we're so glad it's been appreciated. 😊
Thanks again for your support and here's to many more deliveries! 🚚🥛
Order not received.
Received two weeks of milk but the third week was not delivered although payments have been taken. The provided contact number does not work and their site is down for maintenance. I have cancelled the direct debit.
10 August 2026
Unprompted review
Reply from McQueens Dairies
Hi David,
We're very sorry to hear that you didn't receive your delivery. This is certainly not the level of service we strive to provide.
We would also like to apologise for the difficulty you experienced when trying to contact us. Our phone lines are available Monday to Friday, from 8:00am to 5:00pm, and we are not currently experiencing high call volumes, so you should be able to get through to a member of the team without any issues.
We're sorry for any inconvenience caused by the customer portal being unavailable. The portal was down for maintenance earlier today while we resolved some technical issues, but it is now back online and fully operational.
To discuss your missed delivery, please contact our Customer Service team on 0330 555 5588, via Live Chat on our website, or through our social media channels. Our team will be happy to investigate this for you and provide any assistance required.
Once again, we sincerely apologise for the inconvenience caused and hope we can restore your faith in our service going forward.
Speeding driver again
This morning at 4 am there delivery driver thinks he is a F1 driver I have complained for the second time to mcqueens nothing has been done I’ve asked the driver this morning to slow down it’s a 30 mph street not 60
His response was just to go even faster I will be phoning the police to day and see what they think 😡
13 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Nick - Thank you for taking the time to raise this with us. This is certainly not the standard of driving or behaviour we expect from anyone representing McQueens.
We expect all of our drivers to drive responsibly, respect the speed limits and road users, and be considerate of our customers and their neighbours. We’re very sorry that this has not been reflected in your area, particularly given that you have raised this with us previously.
We appreciate you bringing this to our attention again. We have sent you a request for more information so that we can gather as much detail as possible and ensure the matter is investigated internally.
We sincerely apologise for the frustration and concern this has caused. Please be assured that we take your complaint seriously and will ensure it is addressed through the appropriate internal process.
Great milk, below average account admin
I have been using McQueens Dairies for around 8 months now. The milk is great and I’ve always received my milk orders.
I have experienced issues changing my order on the portal so I’ve had to call. I’ve also noticed issues with the direct debit payments. Some times they take random amounts / 2 separate payments in one week. This week they have taken around 30p more than expected even though I’ve made no changes for the past few weeks. No explanation or prior warning is given about why they are taking more than the amount showing on the portal.🤷♀️
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mandy,
Thank you for sharing your experience with us. We're delighted to hear that you're enjoying our milk and that it's being delivered reliably. 🥛😊
We're sorry to hear that you've experienced issues with the customer portal when trying to amend your order. Regarding the Direct Debit payments, we recently migrated to a new system. During this transition, any changes made to an order could generate separate invoices, which may have resulted in multiple charges being taken throughout the week. We understand how confusing and frustrating this must have been. Thankfully, this issue has now been resolved, and payments should now be collected as a single weekly charge.
Regarding the 30p increase, this is likely due to the price adjustment that was introduced this month. We previously sent an email to customers about this change, although we appreciate that it may have been missed. As with many businesses, rising operational and material costs have affected us, and this adjustment helps us maintain the quality and reliability of the service we strive to provide.
We sincerely apologise for any inconvenience caused and appreciate you taking the time to share your feedback. Comments like yours help us improve our services and provide a better experience for all our customers.
Easy to use app and very efficient
24 June 2026
Reply from McQueens Dairies
Hi Joy,
Thank you for leaving us 5-star review! ✨🙌
We're glad to hear the customer portal is easy to use. It's great to know it's working well for you. 💻😊
Thank you for taking the time to share your feedback and for choosing us. We truly appreciate your support! 🥰
Excellent service
Always there when we get up. Long use by date and fresh.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Janet - Thank you so much for your lovely 5⭐ review! 🤩💫
We are delighted to hear that we can be there to help make the start to the day that little bit brighter and fresher. 🤗🙌🌄
Great to hear that you are enjoying starting your day with our farm-fresh milk. 😁🥛
Great service
Great service, prompt, reliable delivery-
We have had a couple with exceedingly grubby cartons though! Otherwise-5 🌟
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Jules! 👋
Thank you for taking the time to share your review with us. 🤗💫
We are delighted to hear that you have been enjoying the service and want and reliability of waking up to farm-fresh milk. 😁🥛
However, we are sorry that there have been some issues with how your cartons have been delivered. If this does occur again, please let us know and we can ensure that the right steps are taken so it does not happen again. 🙂
The advisor Happiness was very polite…
The advisor Happiness was very polite and very helpful.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Alan,
Thank you so much for the amazing review! ✨😊
We're thrilled to hear that Happiness was very polite and helpful assisting you with any queries. We aim to provide excellent customer service so it's great to hear your kind words. We will definitely pass this to her, she'll be thrilled! 😁🙌
Don’t waste your time or money.
Don’t waste your time or money.
Our first order was completely ruined by birds bread, eggs, milk, everything - yet we were still charged. I contacted them immediately, explained what happened and made it clear we have a large parcel box that must be used. They agreed and said a note was added to our account.
Second order (23rd July) same thing again. The driver ignored the parcel box right beside the door and left everything on the doorstep. Birds destroyed it all.
I contacted them straight away to cancel and request a refund. They tried to persuade us to stay, but they couldn’t guarantee the driver wouldn’t make the same mistake again so we refused. I was told the refund would be processed that day.
Ten days later! nothing. I chased via live chat and was told they couldn’t help and someone from accounts would call me. It’s now 12th August no refund, no call, no accountability!
Absolute shambles of a company and service. Avoid at all costs
8 July 2026
Reply from McQueens Dairies
Hi Brian,
We are very sorry to hear about the ongoing issues you have experienced with your deliveries. It is disappointing to learn that the driver did not follow your delivery instructions and failed to place your items inside the large parcel box, resulting in them being damaged by wildlife. This is certainly not the level of service we strive to provide, and we completely understand your frustration.
We are also very sorry to hear that you have decided to cancel your service with us. It is concerning that, after your cancellation was processed, you did not receive your expected refund and were still left without an update after contacting us for further information.
We have investigated this matter further and escalated your case to our Credit Control team to ensure your refund request is processed as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused. Thank you for taking the time to share your feedback, as it helps us identify areas for improvement and enhance our service going forward.
Great customer service!
It is always really quick and simple to contact McQueens Dairies to add things to an order or book a holiday in. The chat function is really useful and quickly connects you to a real person where needed.
I was helped by Justin today who assisted and resolved my query promptly and politely. Thank you :-)
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Limara! 👋
Thank you so much for sharing your experience with us! 🤩💫
We are delighted to hear you enjoy using our chat function to to get your query handled in a quick and polite manner. 🤗🙌
We are delighted that Justin was able to assist today and appreciate your kind feedback. We will make sure this is passed along so Justin is aware of your lovely words. 😁👏
Great experience
Love getting milk in glass bottle and lovely fresh orange . I have had a great experience with them , nothing too much trouble, always polite and friendly. I would highly recommend .😁
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Mrs Austin! 👋
Thank you so much for sharing your 5⭐ McQueens experience with us. 🤩💫
How much better is it getting fresh produce straight to your doorstep? Even better in a glass bottle as well. 🤗🙌🥛
Great to have you on board and we appreciate your support and will always be there to offer that polite and friendly helping hand should you require it. 😁👏
Still waiting on a refund from July
Still waiting on a refund from July, when my delivery instructions didnt transfer from the system i ordered on and a 'Newer' system. I also got continous direct debits take out , some the same value even though i got an email saying this wouldn;t happen. All in all i have paid nearly £30.00 for 3 bottles of orange juice and one apple. Checked my bank today before this review, still no refund. My first one star review ever, never thought id see the day.
8 July 2026
Reply from McQueens Dairies
Hi Stephen,
We are very sorry to hear that you are still waiting for a refund that has been outstanding since July. This is certainly not the level of service we strive to provide.
We're also sorry to hear that payments continued to be taken despite you not receiving the items that were due to be delivered. We completely understand how frustrating this situation must be, and we want to get this resolved for you as quickly as possible.
To allow us to investigate this matter further and provide an update on your refund, please contact our Credit Control team on 0141 473 8995. They will be able to review your account in detail and assist with resolving this issue.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Zanele was very prompt and helpful in…
Zanele was very prompt and helpful in resolving my billing query. Thanks.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Barry, thanks so much for taking the time to leave us this lovely review⭐
I'm so pleased to hear that Zanele was on hand to provide you the best support and resolve the issue you ran into. I will make sure your feedback is passed along🙌
If you ever need assistance again, please don't hesitate to reach out, our team will be on hand to help!
Thank you for your support🥛
Avoid avoid avoid
Avoid avoid avoid
I wish i'd checked trust pilot before i was tared with the same brush. Got the friendly face at the door which I was hesitant about even answering. I was then asked if I wanted their 'free trial'. Foolishly said yea why not. Apparently this is a verbal contract and gives them the right to just send you milk and bombard you with calls to give them your bank details! How is this even happening in this day and age. DO NOT GIVE ANY DETAILS OVER. No bank details off me thank you very much. Learn how to run a proper business.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Gary,
We're very sorry to hear about your experience with us. To clarify, when you sign up through one of our representatives at your door is a trial period that is chargeable for you try our services before committing to weekly deliveries. Once you receive your first delivery, our team reaches out to see if you would like to proceed to set up payment method and continue deliveries.
We are very sorry to hear that this was not clear from the beginning. The representative at the door should have provided a leaflet which explains the process. We will certainly pass your feedback to our sales team to improve our communication and messaging.
Once again we do apologise for the inconvenience caused. Thank you for providing feedback as it helps us improve our services going forward.
Free trial…misrepresentation
Had a nice young lad show up at my doorstep and he explained this as a free trial for one and then decide if you like it or not. Turns out it was a misrepresentation, the minimum subscription is 4 weeks.
Seems like a ridiculous way to try and get money. I kept receiving deliveries I didn’t ask for, and it’s just regular alpro almond milk. I can get it myself from the shop. There’s actually better organic options at any regular supermarket.
Then they bombard you with calls and messages. I finally called to cancel and the guy mentioned that I owed money for delivery. Why not just be honest from the very beginning and say that it’s a 4 weeks subscription. What a dodgy way to get money out of people. That’s misrepresentation and illegal to do this to a consumer! Will be raising a complaint with the Financial Ombudsman!
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi B.K - Thank you for taking the time to share your experience with us. We apologise that the trial and subscription were not explained to you clearly and that this has left you feeling misled.
To clarify, we do not have a four-week minimum subscription, and customers are free to cancel at any time. While we offer a trial period, this is not a free delivery, but an opportunity to try our products before deciding whether to continue with the service. We appreciate, however, that this was clearly not how the offer was explained to you, and we apologise for the confusion and frustration this has caused.
We’d like to look into what happened, including the information provided when you signed up and the subsequent deliveries, and interactions you had with our team.
We have sent across a request for more information, so that we can investigate this internally and review the circumstances with the relevant team.
Thank you again for raising this with us. We take concerns about how our offers are explained seriously and will do our best to ensure this is resolved with you ASAP.
Milk is good IF it's delivered...
Milk is good IF it's delivered. I have had nothing but issues with this company and still not able to cancel as they push and push for you to stay. My delivery instructions have been on my account since the day I signed up. The issue is, the delivery drivers aren't listening to instructions. I live in an area where things get stolen if left in plain sight, hence why my instructions are there. Anyway, the drivers leave my milk on the doorstep every Tuesday and Friday, guess what? STOLEN. EVERY SINGLE TIME. Despite the weekly complaints I make, this isn't being resolved. I message on the online chat - 'I have escalated this to the depot manager' still happens. I call up - SAME THING! OK you issue a credit, but I don't want that. I want my milk, delivered to the correct spot but you can't seem to accommodate that.
I am so fed up of the poor service this company provides. Teach your drivers how to read delivery instructions, they are there for a reason.
To add - I have just called to cancel and your customer service is terrible. I spoke to a girl called Carly (?) her attitude was disgraceful when I said I wanted to cancel. Appreciate you want to keep customers but if I'm calling to cancel, don't keep pushing people to stay. I gave so many chances for this to be sorted and you didn't so you have lost a customer. Sort your staff out and give some extensive training on customer service. No need to be rude when someone wants to leave. Joke of a company.
11 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Kylie,
We're very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
It is disappointing to hear that, despite providing delivery instructions, these were not followed by the driver on multiple occasions. We completely understand how frustrating this must have been, particularly as it resulted in your deliveries being repeatedly stolen. This is not acceptable, and we're sorry that this happened.
You are absolutely right that a credit does not resolve the underlying issue. At the end of the day, you need to receive the products you have ordered, and we appreciate how disappointing it must have been to be left without your milk. Delivery instructions are there for a reason, and they should have been followed.
We are also very concerned to hear about your interaction with one of our agents. The attitude you have described falls far below the standards of customer service we expect, and we're sorry that you were made to feel this way when discussing your cancellation. This is not the experience we want any customer to have.
We have sent a request for further information so that we can investigate these concerns in more detail. Your feedback is important to us, and we would like the opportunity to look into this fully.
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused.
Avoid unless you like potential problems ...
Decided to give McQueens a try following a doorstep conversation. Tried to access my account but the process failed. One of their representatives phoned the day after to try to obtain my bank details for direct debit and to persuade me to order additional products. Advised him of the difficulty I was experiencing trying to access my account. He promised to sort it out. Nothing happened. Tried to access my account again this time using the verification via email route. No email received.
Phoned to cancel and was met with the usual hollow promises to sort my account out. It was a difficult conversation as the person at the other end of the phone constantly interrupted.
Take my advice and give this company a very wide body swerve as they are difficult to deal with.
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Dave,
Thank you for sharing your experience with us. We're very sorry to hear that you've had trouble accessing your customer portal.
It is disappointing to hear that, after explaining the issue to one of our advisors, you did not receive a resolution. We would have expected the advisor to investigate the problem thoroughly and provide support to help you regain access to your account, so we're sorry this did not happen.
We're also very sorry to hear that you have decided to cancel your service with us following the numerous unsuccessful attempts to access your account. We understand how frustrating this must have been. We never want our customers to experience difficulties when managing or cancelling their accounts, and we will ensure your feedback is shared with the relevant teams to help improve our service going forward.
Additionally, we're sorry to hear that you felt interrupted during your phone conversation. We appreciate how important it is for customers to feel listened to and supported, and we're disappointed that this was not your experience.
Once again, we sincerely apologise for the inconvenience caused and thank you for taking the time to provide your feedback.
Harassment?
Following my last review, I am now receiving text messages from McQueens telling me to pay the £1.41 they say I owe them before they "take further action". They want me to ring THEM. Why not ring me?
As per my previous review, this sum is for an item they delivered THAT I DIDN'T order! It's here for them to collect. They are welcome to come + pick it up (as previously mentioned).
I'm 76 years old + suffered a a serious heart attack 3 months ago. I'm at home most of the time. McQueens are bullies + a company registered in Prague (??).
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Roger – Thank you for getting back in touch and for providing the additional information we requested.
I can see from your previous review that you have now provided the further details we needed. We have been able to investigate your account and identify an error which resulted in this matter not being handled as it should have been.
I have contacted you directly by email to explain the situation in full, including the steps we are taking to rectify it. We hope to hear back from you soon so that we can make sure everything is resolved for you.
We sincerely apologise for the frustration and upset this situation has caused. We appreciate you bringing this to our attention, as it has allowed us to investigate the matter internally and put the appropriate steps in place to prevent a similar issue occurring.
Thank you again for your patience.
The milk was ok but felt taste has…
The milk was ok but felt taste has become more watery 🤷🏻♀️ , been customer by force for the past two years!
I would like to express exactly how i feel now , I had felt sorry for door man so wanted to try it .
Ladies and gentlemen this company have been forcing me not to cancel my orders as this is no contract! They push you to the next level just to stay !!
I told them to cancel my orders 6 months ago while being abroad they just put it on hold without my consent! I’m back to uk then I see all these payments had gone out knowing I’m not here nore they have send milk n eggs 🤔
Just again last week I strongly said cancel my orders ! After many attempts of negotiating with me 👀 I said no dear cancel or I will make complaint and will escalate this to the next level and take you to court so man behind the phone agrees to cancel … well guess what he didn’t cancel the order I was breastfeeding my one week old baby now I just saw they charged my account at 3:15 AM today despite my explicit cancellation last week.I have tried to cancel this service for the past 6 months via phone and email. For two years, your drivers have left deliveries unsecured where foxes eat the eggs and damage the milk. I have CCTV footage and call recordings of these ongoing issues.Last week, after a long negotiation, your sales agent finally agreed to cancel my account. Despite this, you took payment today.
I have decided to take them to court for me it’s very easy we have 9 lawyers in one family , why I’m going to do this it’s not about few pounds is about the respect for clients right . ( I didn’t have the ehhs for the past two years I have proofs many of it, they don’t provide you with box 📦 outside so they can leave it gently like all other farm companies, they don’t care about your feelings or your money…)
I hope everyone starts to cancel their orders
12 August 2026
Unprompted review
Reply from McQueens Dairies
Hi Bnar,
We are very sorry to hear about your experience with us. This is certainly not the level of service we strive to provide.
We're sorry to hear that you've found our milk to be more watery lately. We take great pride in the quality of our products, so it is concerning to hear that we may have fallen short of your expectations.
We're also sorry that you found the cancellation process difficult. We aim to provide a seamless and straightforward experience for all our customers, and we're disappointed that this was not your experience.
It is particularly concerning to hear that, after requesting a cancellation due to moving abroad for six months, a holiday pause was applied without your consent and payments continued to be taken. We understand why this would be frustrating, and we would like to investigate this matter further.
Regarding the payment taken after your recent cancellation request, our payments are collected in arrears, so this may have been a final payment to clear any outstanding balance on the account. However, we would still like to review this fully to ensure everything has been handled correctly.
We have sent you a request for some additional information so that we can investigate this further. We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this for you.
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